Guild bank empty

[Karaña-silvermoon]

as the guild leader of a large guild on EU Silvermoon i am dismayed to find our guild bank empty ! apparantly this has been happening to other guilds for some time - but no solution yet - VERY upset - if a solution is taking so long i am not optimistic about recovering anything

[Oldmangeorge-emeriss (Oldmangeorge)]

Is it a bug or did someone steal everything?

[Gram-ghostlands (Gram)]

Did the items disappear into the Void?

Or was it an untrustworthy guild member fleecing you all?

If the former I assume it’s a bug and should be fixable.
If the latter then I doubt much will be done.

[Murløck-chamber-of-aspects]

Did you check the guild log?

[Twiluna-steamwheedle-cartel]

For those that dont know, there is a bug where the stuff in a guild bank went missing, they implemented a fix so it doesnt happen further, and are working on getting everyones items back.

Guild Bank items gone

Good morning folks, and once again thank you for all the continued reports over the weekend. While I don’t have much news to share at this point (unless you would be happy to know that my personal guild was affected too ), I would like to confirm that work on this issue is still ongoing with high priority. We’ll do our best to keep you updated as soon as we receive any news, thank you again for your patience!

@Yryadorne

This is the same thing here: the guild bank of many guilds are bugged, and we will need to wait for the developers to fix this issue. We understand that this is a frustrating issue, especially with the expansion being released this week, however continuing to create tickets to game masters will not help fix this issue any faster (and may indeed be considered spamming).

Please do remember that other players are also waiting for a response to their own issue, and making more tickets when you have already received several responses is preventing others from receiving a reply.

[Gorblade-twisting-nether]

I don’t know if it was because i invited a MoP timerunner into the guild that bugged it. The guild where i didn’t wasn’t affected.

[Feelmysword-doomhammer]

We got the same issue in our guild :*(

[Ylie-draenor (Ylie)]

Same with my guild, no-one is in it except me and my dead characters - no cash - no logs

[Karaña-silvermoon]

this has affected huge numbers of guilds - guild banks still empty - the latest blue post on the matter seems to suggest that many items will be lost forever , but they hope to mail some items to the guild leaders - we shall see . . .

[Spockle-steamwheedle-cartel]

Mental how this is going on and not fixed

Maybe not as big a deal as I think it is, you all got multi guilds and bank accounts and can take the hit?

I wouldn’t be happy for sure

[Karaña-silvermoon]

not received anything back at all - and seems like they are trying to sweep the disaster away and hoping people forget about it !

[Kaothica-nemesis]

Nothing, not even a sorry.

[Dresden-moonglade]

Second time I’ve raised this and still nothing, last time many weeks ago they said they were aware of bugged banks and were “working on it”, today I got a reply to my latest ticket:

" We thank you for reaching out to us, I’m Game Master Raitnugept here to help you today.

I understand you have an issue with missing items and gold from your guild bank.

Currently, our developer team sent in-game mails with the missing guild bank items and gold to the guild leader character, if you are the guild leader, please log into the character to open that mail, If you are still missing items, we do not have a workaround or resolution that can be provided, we advise you to report this as a bug so our developers can take a look into it."

<edit : sorry pressed enter too soon, continuing>

So I log on my guild char right after their reply… NOTHING on the mail. Check bank, still the same: 7 tabs that were mostly full, now pretty much only 1 tab with stuff, tons of pets and mog and mats…

I fear they’re just waiting for me/us to give up and forget? So disappointing

[Cheshi-lightbringer]

Apparently not enough players care about this for Blizzard to care. Wondering how the players response would be if this will happen to their mount collection next time. As there is no reason to think this cannot happen in the future and Blizzard “handling” this in the same way.

5 tabs were wiped from my guild and no mails or restoration of any kind.

I guess Blizzard thinks this will just go away if they ignore it long enough.

[Someoneelse-xavius (Someoneelse)]

@Cheshi-lightbringer

Wondering how the players response would be if this will happen to their mount collection next time.

Blizzard will have backups of those, curiously they might not of guild banks…

[Dresden-moonglade]

Since everything in the game is pretty much a database there’d be backups and logs of every thing

I just got another reply saying:

" After taking a look I’ve found that there’s a current bug causing this issue that our developers are looking into it at the moment,that has been also reported by several players.

Kindly note that the support staff is not intended to collect bug reports, we are not equipped to deal with that, what in other words means that intentionally we do not have a direct channel of communication with the developers or the flexibility to directly interact with them.

As such the best we can do is forward reports such as yours internally to the team that has the function to collect feedback or information regarding similar situations, what we in fact have done- despite the fact that submission from support are most likely non priority, since again, that is not why the support staff is used.

As such while information and feedback like the one you provide will reach the developers, contacting the support staff to provide such ends up being the less efficient method to do so - and this should not be in any way a novelty as for years now that the community team (the blue posters on the forum) have publicly mentioned that the support staff function does not include reporting bug or collecting data about them.

You can provide your feedback and report the bug through our forums, using the following link…"

And the link leads to an “page not found”.

It’s been reported months ago and no updates nothing.

[Someoneelse-xavius (Someoneelse)]

@Dresden-moonglade

Since everything in the game is pretty much a database there’d be backups and logs of every thing

That’s why I would assume Blizzard being lazy or do they not back up the GB database.

[Shopkeeper-aggramar (Shopkeeper)]

Quite easy for them to wash their hands off what their own company does, isn’t it?
You can also read their annoyance at you in there…

They must have a lot of turn around over there, because if you have a choice I’d imagine you wouldn’t work long for Blizzard.

[Yosui-die-nachtwache]

@Cheshi-lightbringer

Wondering how the players response would be if this will happen to their mount collection next time.

Or to PvP progress
or to M+ progress
or to personal banks or regular bags…
or to the raid progress (freshly crafted or BiS dropped items, enchanted, etc… and next day poof gone…).
hmmm I wonder if any of the ‘Big Raid’ guilds were affected too…

[Laborunion-wild-growth]

You guys are very devoted to this relationship to put up with such high levels of ery