Mac issues - CRASHING, LAGGING AND STUTTERING AFTER 8.3

Gombaa-ravencrest · January 22, 2020, 2:55pm

Tried an Island expedition. On first pull Mac crashed… posting the crash info again incase something has changed after the 8.3.0.33095 update…

panic(cpu 0 caller 0xffffff7f97772232): “Graphics firmware encountered an exception (eip: 0xf475, fault #: 0xd)\n”@skl/sched3/IGGuC.cpp:864
Backtrace (CPU 0), Frame : Return Address
0xffffff8105803b70 : 0xffffff801353bb1b
0xffffff8105803bc0 : 0xffffff80136733e5
0xffffff8105803c00 : 0xffffff8013664e5e
0xffffff8105803c50 : 0xffffff80134e2a40
0xffffff8105803c70 : 0xffffff801353b207
0xffffff8105803d70 : 0xffffff801353b5eb
0xffffff8105803dc0 : 0xffffff8013cd24f9
0xffffff8105803e30 : 0xffffff7f97772232
0xffffff8105803e80 : 0xffffff7f976ead24
0xffffff8105803ee0 : 0xffffff8013c40ccd
0xffffff8105803f30 : 0xffffff8013c3f612
0xffffff8105803f70 : 0xffffff8013c3eb9c
0xffffff8105803fa0 : 0xffffff80134e213e
Kernel Extensions in backtrace:
com.apple.driver.AppleIntelKBLGraphics(14.0.3)[1B1F5C29-179F-374D-BACF-919D3A83FBBD]@0xffffff7f976e9000->0xffffff7f977dbfff
dependency: com.apple.iokit.IOPCIFamily(2.9)[1286D5E5-A6A1-3C44-A244-04C068903DB2]@0xffffff7f93f2f000
dependency: com.apple.iokit.IOSurface(269.6)[640503DC-6033-3EF6-85F4-F48282EF48DD]@0xffffff7f96354000
dependency: com.apple.iokit.IOGraphicsFamily(569.3)[7B5CA52B-0BD1-34AB-BFC9-7D5C3A0DBE7C]@0xffffff7f970e1000
dependency: com.apple.iokit.IOAcceleratorFamily2(438.2.8)[9176E894-E24A-36BA-AFDA-0DB11F3F512A]@0xffffff7f97171000

BSD process name corresponding to current thread: kernel_task

Mac OS version:
19C57

Kernel version:
Darwin Kernel Version 19.2.0: Sat Nov 9 03:47:04 PST 2019; root:xnu-6153.61.1~20/RELEASE_X86_64
Kernel UUID: C3E7E405-C692-356B-88D3-C30041FD1E72
Kernel slide: 0x0000000013200000
Kernel text base: 0xffffff8013400000
__HIB text base: 0xffffff8013300000
System model name: iMac18,1 (Mac-4B682C642B45593E)
System shutdown begun: NO
Panic diags file available: YES (0x0)

System uptime in nanoseconds: 147929589196368
last loaded kext at 146276173945448: >!UAudio 320.49 (addr 0xffffff7f974a3000, size 434176)
last unloaded kext at 146633171080184: >usb.cdc 5.0.0 (addr 0xffffff7f9714f000, size 28672)
loaded kexts:

!ATopCaseHIDEventDriver 3420.1
AudioAUUC 1.70
!AGraphicsDevicePolicy 4.5.21
@AGDCPluginDisplayMetrics 4.5.21
@fileutil 20.036.15
!AHV 1
|IOUserEthernet 1.0.1
|IO!BSerialManager 7.0.2f4
!AUpstreamUserClient 3.6.8
AGPM 111.4.1
!APlatformEnabler 2.7.0d0
X86PlatformShim 1.0.0
pmtelemetry 1
!AHDA 283.15
!A!IKBLGraphics 14.0.3
@Dont_Steal_Mac_OS_X 7.0.0
!A!IPCHPMC 2.0.1
!AThunderboltIP 3.1.3
|Broadcom!B20703USBTransport 7.0.2f4
eficheck 1
!ASMCLMU 212
!A!IKBLGraphicsFramebuffer 14.0.3
!A!ISlowAdaptiveClocking 4.0.0
!AMCCSControl 1.13
@filesystems.autofs 3.0
!ASDXC 1.7.7
|!ABCM5701Ethernet 10.3.5
AirPort.BrcmNIC 1400.1.1
!AVirtIO 1.0
@filesystems.hfs.kext 522.0.9
@!AFSCompression.!AFSCompressionTypeDataless 1.0.0d1
@BootCache 40
@!AFSCompression.!AFSCompressionTypeZlib 1.0.0
@filesystems.apfs 1412.61.1
@private.KextAudit 1.0
!AAHCIPort 341.0.2
!AACPIButtons 6.1
!ARTC 2.0
!ASMBIOS 2.1
!AACPIEC 6.1
!AAPIC 1.7
$!AImage4 1
@nke.applicationfirewall 303
$TMSafetyNet 8
@!ASystemPolicy 2.0.0
|EndpointSecurity 1
!AHIDKeyboard 209
!AMultitouchDriver 3420.2
!AInputDeviceSupport 3420.4
!AHS!BDriver 3420.1
IO!BHIDDriver 7.0.2f4
!AGraphicsControl 4.5.21
|IOAVB!F 800.17
!ASSE 1.0
DspFuncLib 283.15
@kext.OSvKernDSPLib 529
!AHDA!C 283.15
|IOHDA!F 283.15
@!AGPUWrangler 4.5.21
|Broadcom!BHost!CUSBTransport 7.0.2f4
|IO!BHost!CUSBTransport 7.0.2f4
|IO!BHost!CTransport 7.0.2f4
|IO!B!F 7.0.2f4
|IO!BPacketLogger 7.0.2f4
|IONDRVSupport 569.3
!ASMBusPCI 1.0.14d1
X86PlatformPlugin 1.0.0
IOPlatformPlugin!F 6.0.0d8
@!AGraphicsDeviceControl 4.5.21
|IOAccelerator!F2 438.2.8
|IOSlowAdaptiveClocking!F 1.0.0
!ASMBus!C 1.0.18d1
|IOGraphics!F 569.3
@plugin.IOgPTPPlugin 800.14
@kext.triggers 1.0
!AThunderboltPCIDownAdapter 2.5.2
!AThunderboltDPInAdapter 6.2.4
!AThunderboltDPAdapter!F 6.2.4
!AHPM 3.4.4
!A!ILpssI2C!C 3.0.60
!A!ILpssDmac 3.0.60
!A!ILpssI2C 3.0.60
!AThunderboltNHI 5.8.1
|IOThunderbolt!F 7.4.7
|IOEthernetAVB!C 1.1.0
|IO80211!F 1200.12.2b1
mDNSOffloadUserClient 1.0.1b8
corecapture 1.0.4
|IOSkywalk!F 1
usb.networking 5.0.0
usb.!UHostCompositeDevice 1.2
|IOAudio!F 300.2
@vecLib.kext 1.2.0
|IOSerial!F 11
|IOSurface 269.6
@filesystems.hfs.encodings.kext 1
|IOAHCIBlock!S 316.40.3
|IOAHCI!F 290.0.1
usb.!UXHCIPCI 1.2
usb.!UXHCI 1.2
|IOUSB!F 900.4.2
!AEFINVRAM 2.1
!AEFIRuntime 2.1
|IOSMBus!F 1.1
|IOHID!F 2.0.0
$quarantine 4
$sandbox 300.0
@kext.!AMatch 1.0.0d1
DiskImages 493.0.0
!AFDEKeyStore 28.30
!AEffaceable!S 1.0
!AKeyStore 2
!UTDM 489.60.3
|IOSCSIBlockCommandsDevice 422.0.2
!ACredentialManager 1.0
KernelRelayHost 1
!ASEPManager 1.0.1
IOSlaveProcessor 1
|IOUSBMass!SDriver 157.40.7
|IOSCSIArchitectureModel!F 422.0.2
|IO!S!F 2.1
|IOUSBHost!F 1.2
!UHostMergeProperties 1.2
usb.!UCommon 1.0
!ABusPower!C 1.0
|CoreAnalytics!F 1
!AMobileFileIntegrity 1.0.5
@kext.CoreTrust 1
|IOTimeSync!F 800.14
|IONetworking!F 3.4
|IOReport!F 47
!AACPIPlatform 6.1
!ASMC 3.1.9
watchdog 1
|IOPCI!F 2.9
|IOACPI!F 1.4
@kec.pthread 1
@kec.corecrypto 1.0
@kec.Libm 1

