Lag spikes issue - outrageous awnser from support

Support Technical Support
1

Hi,
From some time now i have lag spikes in WoW (the latency jums from 30-40 too higher values) mostly noticible in raids or mythic +. I tested different client setting including no add-ons fresh install etc. I decided to contact my internet provider we did some test and its clear Im not loosing any packets within my provided environment. I provided this information to support via ticket the only solution provided was to enable or disable Optimize Network for Speed option which i already tested few times. When I provided them this information with full dxdiag msinfo WiNMTR data etc. they said and I qoute:

" Since you’ve exhausted the steps available through customer support, the next best course is to seek assistance from the broader community through forums, consult with a local tech expert, or contact your Internet Service Provider"

After that they asked me to contact Activision Support if I have problem with Call of Duty that i dont even play :slight_smile:

From WiNMTR its clear that Im loosing packets 3% and 7% of packets during hops after reaching blizzardonline - so it seems like its within blizzard network already.

Can someone here help me as support via ticketing tool is useless and do not even read the tickets information just copy past information from some knowledge base and not even for proper game i have issue with.

Apparently i cannot copy my winmtr stats below as it`s not allowed.

1 Like
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Hi Support it is Blizzard network hop that is causing problem, it started yesterday all day, then morning today was fine but when more ppl coming it is happening again,
traceroute show blizzard network hop
129 ms 219 ms 213 ms ae1-br01-eqld5.as57976,net [137.221.79.33]
Tracing route to 185.60.112.157 over a maximum of 30 hops

1 1 ms 1 ms 3 ms 192.168.1.1
2 4 ms 5 ms 4 ms 10.8.1.1
3 3 ms 3 ms 3 ms 89.19.73.21
4 3 ms 4 ms 3 ms ae4-111-xcr1.dcw.cw,net [195.2.21.233]
5 16 ms 13 ms 13 ms ae32-xcr1.hex.cw,net [195.2.22.98]
6 12 ms 12 ms 12 ms ae9-xcr1.lnt.cw,net [195.2.24.161]
7 * * * Request timed out.
8 129 ms 219 ms 213 ms ae1-br01-eqld5.as57976,net [137.221.79.33]
9 * * * Request timed out.
10 * * * Request timed out.
11 18 ms 18 ms 18 ms et-0-0-1-pe01-eqam3.as57976,net [137.221.78.55]
12 19 ms 19 ms 19 ms 185.60.112.157

Trace complete.

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ok, looks like is gone now

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Seems like the most packets 3% and 7% its lost between pr01,eqfr5,blizzardonline,net and et-0-0-1-pe02-eqam3,as57976,net so seems like already in blizzard network.

|------------------------------------------------------------------------------------------|
| WinMTR statistics |

Host % Sent Recv Best Avrg Wrst Last
Router-Glowny 0 1188 1188 0 0 1 1
10,141,0,1 0 1187 1187 8 11 20 11
host-89-228-14-193,dynamic,mm,pl 0 1187 1187 8 11 47 13
host-176-221-99-245,dynamic,mm,pl 0 1187 1187 9 12 30 12
host-176-221-97-39,dynamic,mm,pl 0 1187 1187 17 21 57 21
host-89-228-6-32,dynamic,mm,pl 0 1187 1187 16 20 54 26
c-093105142037,vectranet,pl 0 1187 1187 15 20 30 18
ae8-213,rt,ldc,waw,pl,retn,net 0 1187 1187 34 38 79 38
ae3-4,rt,eqx,fkt,de,retn,net 1 1166 1160 36 41 94 39
pr01,eqfr5,blizzardonline,net 0 1187 1187 41 47 129 46
ae1-br01-eqfr5,as57976,net 3 1067 1040 39 69 4773 44
et-0-0-2-br01-eqam1,as57976,net 7 911 856 39 235 4041 41
No response from host 100 239 0 0 0 0 0
et-0-0-1-pe02-eqam3,as57976,net 0 1187 1187 39 42 73 50
137,221,66,43 1 1180 1178 39 42 53 42
185,60,112,157 1 1172 1168 40 42 56 53
_________________________________________ ______ ______ ______ ______ ______ ______ ______
1 Like
5

Its been happening for MONTHS to some people and its not been fixed and /or completely ignored as per usual the EU CS and EU blizz in general pretends that customers do not exist

2 Likes
6

That`s really terrible i remember some years ago support was pretty ok. Now CS tells me to go ask on the forums and nobody from blizz reads those forums.

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