What surprises me the most is that not only Blizzard, but also most players do not seem to care about this.
I lost 5 full bank tabs of stuff and to be honest I do not even remember what was in there. Although not game breaking for me, I still decided to cancel my subscription over this. Mainly due to the lack of action from Blizzard’s side.
They are clearly showing a decline in the QA department with the amount and severity of the bugs they push to live servers lately.
As an other example. The issue with the weekly spark getting abandoned, including progress when relogging for the second week in row now. A trivial issue on itself as most people complete this in one go and won’t even notice this bug. But this does make me wonder what is next. Your character, your achievements or maybe your mount collection. And then Blizzard just telling you sorry, not going to restore this for you. But you know, we do have a new mount in the store for you to get your collection started again.
I have a few days of playtime left and these will be my last days of WoW ever. I have been playing WoW since the vanilla release with a few breaks. But unlike other times I quit, that where just breaks because I got burned out on the game, this time it is for good because I have lost trust in Blizzard.
And no, you cannot have my stuff, because Blizzard deleted it already…
@Linxy so when are you finished mailing items?
i have screenshots from my guild bank item deposites, where can i send those so i can get atleast those item back?
Its sad really, I remember me and my wife being excited for TWW as we would not be behind all of the content and get to experience an expansion from the beginning (we came back to WoW late into DF). Enjoyed the launch of the TWW expansion and now we just can’t log in any more.
The moment you log in you get reminded of the loss in items and the lost trust in Blizzard to manage your data and a reminder of them not doing right by us.
So yeah, the money we both spend on the expansion and the 6 month subs is just ticking away. I’d argue that stings even more with how the economy has been the past years.
So if they did make it right, well we’re behind on everything again… We’d have to make a judgment call, we’d have to get over this breach of trust… is that even possible? Even if its not… that’s still not a valid excuse for them to not do better. As I’m sure some people would still appreciate it if they got their stuff back.
On top of that, you now get to see the 20th anniversary content happily being spammed and how it all has been such a great journey and blablablablablablabla… Another extra stab in the gut from Blizzard…
We were there 20 years ago, me and my wife met in the game 18 years ago… and this is the attitude we get… all items in our shared guild bank deleted, an insincere apology, a lie about the process, being ignored and getting no compensation.
A month has passed since this answer, more than two passed since the whole issue happened in the first place. You really believe this poor excuse of an answer is satisfying, after all these replies? When are you going to get back on this issue before you cause a massive leak of subscriptions?
We have still received nothing at all after losing everything in our guild bank of seven tabs. The tickets we’ve submitted gets closed with an instruction to post in this thread - which doesn’t seem to be any help at all. ¯\-(ツ)-/¯
They discuss why this problem did not get more attention.
One suggested reason: not many people use guild banks … ok …
But… they’re planning to change the personal banks soon.
That’s what they said—shortly after the release of TWW: personal banks will change.
Why isn’t anyone worried about that!?!
Or should we hope there will be a big bang there too and we can say : “see, we already told you … but u did not listen” … hurray…
And the other reason: many ppl just quit silently … and yes - i can confirm that for friends of mine. subscription cancled and just waiting to run out.
… after almost 20 years … its really ouchie …
and 20th anniversary … could have been a real celebration … but … i couldnt care less anymore …
The issue is clearly still very present, given the amount of negative feedback in this thread and in the US one alone. They have to give an updated and satisfying answer.
We don’t have any hope at all, I just check the remaining Guild Banks for availability, getting scared every time when I don’t see things right away, there is a slight delay. At this time, my heart sinks.
Well, yes? I hope you’re being sarcastic with this because that’s exactly what they’re paid for: solving issues.
So yeah, they should try again or at the very least come up with a REAL compensation, not shrugging it off and expecting their players to shut up, be scrapped of all dignity and obey like a bd$m slave!
They’ve already tried, and they can’t do more. They cannot fix it any more than they can; they said so expressly. The fact you don’t seem to understand that is troubling for you.
They wouldn’t have made an official statement like this unless they were 100% sure that getting all the lost items back would be impossible.
You act like losing a few items in your guild bank is equal to having your freedom removed from you.
Also, what would compensation look like? I imagine the best soloution would be gold equal to the amount of lost items, but ignoring the nightmare that would be, Blizzard doesn’t have an idea of what the lost items are. Only way you’d solve this is asking the players, but players lie so.
The sad thing is, I have items in my guild bank log that were deposited and never withdrawn and they were not restored. And knowing this is my alt guild with only alts, I know I am missing items worth in the tens of thousands and sadly I know the logs show only part of what was lost.
They definitely could know these where lost, but they probably have no efficient way to solve this issue. Rather saving time than helping players like me.
This is a heavy blow to my motivation knowing they could do more.