Sülley-silvermoon · January 22, 2020, 3:31pm

Questing is usually okay but anytime I do a world boss, raid, even a dungeon it just freezes sometimes is comes back but most of the time I have to shut down my Mac and start again… incredibly frustrating!

Gruthless-moonglade · January 22, 2020, 3:48pm

Errr… Battle Net client did an update an hour or so ago now the Battle Net client causes the Mac to crash as well???
Didn’t had the game open only the client for my friends chats and it completely froze my Mac…
moves over to a corner and cries softly

Asare-outland · January 22, 2020, 4:27pm

I was referring to Blizzard as a video game developer.

Lvcan-sylvanas · January 22, 2020, 5:03pm

A week in and I still haven’t even been able to complete the Retaking the Forge scenario due to crashes at Stage 7. I’m on version 8.3.0.33095 and would agree with everyone else saying it’s even worse than before.

Bilquis-ghostlands · January 22, 2020, 5:58pm

First Kernel panic after the “hotfix”

Summary

*** MCA Error Report ***
CPU Machine Check Architecture Error Dump (CPU: Intel(R) Core™ i5-7267U CPU @ 3.10GHz, CPUID: 0x806E9)
Core: 0
IA32_MC3_STATUS=0xBE00000000800400
IA32_MC3_CTL=0x0
IA32_MC3_ADDR=0xFFFFF8068A2418C9
IA32_MC3_MISC=0xFFFFF8068A2418C9
Core: 0
IA32_MC4_STATUS=0xBE00000000800400
IA32_MC4_CTL=0x0
IA32_MC4_ADDR=0xFFFFF8068A2418C9
IA32_MC4_MISC=0xFFFFF8068A2418C9
Core: 1
IA32_MC3_STATUS=0xBE00000000800400
IA32_MC3_CTL=0x1F
IA32_MC3_ADDR=0xFFFFF8068A2418C9
IA32_MC3_MISC=0xFFFFF8068A2418C9
Core: 2 3
IA32_MC3_STATUS=0xB200000000800400
IA32_MC3_CTL=0x1F

panic(cpu 0 caller 0xffffff7f9a0ea232): “Graphics firmware encountered an exception (eip: 0xf475, fault #: 0xd)\n”@skl/sched3/IGGuC.cpp:864
Backtrace (CPU 0), Frame : Return Address
0xffffff914af9bb70 : 0xffffff801713bb1b
0xffffff914af9bbc0 : 0xffffff80172733e5
0xffffff914af9bc00 : 0xffffff8017264e5e
0xffffff914af9bc50 : 0xffffff80170e2a40
0xffffff914af9bc70 : 0xffffff801713b207
0xffffff914af9bd70 : 0xffffff801713b5eb
0xffffff914af9bdc0 : 0xffffff80178d24f9
0xffffff914af9be30 : 0xffffff7f9a0ea232
0xffffff914af9be80 : 0xffffff7f9a062d24
0xffffff914af9bee0 : 0xffffff8017840ccd
0xffffff914af9bf30 : 0xffffff801783f612
0xffffff914af9bf70 : 0xffffff801783eb9c
0xffffff914af9bfa0 : 0xffffff80170e213e
Kernel Extensions in backtrace:
com.apple.driver.AppleIntelKBLGraphics(14.0.3)[1B1F5C29-179F-374D-BACF-919D3A83FBBD]@0xffffff7f9a061000->0xffffff7f9a153fff
dependency: com.apple.iokit.IOPCIFamily(2.9)[1286D5E5-A6A1-3C44-A244-04C068903DB2]@0xffffff7f97b2f000
dependency: com.apple.iokit.IOSurface(269.6)[640503DC-6033-3EF6-85F4-F48282EF48DD]@0xffffff7f99f58000
dependency: com.apple.iokit.IOGraphicsFamily(569.3)[7B5CA52B-0BD1-34AB-BFC9-7D5C3A0DBE7C]@0xffffff7f985f5000
dependency: com.apple.iokit.IOAcceleratorFamily2(438.2.8)[9176E894-E24A-36BA-AFDA-0DB11F3F512A]@0xffffff7f99f89000

BSD process name corresponding to current thread: kernel_task

Mac OS version:
19C57

Kernel version:
Darwin Kernel Version 19.2.0: Sat Nov 9 03:47:04 PST 2019; root:xnu-6153.61.1~20/RELEASE_X86_64
Kernel UUID: C3E7E405-C692-356B-88D3-C30041FD1E72
Kernel slide: 0x0000000016e00000
Kernel text base: 0xffffff8017000000
__HIB text base: 0xffffff8016f00000
System model name: MacBookPro14,2 (Mac-CAD6701F7CEA0921)
System shutdown begun: NO
Panic diags file available: YES (0x0)

