Everywhere I look I get the same response; the customer support murloc requests I clarify the issue, giving me links to unrelated issues. If I pick specific categories I get a small number of pre-selected issues to pick from and half of those say that blizzard doesn’t assist with them. It’s a circular loop of looking for an issue, getting no useful direction and being directed to look for an issue.
Where do I find the “submit a ticket” button? I don’t even get the “not listed here” option when searching for my issue!
1 Like
What is the particular issue you need help with?
An over 10 years old bug where if your character maxed out ogre archaeology fragments by the draenor garrison mission table, you cannot loot any from an active digsite and thus cannot ever unlock ogre archaeology at all so as to use them.
Rather infamously, this bug can only be resolved by GM intervention, logging on your character to reduce the number of fragments in your storage.
Interesting, create a ticket here:
https://eu.battle.net/support/en/help/contact/471/ticket
Include the article here and the following info:
- Names and realms of characters
- The specific type of fragments which are at 250 out for each
1 Like
It just says page not found.
I did find a “not listed here” button in the support system but the only category that has it is the payment issues section. I’m guessing support only wants to hear about my money!
Uh weird I just checked it again and it does lead to a dead end, now this time I added one for achievements but you should be able to shove the problem about your Draenor fragments in there.
Okay, thanks. I sent a ticket describing the problem in detail, character name, realm and all. I included the link you posted, too for reference to the issue.
I’m wary because I’m seeing a lot of blanket statements that blizzard does not assist with many ingame issues at all anymore. It being listed as an Achievement issue, I’m concerned that I’ll just get an automated response that the company will “not simply grant me an achievement” or something.
I don’t know, I’ve been burned many times and the system making it such a chore to even find where to write a ticket doesn’t inspire a lot of confidence nor sense of being valued as a customer tbh…
Update:
Okay so I was just told to report this as a bug and that they’re aware of the issue.
It’d been over a decade. Awareness is nothing without action. 
THe responses are not, contrary to popular misconception, automated, but merely prefabricated. This is common practice across all sectors of the IT industry when dealing with tens or potentially hundreds of thousands of tickets a day… otherwise wait times would be hillariffically long, because every frivolous “I got ninjaloooted” ticket would effectively require a personal handwritten response, which is a huge waste of time that could be better spent helping users that have actual problems.
L1 sends information that may help the user solve the issue themselves (Basically the modern version of “Have you tried turning it off and on again” 
). believe it or not, this actually solves the issues in, statistically, roughly 60% of most cases, because many users simply don´t inform themselves properly prior to writing a ticket “Because that´s what suppport is for”
Should the user then still have an issue, which will likely be the case here, then it gets escalated to L2 who will take a closer look at it and provide more personalized service and actually have the tools and permissions to make minor alterations.
And should they not have the necessary resources to help, then it gets escalated to L3, which is basically one step under the development team itself, with in this case rights and priveleges much like the GMs we all remember from back in the day. 
1 Like
Since active intervention by the GMs we all remember from back in the day is the only known way to resolve this, I will keep making tickets.
Update #2:
Another GM tells me to report this, again, as a bug, giving a standard response claiming they’re (plural) unaware of any reports similar to mine (untrue, 10 year old known bug with a known solution).
Update #3:
I am now told GMs do not do direct interventions. Anymore? 
2 Likes
Hi there Levey,
Unfortunately it looks like that was an old, outdated version of the support article and the information you’ve received in tickets is correct in that this is not something Customer Support will assist with directly.
The article should be updating soon, but you can also find the up-to-date version here:
As such the only option for this to be resolved would be for developers to go back and fix the original bug, which seems unlikely given that, as you pointed out, it’s been around for quite some time already.
Sorry for the bad news!
1 Like
Well archaeology sure isn’t getting updated to let you loot more fragments.
Hysterical. “Encountered this bug? Just don’t trigger it”.
Just another character permanently broken by neglect and bugs breaking a system. That makes three. I guess I’ll start over.
4 Likes
250 is rather close to 255, the maximum number that fits into one byte.
The simplest fix for the bug would be to make an NPC offer a range of quests with zero XP.
- quest requirement : 250 fragments of whatever kind
- Quest reward : 249 fragments of the same kind
A few minutes of coding could fix this permanently. The problem is that (for whatever reason), most new bugs in TWW content aren’t being fixed, so they will never get around to fixing the older bugs. Layoffs…
…dozens of longstanding issues yet here we are. This bug has been known and reported for a decade. Yet here we are.
I’m so tired.
1 Like
Its also of such minor relevance and impact, that its of the lowest priority, the other more urgent bugs command the developers attention instead.
Having done some coding in my day, it’s actually quite inexcusable to completely break an MMO’s profession and not fix it for a decade.
On top of that, ceasing to offer a fix for it. Presumably to cut costs in customer support.
All while the game just gets more expensive for the consumer.
3 Likes