I’m sorry but I do find very troubling that you’re strongly defending them as if you were their lawyer and that you’re expressing this kind of opinion in a thread full of extremely disappointed players.
I’m sorry, am I expected to “understand” (which sounds a lot more like “empathise”) Blizzard has no backups? Blizzard has no control on their data? Blizzard servers could one day just vanish without a reason?
Am I really expected to accept this and smile happily?
What are you even trying to do here? Can’t you understand that if I store my personal virtual “gains”, for which I’ve spent money and time at the very least, having them mysteriously deleted after (in my case) 16 years is a slap in the face, and that the supposed watcher of those data (Blizzard) shrugging it off is an actual backstab?
This issue highlights how much Blizzard is UNWORTHY OF TRUST. The fact that you don’t understand this is troubling, because you’re either sucking your thumb while Blizzard destroys their playerbase unaware of the fact this could come to you too one day, or I don’t really know what’s your goal here.
Your take seems very offensive to me and to the whole feeling in this thread. You’re just ignoring why we’re complaining and you’re accepting their response to the biggest failure in this game’s history as if it was a temporarily mild bug on a proc.
I don’t really want to look pessimistic, but that’s the reality. We won’t get our things back, we won’t be consoled with anything other than formal apologies. It’ll be a bit long, but I want to tell my story. Maybe someone else remembers.
I don’t remember what expansion it was, a lot of time has passed, but I think it was Legion.
Late one evening, there was a complete server crash. Everyone was thrown out of the game except for those who were in instances at the time.
The next day, the servers were fixed. And here’s the situation. All those who weren’t thrown out of the game couldn’t log in anymore. Not a single character. This incident brought a lot of negative emotions.
The support acted as always - one, two reports, then don’t write anymore blah blah blah.
We waited a very long time, even after the server reboot on Wednesday nothing changed
There were few of us, we were “some players”.
Then everything was fixed. We received compensation. Apparently, not so valuable, since I don’t remember at all what exactly! But at least it was something, along with the apologies. And now?
I really doubt that they can’t do it. My best guess is that they compared the costs of fixing it with the expected subscribers loss and decided it was not worth it from a financial perspective.
I get disappointment, but you’re asking for more when it’s not possible for them to do so. That’s the problem I have.
Look, I’m no developer, but if it was easy as simply loading a backup to import all of the data from that backup to live, don’t you think they wouldn’t have done it already?
Also, from reading the original blue post, seems like a bug caused some data to become corrupted leading to some items going missing, so I honestly don’t know how much else they could’ve done here.
Sure, they could have gone further back, but then you’d still having missing items.
Yes, because if you really place so much value in virtual items, maybe you need to step out of the house and do something more productive than play a video game.
Also, unless you were purchacing WOW tokens to buy all those items in your guild vault you lost, none of it cost money. It cost gold which is also a virutal item!
Just saying it how it is. I’m a realist. If you wanna go get offended about it, go ahead. I understand why you guys are disappointed, I just don’t think it’s worth continously whining because nothing will come out of it. You’re just going to join the club that the ‘High Elfs as Alliance allied race’ group is part of. Let it go.
Also calling this ‘the biggest failure in this game’s history’ is a very interesting take. I think BFA’s initial launch might still have that title.
Possibly, but as I said, using a simple backup to import the data from each guild bank shouldn’t be that hard or cost-intensive. The only sensible explanation is that the backups from before TWW launched got partially corrupted, and they had to scratch together what they could still find.
The only workaround I could think of is an older backup, but I don’t know how old their next backup is, so you could still have missing items.
I’m in a rush so I’m not going to dignify this answer since you’re clearly not taking the issue seriously. But for now I will tell you this:
You can’t understand that is not the value I, myself, put in virtual items, but that’s the value they made with a multiplayer game that’s literally celebrating it’s 20th anniversary starting today. The value comes from the 16 years of age of my account. The value comes from the TIME I spent in the game. This has nothing to do with your “touching grass” comeback.
You’re extremely biased and you clearly aren’t contributing to the debate, you’re just looking for reasons to take up the cudgels for them.
You need a backup from the guild banks before the incident and a backup of the guild banks including transaction log after the incident.
Exact dates don’t, matter as long as the period between the 2 backups is not greater than the transaction log retention. Which I guess is 1 year, as that is also what is shown in game. The least time between the backups the better though, as then the process takes less time.
Now do a roll forward of the guild banks in the first backup using the transaction log of the second backup.
Then compare guild banks from the 2 backups to get the missing items and mail them to the guild leader as restoring it to the guild bank itself may cause issues with later changes.
It is not rocket science, but it does cost money to do.
Or should we hope there will be a big bang there too and we can say : “see, we already told you … but u did not listen” … hurray… 