System uptime in nanoseconds: 236244236365
last loaded kext at 51072834993: @filesystems.msdosfs 1.10 (addr 0xffffff7f9aca9000, size 69632)
loaded kexts:
com.google.drivefs.filesystems.dfsfuse 35.0.13
com.globaldelight.driver.Boom2Device 1.2
com.driver.LogJoystick 2.0
com.logitech.driver.LogiGamingMouseFilter 1
com.logitech.driver.LogiWheelDriver 1
@filesystems.msdosfs 1.10
@fileutil 20.036.15

AGPM 111.4.1
!APlatformEnabler 2.7.0d0
X86PlatformShim 1.0.0
!AHIDALSService 1
@filesystems.ntfs 3.14.3
@filesystems.autofs 3.0
!AUpstreamUserClient 3.6.8
AudioAUUC 1.70
!AHDAHardwareConfigDriver 283.15
!AHDA 283.15
!AGraphicsDevicePolicy 4.5.21
@AGDCPluginDisplayMetrics 4.5.21
!AHV 1
|IOUserEthernet 1.0.1
|IO!BSerialManager 7.0.2f4
!AFIVRDriver 4.1.0
!A!IPCHPMC 2.0.1
pmtelemetry 1
@Dont_Steal_Mac_OS_X 7.0.0
eficheck 1
!A!ISlowAdaptiveClocking 4.0.0
ACPI_SMC_PlatformPlugin 1.0.0
!AThunderboltIP 3.1.3
!A!IKBLGraphics 14.0.3
!AEmbeddedOSSupportHost 1
!AGFXHDA 100.1.422
!A!IKBLGraphicsFramebuffer 14.0.3
AGDCBacklightControl 4.5.21
!ABacklight 180.1
!AMCCSControl 1.13
@filesystems.apfs 1412.61.1
!AFileSystemDriver 3.0.1
!AVirtIO 1.0
@filesystems.hfs.kext 522.0.9
@!AFSCompression.!AFSCompressionTypeDataless 1.0.0d1
@BootCache 40
@!AFSCompression.!AFSCompressionTypeZlib 1.0.0
!ATopCaseHIDEventDriver 3420.1
AirPort.BrcmNIC 1400.1.1
@private.KextAudit 1.0
!ASmartBatteryManager 161.0.0
!AACPIButtons 6.1
!ARTC 2.0
!ASMBIOS 2.1
!AACPIEC 6.1
!AAPIC 1.7
$!AImage4 1
@nke.applicationfirewall 303
$TMSafetyNet 8
@!ASystemPolicy 2.0.0
|EndpointSecurity 1
@kext.triggers 1.0
DspFuncLib 283.15
@kext.OSvKernDSPLib 529
!AGraphicsControl 4.5.21
|IOAVB!F 800.17
!ASSE 1.0
|IO!BHost!CUARTTransport 7.0.2f4
|IO!BHost!CTransport 7.0.2f4
@plugin.IOgPTPPlugin 800.14
|IOEthernetAVB!C 1.1.0
@!AGPUWrangler 4.5.21
|IOSlowAdaptiveClocking!F 1.0.0
IOPlatformPluginLegacy 1.0.0
X86PlatformPlugin 1.0.0
IOPlatformPlugin!F 6.0.0d8
!AThunderboltEDMSink 4.2.2
!AThunderboltDPOutAdapter 6.2.4
!AHDA!C 283.15
|IOHDA!F 283.15
!ASMBusPCI 1.0.14d1
!A!ILpssUARTv1 3.0.60
!A!ILpssUARTCommon 3.0.60
!AOnboardSerial 1.0
|IOAccelerator!F2 438.2.8
@!AGraphicsDeviceControl 4.5.21
!ABacklightExpert 1.1.0
|IONDRVSupport 569.3
!ASMBus!C 1.0.18d1
|IOGraphics!F 569.3
usb.cdc.ecm 5.0.0
usb.cdc.ncm 5.0.0
usb.!UiBridge 1.0
!UAudio 320.49
usb.cdc 5.0.0
usb.networking 5.0.0
usb.!UHostCompositeDevice 1.2
!AXsanScheme 3
|IOAudio!F 300.2
@vecLib.kext 1.2.0
|IOSerial!F 11
|IOSurface 269.6
@filesystems.hfs.encodings.kext 1
!AActuatorDriver 3420.2
!AHIDKeyboard 209
!AHS!BDriver 3420.1
IO!BHIDDriver 7.0.2f4
|IO!B!F 7.0.2f4
|IO!BPacketLogger 7.0.2f4
!AMultitouchDriver 3420.2
!AInputDeviceSupport 3420.4
|IOUSBHIDDriver 900.4.2
!AHSSPIHIDDriver 58
!AThunderboltDPInAdapter 6.2.4
!AThunderboltDPAdapter!F 6.2.4
!AThunderboltPCIDownAdapter 2.5.2
!AHPM 3.4.4
!A!ILpssI2C!C 3.0.60
!AHSSPISupport 58
!AThunderboltNHI 5.8.1
|IOThunderbolt!F 7.4.7
!A!ILpssSpi!C 3.0.60
!A!ILpssDmac 3.0.60
|IO80211!F 1200.12.2b1
mDNSOffloadUserClient 1.0.1b8
corecapture 1.0.4
|IOSkywalk!F 1
|IONVMe!F 2.1.0
!A!ILpssGspi 3.0.60
!A!ILpssI2C 3.0.60
usb.!UXHCIPCI 1.2
usb.!UXHCI 1.2
usb.!UHostPacketFilter 1.0
|IOUSB!F 900.4.2
!AEFINVRAM 2.1
!AEFIRuntime 2.1
|IOSMBus!F 1.1
|IOHID!F 2.0.0
$quarantine 4
$sandbox 300.0
@kext.!AMatch 1.0.0d1
DiskImages 493.0.0
!AFDEKeyStore 28.30
!AEffaceable!S 1.0
!AKeyStore 2
!UTDM 489.60.3
|IOSCSIBlockCommandsDevice 422.0.2
!ACredentialManager 1.0
KernelRelayHost 1
!ASEPManager 1.0.1
IOSlaveProcessor 1
|IOUSBMass!SDriver 157.40.7
|IOSCSIArchitectureModel!F 422.0.2
|IO!S!F 2.1
|IOUSBHost!F 1.2
!UHostMergeProperties 1.2
usb.!UCommon 1.0
!ABusPower!C 1.0
|CoreAnalytics!F 1
!AMobileFileIntegrity 1.0.5
@kext.CoreTrust 1
|IOTimeSync!F 800.14
|IONetworking!F 3.4
|IOReport!F 47
!AACPIPlatform 6.1
!ASMC 3.1.9
watchdog 1
|IOPCI!F 2.9
|IOACPI!F 1.4
@kec.pthread 1
@kec.corecrypto 1.0
@kec.Libm 1

