Guild and 2 players not awarded CE due to Twisting Nether server outage

On Sunday my guild killed Queen Ansurek Mythic for the first time, but seconds before the kill the Twisting Nether server went down, taking 2 of our players offline.

Because of this those 2 players were not awarded the CE achievement, and because we had 4 helpers from another guild in, the guild didn’t get the CE achievement. To be clear, with everyone online we had 16 guild members and 4 helpers - inline with the requirements for a guild achievement.

I’d include links to the Logs/VOD but links aren’t allowed.

Both DC’d players were loot eligible.

Is it possible to retroactively award the affected players, and the guild, the missing CE achievement as the issue was caused by a server outage and the achievement is no longer possible.

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