Maybe don’t post it on a public forum if you don’t want people to respond.
By posting it on a public channel you are asking for attention and when you don’t provide any info on it, well people are just going to assume you are doing it for the drama.
But hey WCYD, maybe making another ticket and taking it up there would have avoided all this 
I posted it in a Customer Service forum and addressed it to the customer service team.
But its clear that these forums are unmoderated as well, because it appears to just be full of trolls like the general forums.
And if you read the thread, I made another ticket. However, I don’t particularly want to wait ANOTHER 4-5 days waiting for a response. Which is why I made this thread to gain the attention of someone in the Customer Service department.
You are welcome to think of this thread and the reasons why I made as you will. However, thoughts on the topic mean nothing to me as they do not the resolve the issue I have. So you can say I just want to complain, but that’s just your opinion. I’m trying to get something resolved with the correct people, not some random internet person who hasn’t got the ability to help.
But, as people have been trying to tell you all along, GMs and the customer service team don’t read this forum. The CS forum is to get advice not to shortcut the ticket queue, I’m afraid.
But that’s no reason for these people to keep responding to the thread when I have explained that they’re not the ones who can help me out here.
Simply, please just stop making this thread into a complete mess and allow for a CS person to respond to me.
thank you.
I give up.
Its a PEBKAC issue mate, not anything you can do.
Thank you.
There’s no need to be rude mate.
And yet, you’re the one being rather rude by telling people to stop responding, on a public forum.
Pot… Kettle…
Imagine your in a Hotel or something, you go to the reception desk and ask to speak to the manager over poor service you have received.
The guy behind you in the queue says “Hi, I don’t worked here. You can’t ask to speak to the manger in here, tell me what your problem is.” First of all, my issue is none of that persons business because they don’t represent the company, and secondly, they don’t have the tools to resolve the issue.
I think I have been quite polite and respectful thanking people for trying to help, but explaining they won’t be able to solve my issue.
This forum is called “Customer Support”. So I am using the Customer Support forum to help reach out for Customer Support. However, I am not receiving customer support, I’m receiving abuse from internet trolls. I appreciate some of these people want to help, but they it’s not something they can help with.
You’re not at the reception desk, nor the queue. You’re in the central lobby.
You should review the stickied post and the 2nd post below that:
No one has abused you so far, but you telling them off on a public forum is considered abusive. You cannot tell them not to post on a forum owned by Blizzard as they’re posting within the rules, in good standing.
You’ve been told multiple times that there are no CS agents on the forums, we understand you seek specific help or input which you may get from tickets. However, further abuse towards players who have been helpful will only get you ill attention.
I’m in the Customer Support Forum, asking for Customer Support.
What is the point of a Customer Support forum, if it’s not to provide customer support.
I haven’t told anyone off. I have merely explained that people who have participated in this thread will be unable to resolve my issue, and I require Customer Supports attention. I have remained calm and polite throughout.
However, I think comments like:
are abusive and designed to get a response and be disruptive. Not even trying to be helpful. I’m here to have a conversation with Customer Support, and I’m receiving comments like this. That doesn’t paint Customer Support in a good light whether that person works for them or not.
It is linked in the sticky, but in short it is to point posters towards the right resources or explain policies.
So why is it called the Customer Support forum then?
I read the policies before I even made my original Ticket. So I know exactly what the deal is. However, I need to speak to Customer Support, so I have made a post on the customer support forum to speak to customer support. Not to speak to random members of the public.
I need my issue resolved in a timely manner.
Can you see the mess this thread has become by a badly managed customer service with a system that allows for interference from the public.
You have already stated that you have made a ticket, as linked in the sticky’s 2nd post; that is your only contact point.
So why is there a Customer Support forum if it’s not to get customer support?
And whilst you’re at it, how do I complain about service? I mean a proper complaint?
You have received an answer to that, you’re merely dissatisfied with the answer where to get it.
It depends about whom, if it’s about GM’s at the end of a ticket if it’s "Closed’ you have an option usually to fill in a survey.
If a GM handled according to (internal) procedure/policies then a complaint will have no effect.
Feedback about the game, policies or otherwise you can fill in through the ingame suggestion button or an appropriate non-support forum such as GD.
Magical Suggestion Box
No I haven’t, and I’ll tell you why. Because I have posted in this Forums before asking for Customer Support and have received it.
So what you’re saying is that there isn’t a complaints procedure.
Seems only 1 thread out of 3 so far though. A Blizzardian answer is not guaranteed on the forums. Some posts gets marked as solution by Blizzard or answered, or left unanswered.
who said it was this character.
I appreciate you have tried to be helpful. But now you are going from being helpful to trying to find a way to prove me wrong.
I just want my issue resolved. All you are doing is leaving a Customer with a negative experience.
Ahh yes, take spinets out of context for the sake of your argument
I just find it funny that you are being just as disruptive and unhelpful when people are giving you help and you sit there crying for people not to respond.
Spot On
The best way to get it resolved is to raise a ticket and wait