*** Device Tree ***
{
“pcie_cfg_base” : “0xe0000000”,
“pci_devices” :
{
“0x0” : “MCHC@0”,
“0x10000” : “IGPU@2”,
“0xa0000” : “XHC1@14”,
“0xc8000” : “URT2@19”,
“0xb0000” : “IMEI@16”,
“0xe0000” : “RP01@1C”,
“0xe4000” : “RP05@1C,4”,
“0xe8000” : “RP09@1D”,
“0x100000” : “RP01@1C/IOPP/SSD0@0”,
“0xeb000” : “RP12@1D,3”,
“0xf0000” : “URT0@1E”,
“0xf1000” : “URT1@1E,1”,
“0xf3000” : “SPI1@1E,3”,
“0xf8000” : “LPCB@1F”,
“0xfb000” : “HDEF@1F,3”,
“0xfc000” : “SBUS@1F,4”,
“0xfa000” : “PMCR@1F,2”,
“0x200000” : “RP12@1D,3/IOPP/ARPT@0”,
“0x8200000” : “RP05@1C,4/IOPP/UPSB@0”,
“0x300000” : “RP09@1D/IOPP/UPSB@0”,
“0x8300000” : “RP05@1C,4/IOPP/UPSB@0/IOPP/DSB0@0”,
“0x8308000” : “RP05@1C,4/IOPP/UPSB@0/IOPP/DSB1@1”,
“0x400000” : “RP09@1D/IOPP/UPSB@0/IOPP/DSB0@0”,
“0x408000” : “RP09@1D/IOPP/UPSB@0/IOPP/DSB1@1”,
“0x8310000” : “RP05@1C,4/IOPP/UPSB@0/IOPP/DSB2@2”,
“0x8320000” : “RP05@1C,4/IOPP/UPSB@0/IOPP/DSB4@4”,
“0x410000” : “RP09@1D/IOPP/UPSB@0/IOPP/DSB2@2”,
“0x420000” : “RP09@1D/IOPP/UPSB@0/IOPP/DSB4@4”,
“0x8400000” : “RP05@1C,4/IOPP/UPSB@0/IOPP/DSB2@2/IOPP/XHC2@0”,
“0x8500000” : “RP05@1C,4/IOPP/UPSB@0/IOPP/DSB0@0/IOPP/NHI0@0”,
“0x500000” : “RP09@1D/IOPP/UPSB@0/IOPP/DSB2@2/IOPP/XHC3@0”,
“0x600000” : “RP09@1D/IOPP/UPSB@0/IOPP/DSB0@0/IOPP/NHI0@0”
},
“device_mmio” :
{
“PCI0@0” :
[
{ “a” : “0xcf8”, “s” : “0x8” }
],
“PCI0@0/AppleACPIPCI/IGPU@2” :
[
{ “a” : “0x4010000000”, “s” : “0x1000000” },
{ “a” : “0x4000000000”, “s” : “0x10000000” }
],
“PCI0@0/AppleACPIPCI/XHC1@14” :
[
{ “a” : “0x4011010000”, “s” : “0x10000” }
],
“PCI0@0/AppleACPIPCI/IMEI@16” :
[
{ “a” : “0x4011028000”, “s” : “0x1000” }
],
“PCI0@0/AppleACPIPCI/URT2@19” :
[
{ “a” : “0x4011027000”, “s” : “0x1000” }
],
“PCI0@0/AppleACPIPCI/RP01@1C/IOPP/SSD0@0” :
[
{ “a” : “0x82500000”, “s” : “0x4000” }
],
“PCI0@0/AppleACPIPCI/RP05@1C,4/IOPP/UPSB@0/IOPP/DSB0@0/IOPP/NHI0@0” :
[
{ “a” : “0x82800000”, “s” : “0x40000” },
{ “a” : “0x82840000”, “s” : “0x1000” }
],
“PCI0@0/AppleACPIPCI/RP05@1C,4/IOPP/UPSB@0/IOPP/DSB2@2/IOPP/XHC2@0” :
[
{ “a” : “0x82700000”, “s” : “0x10000” }
],
“PCI0@0/AppleACPIPCI/RP09@1D/IOPP/UPSB@0/IOPP/DSB0@0/IOPP/NHI0@0” :
[
{ “a” : “0xaab00000”, “s” : “0x40000” },
{ “a” : “0xaab40000”, “s” : “0x1000” }
],
“PCI0@0/AppleACPIPCI/RP09@1D/IOPP/UPSB@0/IOPP/DSB2@2/IOPP/XHC3@0” :
[
{ “a” : “0xaaa00000”, “s” : “0x10000” }
],
“PCI0@0/AppleACPIPCI/RP12@1D,3/IOPP/ARPT@0” :
[
{ “a” : “0x82400000”, “s” : “0x8000” },
{ “a” : “0x82000000”, “s” : “0x400000” }
],
“PCI0@0/AppleACPIPCI/URT0@1E” :
[
{ “a” : “0x4011026000”, “s” : “0x1000” }
],
“PCI0@0/AppleACPIPCI/URT1@1E,1” :
[
{ “a” : “0x4011025000”, “s” : “0x1000” }
],
“PCI0@0/AppleACPIPCI/SPI1@1E,3” :
[
{ “a” : “0x4011024000”, “s” : “0x1000” }
],
“PCI0@0/AppleACPIPCI/PMCR@1F,2” :
[
{ “a” : “0x82624000”, “s” : “0x4000” }
],
“PCI0@0/AppleACPIPCI/HDEF@1F,3” :
[
{ “a” : “0x4011020000”, “s” : “0x4000” },
{ “a” : “0x4011000000”, “s” : “0x10000” }
],
“PCI0@0/AppleACPIPCI/SBUS@1F,4” :
[
{ “a” : “0x4011029000”, “s” : “0x100” }
],
“DMAC” :
[
{ “a” : “0x0”, “s” : “0x20” },
{ “a” : “0x81”, “s” : “0x11” },
{ “a” : “0x93”, “s” : “0xd” },
{ “a” : “0xc0”, “s” : “0x20” }
],
“FWHD” :
[
{ “a” : “0xff000000”, “s” : “0x1000000” }
],
“IPIC” :
[
{ “a” : “0x20”, “s” : “0x2” },
{ “a” : “0x24”, “s” : “0x2” },
{ “a” : “0x28”, “s” : “0x2” },
{ “a” : “0x2c”, “s” : “0x2” },
{ “a” : “0x30”, “s” : “0x2” },
{ “a” : “0x34”, “s” : “0x2” },
{ “a” : “0x38”, “s” : “0x2” },
{ “a” : “0x3c”, “s” : “0x2” },
{ “a” : “0xa0”, “s” : “0x2” },
{ “a” : “0xa4”, “s” : “0x2” },
{ “a” : “0xa8”, “s” : “0x2” },
{ “a” : “0xac”, “s” : “0x2” },
{ “a” : “0xb0”, “s” : “0x2” },
{ “a” : “0xb4”, “s” : “0x2” },
{ “a” : “0xb8”, “s” : “0x2” },
{ “a” : “0xbc”, “s” : “0x2” },
{ “a” : “0x4d0”, “s” : “0x2” }
],
“MATH” :
[
{ “a” : “0xf0”, “s” : “0x1” }
],
“LDRC” :
[
{ “a” : “0x2e”, “s” : “0x2” },
{ “a” : “0x4e”, “s” : “0x2” },
{ “a” : “0x61”, “s” : “0x1” },
{ “a” : “0x63”, “s” : “0x1” },
{ “a” : “0x65”, “s” : “0x1” },
{ “a” : “0x67”, “s” : “0x1” },
{ “a” : “0x80”, “s” : “0x1” },
{ “a” : “0x92”, “s” : “0x1” },
{ “a” : “0xb2”, “s” : “0x2” },
{ “a” : “0xffff”, “s” : “0x1” },
{ “a” : “0x1800”, “s” : “0xff” },
{ “a” : “0x800”, “s” : “0x80” }
],
“RTC” :
[
{ “a” : “0x70”, “s” : “0x8” }
],
“TIMR” :
[
{ “a” : “0x40”, “s” : “0x4” },
{ “a” : “0x50”, “s” : “0x4” }
],
“SMC” :
[
{ “a” : “0x300”, “s” : “0x20” },
{ “a” : “0xfef00000”, “s” : “0x10000” }
],
“EC” :
[
{ “a” : “0x62”, “s” : “0x1” },
{ “a” : “0x66”, “s” : “0x1” }
],
“PDRC” :
[
{ “a” : “0xfed10000”, “s” : “0x8000” },
{ “a” : “0xfed18000”, “s” : “0x1000” },
{ “a” : “0xfed19000”, “s” : “0x1000” },
{ “a” : “0xe0000000”, “s” : “0x10000000” },
{ “a” : “0xfed20000”, “s” : “0x20000” },
{ “a” : “0xfed90000”, “s” : “0x4000” },
{ “a” : “0xfed45000”, “s” : “0x4b000” },
{ “a” : “0xff000000”, “s” : “0x1000000” },
{ “a” : “0xfee00000”, “s” : “0x100000” },
{ “a” : “0xfd000000”, “s” : “0x1000000” },
{ “a” : “0xfe000000”, “s” : “0x10000” },
{ “a” : “0xfe010000”, “s” : “0x1000” },
{ “a” : “0xfe020000”, “s” : “0x16000” },
{ “a” : “0xfe036000”, “s” : “0x6000” },
{ “a” : “0xfe03c000”, “s” : “0x1000” },
{ “a” : “0xfe03d000”, “s” : “0x83000” },
{ “a” : “0xfe0c0000”, “s” : “0x40000” },
{ “a” : “0xfe100000”, “s” : “0x100000” },
{ “a” : “0xfe200000”, “s” : “0x200000” },
{ “a” : “0xfe400000”, “s” : “0x10000” },
{ “a” : “0xfe410000”, “s” : “0x1f0000” },
{ “a” : “0xfe600000”, “s” : “0x200000” }
],
“MEM2” :
[
{ “a” : “0x20000000”, “s” : “0x200000” },
{ “a” : “0x40000000”, “s” : “0x200000” }
]
}
}

