Lag spikes issue - outrageous awnser from support

[Hyperracc-kazzak]

World MS 1000+ - Unplayable Game

Hi, this evening I just started randomly have huge lag spikes to a level unplayable on instance servers (raid/dungeons). Tried rebooting our modem, changing DNS etc but still problem persists. Any idea what’s going on?

Its been happening for MONTHS to some people and its not been fixed and /or completely ignored as per usual the EU CS and EU blizz in general pretends that customers do not exist