This has happened before. I don’t know what you guys do with your links - whether occasionally you just copy/paste code from the US and don’t bother checking it, or something else is happening … but anyhoo … the Forums link from the Armories is currently taking me to the US forums, not the EU ones.
Fine if it’s an indication that the forums are finally getting smooshed together and the EU are no longer the black sheep of the family - not so great if the EU forums are going to continue.
Check the language your browser is operating in. By default they auto select EN-US which means links may take you to the US site. If you change it to EN-UK or EN-EU it will right itself.
In your browser settings will be a language choice.
Set to English (GB). And I’ve tried in multiple browsers - is it working okay for you? So when you go to https://worldofwarcraft.com/en-gb/character/eu/terokkar/shammoz for example, if you use the “forums” button, it takes you to these forums?
Not just me. Not my settings. I’m not going mad. Yet. *twitch
I’m assuming you didn’t actually check it, before replying?
This has been happeneing since the website was updated to the new dragonflight info yesterday. I noticed it straight away, reported it on twitter also. Tested it with microsoft Edge with all settings reset and a clean install of Chrome. Same issue. “Forums” button on Eu website takes you to US forums.
Yeah it’s happened before. Shammoz probably didn’t check before replying.
Ah yes, that does take me to US! How bizarre!
I’ve never used that link from the armory before so never noticed it and didn’t specifically pick that part out of the original post. There were loads of posts some time back where any link was taking people to US due to browser language… and I assumed… and we all know that assuming is bad. Soz!
Come on support … an entire day and you can’t be bothered changing a simple link? This is an easy job - it’s frustrating clicking that link and ending up on the US forums.
It’s probably not Supports job. Plus if you’ve ever worked in a corporate environment, any changes to websites need to be approved and signed off by so many people, it can take weeks to get the appropriate approvals. If you can even make then understand why the change is needed in the first place.
Surely support is there to support the customer. At the very least, they could pass the information along.
This isn’t a change to the website … this is correcting an error that has been made, that has an impact on customers. It was correct before. It now is not. It simply needs correcting.
If it needed to be “approved and signed off by so many people” … AND THEY STILL FAILED TO UNDERSTAND THAT THIS WAS AN INCORRECT LINK then someone somewhere failed in their job 
And now I’m very confused as this was in the CS forum this morning … I have no clue why it would be moved here.
Probably because they’ve decided they can’t help. There is actually a Website Bug Report section on the Support section of the US forums, so I’ve posted it there. As it has been suggested here that the EU support “don’t do that”.
That is a common misconception. Supports job is to do whatever their job description and their managers tell them to do. I know for a fact that Blizzard have blocked support passing bug reports back to the appropriate departments, why? One can only speculate. But they have actually said, they aren’t allowed to pass back bug reports, and that bug reports must be reported through the correct channels, or they just get ignored.
Well that’s fine … if it’s not in their remit to be able to help, surely it should be in their remit to redirect to where you can get that help? I mean … not being allowed to pass information such as, for example, off the top of my head, that their website is broken, seems a bit odd, but I guess it’s all about answering the easy questions and ignoring the rest, in order to keep the numbers of “solves” up.
I also used to work in a similar environment and, from an employee point of view it was horribly frustrating to have to “stay in your lane” and only help with one little tiny part of an issue, when you knew that it would save time overall, both for the customer and the company, if you could spend an extra 10 minutes now fixing the issue.
Interestingly, the company got so much pushback from it, they instigated a new “tell me once” protocol. In theory if a customer rang - ANY problem they had would be dealt with as a whole, rather than just picking out that one bit within your remit and then telling them to ring another number to try and deal with the next bit. Of course the company were pretty rubbish at it, partially because, by that time, they’d already “let go” of all of the staff who could actually do that type of work, during a previous streamlining effort.
Anyway … I digress. It would have been an easy hit for them, if they’d simply be able to redirect me elsewhere or filled in a digital form somewhere to pass that information along. But instead … the link is still broken several days on, and they’ve reinforced the impression that has been building for a while, which is that they are really letting stuff slide a lot these days - customer service being a massive part of that.
9 days, approximately, for a faulty url to be fixed. Congrats.
Hopefully not an indicator of what sort of turn-around we face in the future, if it took this long to enact a fix that should take a matter of seconds. I’m not that great at maths … but I really don’t want to extrapolate that for the more complicated issues facing WoW currently
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