Aronas-quelthalas · January 22, 2020, 6:19pm

It is much worse than before. Soon as I logged kernel crash.

Magethug-archimonde · January 22, 2020, 6:25pm

UP UP blizzard.
i’ll do it each hour

Навеби-fordragon · January 22, 2020, 7:10pm

Come on, guys. Please, fix it. It’s impossible to play. I just spent most of the Island Expedition rebooting.

Magethug-archimonde · January 22, 2020, 7:14pm

UP UP blizzard.
i’ll do it each hour

Donð-twisting-nether · January 22, 2020, 8:03pm

Symptomps: Freezes alot and crashes during dungeons (even low lvl dungeons not just mythic+ runs). After the new patch it even restarts the computer in outworld questing when engage with two or more mobs casting fire spells. - my lvl 52 Vulpera now stuck inside a fortress in Descolace because the computer restarts when two or three mobs start attacking as they do when I log in after a restart.

Did cancel my subscription, wrote the new patch and a lot of crashes/ game freeze as the reason in the text field in the survey.

Specs:
iMac (Retina 4K, 21.5-inch, Late 2015)
Processor 3,1 GHz Four core Intel Core i5
Memory 16 GB 1867 MHz DDR3
Graphics Intel Iris Pro Graphics 6200 1536 MB
macOS Catalina

Latest crash report:
panic(cpu 2 caller 0xffffff7f8e43fad5): userspace watchdog timeout: no successful checkins from com.apple.WindowServer in 120 seconds
service: com.apple.logd, total successful checkins since load (790 seconds ago): 80, last successful checkin: 0 seconds ago
service: com.apple.WindowServer, total successful checkins since load (730 seconds ago): 61, last successful checkin: 120 seconds ago

Backtrace (CPU 2), Frame : Return Address
0xffffff81fddd3820 : 0xffffff800d33bb1b
0xffffff81fddd3870 : 0xffffff800d4733e5
0xffffff81fddd38b0 : 0xffffff800d464e5e
0xffffff81fddd3900 : 0xffffff800d2e2a40
0xffffff81fddd3920 : 0xffffff800d33b207
0xffffff81fddd3a20 : 0xffffff800d33b5eb
0xffffff81fddd3a70 : 0xffffff800dad2575
0xffffff81fddd3ae0 : 0xffffff7f8e43fad5
0xffffff81fddd3af0 : 0xffffff7f8e43f7e6
0xffffff81fddd3b10 : 0xffffff800da66fcb
0xffffff81fddd3b60 : 0xffffff800da70083
0xffffff81fddd3ca0 : 0xffffff800d422c22
0xffffff81fddd3db0 : 0xffffff800d341998
0xffffff81fddd3e10 : 0xffffff800d318625
0xffffff81fddd3e70 : 0xffffff800d32f0d5
0xffffff81fddd3f00 : 0xffffff800d44b485
0xffffff81fddd3fa0 : 0xffffff800d2e3226
Kernel Extensions in backtrace:
com.apple.driver.watchdog(1.0)[EFAA17B9-A62C-30B7-9602-0BB5282EDDD6]@0xffffff7f8e43e000->0xffffff7f8e446fff

