I’ve lost count on amount of tickets that I’ve written to Blizzard CS at this point.
However. Only -1- time did I feel that I was actually talking to a proper GM.
In most cases, GMs will tell you:
Hello, my name is “name”.
I understand that you have an issue with “issue”. That’s not good.
We will investigate but due to privacy concerns, won’t disclose what actions will be taken.Remember to use /ignore function!
Let us know if anything else happens.Have a good day.
That’s like… 99% of those replies, some lines vary a little bit but the “formula” is the same.
Then I had this one GM who would go into more in-depth explanation. For example, he said that I don’t have to provide evidence. Only timestamps of what happened / what’s been said. That GM went and checked logs of my stalker that were from 6-months old. Chat logs. GM said that editing screenshots is pointless too (I shared screenie with removing some names just in case, as same screenie was shared to others) and that GMs see everything anyway.
Yada yada, he end up with a hint that “This player won’t bother you for a while”.
That alone felt like a real response.
The rest of Blizzard replies are like Scam centers, literally. With bland, dry copy/paste options.
I also don’t like how they often say “We -will- investigate this issue”. Because when they reply to you, ticket is already “answered” and technically closed. You only can either confirm that it’s closed or -re-open- it (which means, it’s already been closed).
So it feels like they just copy/paste answers , close it. Do some lazy check (if any at all) and move on.
I remember one video explaining how CS works. That Blizzard mostly freelance it to other companies, employees of which, upon a certain amount of time, can be transfered to work for actual Blizzard. So it feels that we have what? 80% outsourced CS and 20% Blizz CS at this point.
Numbers are random, it just feels like that to me.