[Mac] Game is not opening after patch

Support Technical Support
1

30D5A485-405B-4EF5-A5ED-61963165A92A

This is the error i’m getting in MacOS

Never had issues before. One thing i realised, battle.net app still says ‘pre-release content downloaded’ , maybe it doesnt install patch auto? Tried scan/repair also.

Any idea how to open game?

PS : Classic and Cata Classic are opening withot problem

4 Likes
2

Are you playing on EU servers?
If you are I believe it’s maintenance right now

3

Hi,

I have the same problem on Apple M1 Pro. Error code 060BE3CE-5482-4E1A-A609-F21D3DCF9594.

I have tried to start without battlenet - same problem.

Greetings
Katja

4

Yes I do - but I think they are online. German streamers are playing and in the german forum are posts. :thinking:

5

I’m not currently on PC so I can’t check, but their website says EU servers are under maintenance

6

Thanks four your answer - than I will try later again. :slight_smile:

1 Like
7

Anything I can do to help. Thanks. Cheers :clinking_glasses:

8

I get this error F2C9529D-B519-417E-8974-FB2164C5DFAE
Game crash on open

9

As from US forums → remove custom fonts and game will launch
:frowning:

3 Likes
10

Thanks - that works. :hugs:

1 Like
11

Glad to hear this was figured out quickly, and thanks for sharing the workaround, Nezlamnyi!

More info here:

12

will this be fixed? Because I still want my custom fonts back

1 Like
13

I’m not playing the game without my fonts, it’s too ugly.

3 Likes
14

Also waiting for fix, custom fonts are important.
Also US forum figured out that game doesn’t save list of enabled/disabled addons.

1 Like
15

Yes, all addons are enabled after client launch. I was shocked this morning when my Banker started up with DBM, Hekili, TomTom and thousands of HandyNotes plugins loaded :wink:

Besides that, also the load order of addons seems to be messed up: E.g. I had to set an explicit OptionalDeps for SharedMedia to make my SharedMedia_MyMedia work again.

Or, one of my (private) addons that is intended and used to load early (because of the name starting with “!”) now suddenly loads somewhere in the middle of the bunch, which causes numerous errors because of other addons using globals defined there.

1 Like
16

Thanks for this, not sure what they changed to make it not like custom fonts so I hope they fix that as I miss them too.

I think it might just be the FRIZQT__.ttf override that’s doing it as my game launched with the other fonts. However, I don’t think they did anything.

I also noticed for the first time after a patch it decided to enable ALL addons. Thankfully there is an addon for addons that saved the ones I use :smiley:

17

Yes, with only ArialN replaced, the game launches for me too. But it throws many errors (like Action Bar button font not found, and such). So I guess with more fonts replaced, the errors just become too many, so that it crashes right away…

18

Please fix the fonts, impossible to play without

1 Like
19

I got the same problem after the patch… ALL addons loading on ALL chars. No matter which addon I deactivate ingame, as soon as I quit the game and then starting it again - same issue as before.
How were you able to solve this problem?

20

How were you able to solve this issue (all addons on all chars loading)? I got the same problem, and no one in our guild was able to help.