BSD process name corresponding to current thread: watchdogd

Mac OS version:
19C57

Kernel version:
Darwin Kernel Version 19.2.0: Sat Nov 9 03:47:04 PST 2019; root:xnu-6153.61.1~20/RELEASE_X86_64
Kernel UUID: C3E7E405-C692-356B-88D3-C30041FD1E72
Kernel slide: 0x000000000d000000
Kernel text base: 0xffffff800d200000
__HIB text base: 0xffffff800d100000
System model name: iMac16,2 (Mac-FFE5EF870D7BA81A)
System shutdown begun: NO
Panic diags file available: YES (0x0)

System uptime in nanoseconds: 862463189519
last loaded kext at 105923405524: |IO!BUSBDFU 7.0.2f4 (addr 0xffffff7f914e7000, size 16384)
last unloaded kext at 651997060772: >!A!ILpssGspi 3.0.60 (addr 0xffffff7f91096000, size 45056)
loaded kexts:

!AGraphicsDevicePolicy 4.5.21
@fileutil 20.036.15
@AGDCPluginDisplayMetrics 4.5.21
AudioAUUC 1.70
!AHV 1
|IOUserEthernet 1.0.1
|IO!BSerialManager 7.0.2f4
!AUpstreamUserClient 3.6.8
AGPM 111.4.1
!APlatformEnabler 2.7.0d0
X86PlatformShim 1.0.0
pmtelemetry 1
!A!IBDWGraphics 14.0.3
@Dont_Steal_Mac_OS_X 7.0.0
!AHDA 283.15
eficheck 1
!AThunderboltIP 3.1.3
|Broadcom!B20703USBTransport 7.0.2f4
!ALPC 3.1
!ASMCLMU 212
!A!IBDWGraphicsFramebuffer 14.0.3
!A!ISlowAdaptiveClocking 4.0.0
!AMCCSControl 1.13
@filesystems.autofs 3.0
!ATopCaseHIDEventDriver 3420.1
!UTopCaseDriver 3420.1
!AVirtIO 1.0
@filesystems.hfs.kext 522.0.9
@!AFSCompression.!AFSCompressionTypeDataless 1.0.0d1
@BootCache 40
@!AFSCompression.!AFSCompressionTypeZlib 1.0.0
@filesystems.apfs 1412.61.1
!ASDXC 1.7.7
|!ABCM5701Ethernet 10.3.5
AirPort.BrcmNIC 1400.1.1
!AAHCIPort 341.0.2
@private.KextAudit 1.0
!ARTC 2.0
!AACPIButtons 6.1
!AHPET 1.8
!ASMBIOS 2.1
!AACPIEC 6.1
!AAPIC 1.7
$!AImage4 1
@nke.applicationfirewall 303
$TMSafetyNet 8
@!ASystemPolicy 2.0.0
|EndpointSecurity 1
!AGraphicsControl 4.5.21
|IOAVB!F 800.17
!ASSE 1.0
DspFuncLib 283.15
@kext.OSvKernDSPLib 529
@!AGPUWrangler 4.5.21
|IONDRVSupport 569.3
|Broadcom!BHost!CUSBTransport 7.0.2f4
|IO!BHost!CUSBTransport 7.0.2f4
|IO!BHost!CTransport 7.0.2f4
!AHDA!C 283.15
|IOHDA!F 283.15
!ASMBusPCI 1.0.14d1
@!AGraphicsDeviceControl 4.5.21
|IOAccelerator!F2 438.2.8
X86PlatformPlugin 1.0.0
IOPlatformPlugin!F 6.0.0d8
|IOSlowAdaptiveClocking!F 1.0.0
!AThunderboltEDMSink 4.2.2
!ASMBus!C 1.0.18d1
|IOGraphics!F 569.3
@plugin.IOgPTPPlugin 800.14
@kext.triggers 1.0
!AHS!BDriver 3420.1
IO!BHIDDriver 7.0.2f4
|IO!B!F 7.0.2f4
|IO!BPacketLogger 7.0.2f4
!AMultitouchDriver 3420.2
!AInputDeviceSupport 3420.4
!AHIDKeyboard 209
usb.IOUSBHostHIDDevice 1.2
usb.networking 5.0.0
usb.!UHostCompositeDevice 1.2
|IOAudio!F 300.2
@vecLib.kext 1.2.0
|IOSerial!F 11
|IOSurface 269.6
@filesystems.hfs.encodings.kext 1
|IOAHCIBlock!S 316.40.3
|IOEthernetAVB!C 1.1.0
|IO80211!F 1200.12.2b1
mDNSOffloadUserClient 1.0.1b8
corecapture 1.0.4
|IOSkywalk!F 1
|IOAHCI!F 290.0.1
usb.!UXHCIPCI 1.2
usb.!UXHCI 1.2
!AThunderboltDPOutAdapter 6.2.4
!AThunderboltDPInAdapter 6.2.4
!AThunderboltDPAdapter!F 6.2.4
!AThunderboltPCIDownAdapter 2.5.2
!AThunderboltNHI 5.8.1
|IOThunderbolt!F 7.4.7
|IOUSB!F 900.4.2
!AEFINVRAM 2.1
!AEFIRuntime 2.1
|IOSMBus!F 1.1
|IOHID!F 2.0.0
$quarantine 4
$sandbox 300.0
@kext.!AMatch 1.0.0d1
DiskImages 493.0.0
!AFDEKeyStore 28.30
!AEffaceable!S 1.0
!AKeyStore 2
!UTDM 489.60.3
|IOSCSIBlockCommandsDevice 422.0.2
!ACredentialManager 1.0
KernelRelayHost 1
!ASEPManager 1.0.1
IOSlaveProcessor 1
|IOUSBMass!SDriver 157.40.7
|IOSCSIArchitectureModel!F 422.0.2
|IO!S!F 2.1
|IOUSBHost!F 1.2
!UHostMergeProperties 1.2
usb.!UCommon 1.0
!ABusPower!C 1.0
|CoreAnalytics!F 1
!AMobileFileIntegrity 1.0.5
@kext.CoreTrust 1
|IOTimeSync!F 800.14
|IONetworking!F 3.4
|IOReport!F 47
!AACPIPlatform 6.1
!ASMC 3.1.9
watchdog 1
|IOPCI!F 2.9
|IOACPI!F 1.4
@kec.pthread 1
@kec.corecrypto 1.0
@kec.Libm 1

Моллд-deathguard · January 22, 2020, 8:51pm

We need answer about this. We need something, not silence.
Because hearing about a 6 month subscription and a rat as a gift is sad.

