And again it is Friday afternoon, and the GM team are responding to their tickets without reading them.
Because how else can you explain this response?
And I’m showing them more courtesy and respect than they are showing me by still anonymising the name of the respondent:
"Thanks for contacting Blizzard Entertainment. This is Game Master Hxxxxxxxxx, you can call me Hxxx.
Upon reviewing your ticket, I appreciate your detailed explanation, which allows us to fully understand your predicament. We will work diligently to find a resolution that aligns with your expectations.
I can see that you’re facing challenges with “items missing from the Guild Bank”.
Regarding your issue, we would love to thank you for submitting the bug report, and as for the moment, note that once our Developers team receives the report, they can test the issue and attempt to recreate it. If they are able to replicate the bug and pinpoint the cause of it, they will send their information over to the Development team. From there, they can correct any issues within the code that need fixing, and then you’ll see that reflected in patch notes or bug fix blog posts.
I know this has been frustrating, but I hope this information helps. May you otherwise have a good week and take care.
Best Regards,
Game Master Hxxxxxxxxx."
So had they read the response you’d expect the response to be:
“Yes, thanks for reporting the bug - and the devs have replicated it, observed it, are aware of it and have fixed it, and are doing restores, so please watch your guild masters mailbox for restoration emails”.
That would have been a whole lot more acceptable than telling me what they do when a bug report is filed without actually addressing the issue I’ve logged.
Frankly - they’re going through the motions.