I got banned for hacking?

3 days ago I logged into the game, completed one dungeon, and then set my character to fly from Orgrimmar to Thunder Cliff on a bird. I left the PC after I arrived and saw the main menu with the window “your account is blocked”

"Account Action: Account Closure
Offense: Exploitative Activity: Unauthorized Cheat Programs (Hacks)

This account was closed for use of unauthorized cheat programs, also known as hacks or bots. These programs provide character benefits not normally attainable in the game and detract from the integrity of the World of Warcraft game environment."

Oh my god, what cheats? I’m using an addon
s from Curse, I don’t have any prohibited addons. Most likely I got a random block.

I have not received answers to support tickets for three days now.

They haven’t answered me there for three days now.
Why did the person from this thread get answered directly on the forum? I got banned for hacking?
Can’t you figure it out with me? Am I different in some way? I’m the same player. I honestly feel really bad about this situation!

In your support ticket, the “answers” ​​are haphazard, 90% are auto-messages from a robot.