Lvcan-sylvanas · January 22, 2020, 8:56pm

Opened up battle.net and noticed there was another update of 103mb, patch 8.3.0.33115. Downloaded and tried to complete the Retaking the Forge scenario again, full of optimism and anticipation!

Nope. Still broke.

Tshirt-bronzebeard · January 22, 2020, 9:22pm

The problem is now worse, now once the freezing starts it wont stop so I have to manually restart my mac. Dungeons are impossible even with graphics set to 1, any crowds or heavy lighting causes non stop freezing. This has continued for so long now that I wished I had never returned to the game and bought this expansion and the next one. Why should I be paying for game time when I cannot play the game as intended? If this was a retail shop on the high street I would demand my money back!

Magethug-archimonde · January 22, 2020, 9:38pm

UP blizzard UP UP

Froomel-twisting-nether · January 22, 2020, 9:53pm

I wasn’t going to reply as I hoped you had your eyes on the ball with the patch this week, but the problem was just made worse, so it seems you are not testing this on MacBook Pro at all. Several of my friends have the same issue and we can’t play the game at this stage.

Before this patch (22/1/2020) the screen would freeze for 10-15 sec and that would happen every 5 sec to 30 min. Every now and then it would cause my laptop to crash/reboot. After the patch the screen freezes last between 30 sec and 10 min (yes I waited and it began running normally after those 10min). Some of the times the laptop would crash. When the screen is frozen I can still talk and listen on discord that is running in the back.

My system:
MacBook Pro (13-inch, 2016, Four Thunderbolt 3 Ports)
2,9 GHz Dual-Core Intel Core i5
16 GB 2133 MHz LPDDR3
Intel Iris Graphics 550 1536 MB
SSD harddesk.

I got a report from one of the crashes after the patch here:

panic(cpu 0 caller 0xffffff7f8e09fa76): “Graphics firmware encountered an exception (eip: 0xf179, fault #: 0xd)\n”@skl/sched3/IGGuC.cpp:864

Backtrace (CPU 0), Frame : Return Address

0xffffff920e6bbb70 : 0xffffff800ad3bb1b

0xffffff920e6bbbc0 : 0xffffff800ae733e5

0xffffff920e6bbc00 : 0xffffff800ae64e5e

0xffffff920e6bbc50 : 0xffffff800ace2a40

0xffffff920e6bbc70 : 0xffffff800ad3b207

0xffffff920e6bbd70 : 0xffffff800ad3b5eb

0xffffff920e6bbdc0 : 0xffffff800b4d24f9

0xffffff920e6bbe30 : 0xffffff7f8e09fa76

0xffffff920e6bbe80 : 0xffffff7f8e018464

0xffffff920e6bbee0 : 0xffffff800b440ccd

0xffffff920e6bbf30 : 0xffffff800b43f612

0xffffff920e6bbf70 : 0xffffff800b43eb9c

0xffffff920e6bbfa0 : 0xffffff800ace213e

Kernel Extensions in backtrace:

com.apple.driver.AppleIntelSKLGraphics(14.0.3)[72E6B358-5743-3374-8E58-9F7B4CD011B7]@0xffffff7f8e016000->0xffffff7f8e108fff

dependency: com.apple.iokit.IOPCIFamily(2.9)[1286D5E5-A6A1-3C44-A244-04C068903DB2]@0xffffff7f8b72f000

dependency: com.apple.iokit.IOSurface(269.6)[640503DC-6033-3EF6-85F4-F48282EF48DD]@0xffffff7f8d31a000

dependency: com.apple.iokit.IOGraphicsFamily(569.3)[7B5CA52B-0BD1-34AB-BFC9-7D5C3A0DBE7C]@0xffffff7f8c412000

dependency: com.apple.iokit.IOAcceleratorFamily2(438.2.8)[9176E894-E24A-36BA-AFDA-0DB11F3F512A]@0xffffff7f8d34b000

BSD process name corresponding to current thread: kernel_task

Mac OS version:

19C57

Kernel version:

Darwin Kernel Version 19.2.0: Sat Nov 9 03:47:04 PST 2019; root:xnu-6153.61.1~20/RELEASE_X86_64

Kernel UUID: C3E7E405-C692-356B-88D3-C30041FD1E72

Kernel slide: 0x000000000aa00000

Kernel text base: 0xffffff800ac00000

__HIB text base: 0xffffff800ab00000

System model name: MacBookPro13,2 (Mac-66E35819EE2D0D05)

System shutdown begun: NO

Panic diags file available: YES (0x0)

System uptime in nanoseconds: 5551296694635

last loaded kext at 1206521932456: com.logitech.driver.LogiGamingMouseFilter 1 (addr 0xffffff7f8e7ab000, size 40960)

last unloaded kext at 1364933915096: |IOUSBHIDDriver 900.4.2 (addr 0xffffff7f8e79d000, size 32768)

loaded kexts:

