LUA error in character screen

Support Technical Support
22

I have the same issue since this morning. I did not buy anything from the shop recently and also did not install any add-ons, neither update any. The error window goes away as soon as I hit the reload button or if I go to realm select screen and back.

3 Likes
23

Still not fixed gatting eaxctly the same fault report

24

Hello

I have the same issue

Message: …izzard_StoreUI\Blizzard_FullProductCardTemplates.lua:235: SetPortraitToTexture(): Failed to load FileData ID 3922898: E_MISSING_CRYPTKEY

Time: Wed Dec 1 16:54:43 2021
Count: 1
Stack: …izzard_StoreUI\Blizzard_FullProductCardTemplates.lua:235: SetPortraitToTexture(): Failed to load FileData ID 3922898: E_MISSING_CRYPTKEY

[string “=[C]”]: in function SetPortraitToTexture' [string "@Interface\AddOns\Blizzard_StoreUI\Blizzard_FullProductCardTemplates.lua"]:235: in function ShowIcon’
[string “@Interface\AddOns\Blizzard_StoreUI\Blizzard_ProductCardTemplates.lua”]:527: in function UpdateCard' [string "@Interface\AddOns\Blizzard_StoreUI\Blizzard_StoreUISecure.lua"]:1783: in function StoreFrame_SetCategoryProductCards’
[string “@Interface\AddOns\Blizzard_StoreUI\Blizzard_StoreUISecure.lua”]:1707: in function `StoreFrame_SetCategory’
[string “@Interface\AddOns\Blizzard_StoreUI\Blizzard_StoreUISecure.lua”]:2231: in function <…e\AddOns\Blizzard_StoreUI\Blizzard_StoreUISecure.lua:2221>

Locals: (*temporary) = {
0 =
}
(*temporary) = 3922898

25

Yeah got the same issue

26

Same Issue here

27

Same issue on the character selection screen, I didnt buy any trasmog from the shop.

28

same issue, since yesterday

29

still not fixed.
not caused by add-ons or store transactions, as I did neither.
started this morning.
however, it doesn’t seem to do anything bad except greeting you with the error window.

30

Same error here. Haven’t bought anything from shop. Got dc’d last night and since then this message keeps coming every time I log in.

31

same error here today

32

As for me, Error still exists, haven’t bought anything recently.

33

I’m experiencing this from yesterday. Both of my WoW, installed, do this! On my laptop and on my desktop PC too. I choose [ Reload UI ] and it disappears until I exit the game and re-launch the game, then it returns again.
Both devices have Windows 10 x64 UK English up-dated. If is helps somehow? :man_shrugging: Feel free to contact me if I can provide any information you think can help.
PS. Despite of this error message at my character selection screen, both of my WoW games seem run as well as before. :+1: So, I’m fine with it so far. :expressionless::+1:

35

Yea it hasn’t affected me in any way either, other than being an annoyance every time I log in.

1 Like
36

same problem also me and my other friends

37

Same error.
Still not fixed…logged in after a week without playing.

38

Got the same… i just bought 2 marks yesterday after that it started to bug

can u guys interact with your chat window (clickin on linked items, or click on the character name to whisper?)

cuz that works aswell noooooooot :confused:

39

…izzard_StoreUI\Blizzard_FullProductCardTemplates.lua:235: SetPortraitToTexture(): Failed to load FileData ID 3922898: E_MISSING_CRYPTKEY

Time: Wed Dec 1 18:31:22 2021
Count: 1
Stack: …izzard_StoreUI\Blizzard_FullProductCardTemplates.lua:235: SetPortraitToTexture(): Failed to load FileData ID 3922898: E_MISSING_CRYPTKEY

[string “=[C]”]: in function SetPortraitToTexture' [string "@Interface\AddOns\Blizzard_StoreUI\Blizzard_FullProductCardTemplates.lua"]:235: in function ShowIcon’
[string “@Interface\AddOns\Blizzard_StoreUI\Blizzard_ProductCardTemplates.lua”]:527: in function UpdateCard' [string "@Interface\AddOns\Blizzard_StoreUI\Blizzard_StoreUISecure.lua"]:1783: in function StoreFrame_SetCategoryProductCards’
[string “@Interface\AddOns\Blizzard_StoreUI\Blizzard_StoreUISecure.lua”]:1707: in function `StoreFrame_SetCategory’
[string “@Interface\AddOns\Blizzard_StoreUI\Blizzard_StoreUISecure.lua”]:2231: in function <…e\AddOns\Blizzard_StoreUI\Blizzard_StoreUISecure.lua:2221>

Locals: (*temporary) = {
0 =
}
(*temporary) = 3922898
mismo problema

40

did anyone else get audio crash too ?

41

i have this same problem even though i have not bought anything from the shop this same message that others have posted on here but my char is behind it ,i click where it says reload ui and the message disapears , but next time i load up wow its back

42

Continual issue with this still.