That’s true. But reenabling free transfers from all overcrowded realms to a variety of non-overcrowded realms would be the obvious first step. Instead, they suggest to re-enable layering despite it being so harmful.
And many people actually agree, because it’s the best they can get. Because Blizz don’t suggest any alternative - sit in queues or swallow the solution that’s only the “best” because it costs about zero $$