com.driver.LogJoystick 2.0

!AMikeyHIDDriver 131

AudioAUUC 1.70

@fileutil 20.036.15

AGPM 111.4.1

!APlatformEnabler 2.7.0d0

X86PlatformShim 1.0.0

!AHIDALSService 1

@filesystems.autofs 3.0

!AHDA 283.15

!AGraphicsDevicePolicy 4.5.21

@AGDCPluginDisplayMetrics 4.5.21

!AUpstreamUserClient 3.6.8

!AHV 1

|IOUserEthernet 1.0.1

|IO!BSerialManager 7.0.2f4

pmtelemetry 1

@Dont_Steal_Mac_OS_X 7.0.0

!A!IPCHPMC 2.0.1

!A!ISlowAdaptiveClocking 4.0.0

eficheck 1

!AEmbeddedOSSupportHost 1

!A!ISKLGraphics 14.0.3

!AThunderboltIP 3.1.3

!A!ISKLGraphicsFramebuffer 14.0.3

!ABacklight 180.1

!AMCCSControl 1.13

@filesystems.apfs 1412.61.1

!AVirtIO 1.0

@filesystems.hfs.kext 522.0.9

@!AFSCompression.!AFSCompressionTypeDataless 1.0.0d1

@BootCache 40

@!AFSCompression.!AFSCompressionTypeZlib 1.0.0

!ATopCaseHIDEventDriver 3420.1

AirPort.BrcmNIC 1400.1.1

@private.KextAudit 1.0

!ASmartBatteryManager 161.0.0

!AACPIButtons 6.1

!ARTC 2.0

!ASMBIOS 2.1

!AACPIEC 6.1

!AAPIC 1.7

$!AImage4 1

@nke.applicationfirewall 303

$TMSafetyNet 8

@!ASystemPolicy 2.0.0

|EndpointSecurity 1

@kext.triggers 1.0

DspFuncLib 283.15

@kext.OSvKernDSPLib 529

!AGraphicsControl 4.5.21

|IOAVB!F 800.17

|IO!BHost!CUARTTransport 7.0.2f4

|IO!BHost!CTransport 7.0.2f4

!ASSE 1.0

@!AGPUWrangler 4.5.21

|IOSlowAdaptiveClocking!F 1.0.0

!A!ILpssUARTv1 3.0.60

!A!ILpssUARTCommon 3.0.60

!AOnboardSerial 1.0

X86PlatformPlugin 1.0.0

IOPlatformPlugin!F 6.0.0d8

@plugin.IOgPTPPlugin 800.14

|IOEthernetAVB!C 1.1.0

!AHDA!C 283.15

|IOHDA!F 283.15

|IOAccelerator!F2 438.2.8

@!AGraphicsDeviceControl 4.5.21

!ABacklightExpert 1.1.0

|IONDRVSupport 569.3

!ASMBus!C 1.0.18d1

|IOGraphics!F 569.3

usb.cdc.ncm 5.0.0

usb.!UiBridge 1.0

usb.cdc 5.0.0

usb.networking 5.0.0

usb.!UHostCompositeDevice 1.2

|IOAudio!F 300.2

@vecLib.kext 1.2.0

|IOSerial!F 11

|IOSurface 269.6

@filesystems.hfs.encodings.kext 1

!AActuatorDriver 3420.2

!AHIDKeyboard 209

!AHS!BDriver 3420.1

IO!BHIDDriver 7.0.2f4

|IO!B!F 7.0.2f4

|IO!BPacketLogger 7.0.2f4

!AMultitouchDriver 3420.2

!AInputDeviceSupport 3420.4

!AHSSPIHIDDriver 58

!AThunderboltDPInAdapter 6.2.4

!AThunderboltDPAdapter!F 6.2.4

!AThunderboltPCIDownAdapter 2.5.2

!AHPM 3.4.4

!A!ILpssI2C!C 3.0.60

!AHSSPISupport 58

!AThunderboltNHI 5.8.1

|IOThunderbolt!F 7.4.7

!A!ILpssSpi!C 3.0.60

!A!ILpssDmac 3.0.60

|IO80211!F 1200.12.2b1

mDNSOffloadUserClient 1.0.1b8

corecapture 1.0.4

|IOSkywalk!F 1

|IONVMe!F 2.1.0

!A!ILpssGspi 3.0.60

!A!ILpssI2C 3.0.60

usb.!UXHCIPCI 1.2

usb.!UXHCI 1.2

|IOUSB!F 900.4.2

!AEFINVRAM 2.1

!AEFIRuntime 2.1

|IOSMBus!F 1.1

|IOHID!F 2.0.0

$quarantine 4

$sandbox 300.0

@kext.!AMatch 1.0.0d1

DiskImages 493.0.0

!AFDEKeyStore 28.30

!AEffaceable!S 1.0

!AKeyStore 2

!UTDM 489.60.3

|IOSCSIBlockCommandsDevice 422.0.2

!ACredentialManager 1.0

KernelRelayHost 1

!ASEPManager 1.0.1

IOSlaveProcessor 1

|IOUSBMass!SDriver 157.40.7

|IOSCSIArchitectureModel!F 422.0.2

|IO!S!F 2.1

|IOUSBHost!F 1.2

!UHostMergeProperties 1.2

usb.!UCommon 1.0

!ABusPower!C 1.0

|CoreAnalytics!F 1

!AMobileFileIntegrity 1.0.5

@kext.CoreTrust 1

|IOTimeSync!F 800.14

|IONetworking!F 3.4

|IOReport!F 47

!AACPIPlatform 6.1

!ASMC 3.1.9

watchdog 1

|IOPCI!F 2.9

|IOACPI!F 1.4

@kec.pthread 1

@kec.corecrypto 1.0

@kec.Libm 1

Isscheboi-silvermoon · January 22, 2020, 10:32pm

Just tried out the new update. Joined a random classic dungeon and got three 5-10 second freezes on the first boss… Someone on the US-thread suggested playing the game in windowed mode, didn’t work for me.

Gruthless-moonglade · January 22, 2020, 11:13pm

4 tickets with 4 different issues, guess what, the only thing they are saying is they cant do sh*t.

Proof and acknowledgement from CS that Money isn’t arriving from the AH despite items sold. Sorry, we can’t do anything is the answer from Blizzard
Proof and acknowledgement from CS that Quest achievement and items aren’t awarded. Sorry, we can’t do anything is the answer from Blizzard
Proof they f*cked up my account, Sorry, we can’t do anything is the answer from Blizzard
Proof we cant play since 8.3, Sorry, we can’t do anything is the answer from Blizzard

I tried staying polite, tried to help, offered help and input, yet Blizzard clearly doesn’t give jack-sh*t about their customers…

Played Diablo for 10 years, and wow for 9… and this is what they reply:

In the end, even if a bug was confirmed, I have to inform you that we cannot always solve player’s issue even if they are not responsible. Sometimes it’s “Blizzard’s fault” but we cannot help anyway

Serious;y. this is the answer i get?
At this point steam is vaping from my ears as a reflection of how mad i am with the replies i get.
The bug is confirmed, the proof is there, yet nothing is done on all my 4 tickets?

And you dare to call yourselves customer support.
*** CS Answer: I have now replied to all your tickets and while I am sure most of these answers were not what you were hoping for, I can assure you I did my best here. All your tickets were perfectly legitimate and understandable.***

I am so incredible disappointed in this company, BAH!

Qion-draenor · January 22, 2020, 11:59pm

!!! Potential temporary fix !!!

i have adjusted a few settings and have been able to do dungeons and raids for the past few hours with only minor game pauses for about two seconds.

make the game client window mode.
lower graphics to lowest (setting 1).
disable the in game sound.

please let me know how you guys are getting on if you have tried this out, may be able to make the game more playable until blizzard can make a permanent fix, and we get 1 month refund or free pre paid.

Sarawinz-draenor · January 23, 2020, 12:32am

my problem fix with low graphics settings and disable add-ons
but after my items sold on auction house gold go to hell! where is the gold why not fixed ? still have problem mail no item no gold !