Mac issues - CRASHING, LAGGING AND STUTTERING AFTER 8.3

So I’m happy that I can mostly play the game again. However, I ran a few m+ and some things are not appearing on the floor etc. A good example is in Atal D’azar, I cannot see the fire blasters so have to do a death or glory run through it (pretty entertaining actually). Also on the boss directly after these, I cannot see the blood pools on the floor. I had to eventually have the tank guide me to where one was and follow him haha. I made our group stay on that boss way too long as missed the first couple.

Anyone got a suggestion for this? I don’t want to turn particle density back on but hoping maybe another setting will make me be able to see those things.

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BLIZZARD my god fix this already - my god one month… one word only : Incompetent!
Apparently they simply don’t care that we spend money on a game unplayable.

I don’t think they will do anything: they clearly stated they provided the disabled particle effects as workaround but consider the issue to be ultimately in the graphic drivers, not in their rendering engine.

I don’t think they are wrong in that since 8.3 does work correctly on High Sierra on exactly the same hardware.

At this point if you want to put pressure on someone to have the issue fixed you should do it with Apple.

At this point if you want to put pressure on someone to have the issue fixed you should do it with Apple.

With all respect, IF this was a driver issue, the issues should appear in multiple graphic intense programs, which they are not. You are completely missing the point here. These issues appear on both Windows AND iOS and ONLY in their program which they altered to use Metal. Not only do they appear cross GPU’s and not only intel. Last but not least, these drivers did not change before nor after the 8.3 patch…

EDIT: https://us.forums.blizzard.com/en/d3/t/catalina-osx-graphics-issues/5557/13
Interesting read from NOV’19…

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I suspect we’ll be in for a very long wait for a fix, particularly if Apple have to push a macOS update. There’s absolutely no reason to think that this will be a high priority issue for them.

So, in the meantime, if you want particles, bootcamp your system (which as a workaround sucks), or pony up the cash and purchase a Mac with an AMD GPU. The game is working as expected on non-Intel GPUs, right?

Nope it isn’t, but they claim it is. I have a Mac with an AMD and it’s the same mess. This is my point, there are plenty of reports from both Mac & Windows users stating the exact same thing.

Alright, the situation seems pretty hopeless then. Sucks to be a Mac user, right?

Well, no Kayte - I love my Mac, and everything runs perfectly fine. I am pushing this machine in many ways (Graphic 3D design & Rendering etc) without any issues.

What does suck is to be a paying Blizzard customer who apparently in their ways dont give a d@mn about this and treat us like we do not have a valid point. What also sucks is that they do not have the decency to offer (the promise of ) some form of compensation for being unable to (at least somehow normal) play the game for a full month now.

They pushed a patch out KNOWING there where issues, but simply ignored them. WoW PTR had (reported) issues, D3 had similar issues in Nov 19 - so stop hiding Blizzard.

The issue discussed here by most Mac players is very specific of newer macOS versions running on a Mac without discrete graphic card and only the integrated Intel one.

I experienced the issue firsthand since on my MBP 15" with Catalina and discrete Radeon card I had zero issues with 8.3, but had to use a 13" with only the integrated Intel card and it was unplayable. After I replaced Catalina with High Sierra the problems went completely away.

I don’t doubt there might be other issues on Windows or with discrete graphic cards, but they are likely better discussed in their own specific threads.

It’s actually well known that the Intel drivers on the Mac tend to be problematic: e.g. The Talos Principle doesn’t support integrated Intel graphic cards on macOS exactly due to driver incompatibilities.

I think if Apple doesn’t fix the drivers, Blizzard might just do the same and update the minimum requirements for Mac to exclude support for integrated Intel cards.

“Well, no Kayte - I love my Mac, and everything runs perfectly fine. I am pushing this machine in many ways (Graphic 3D design & Rendering etc) without any issues.”

This is the issue for me. I spend all day at work on a Mojave system without any complaints. Uptime is currently 47 days (on a Mac mini with an Intel GPU). I’m running Word, Chrome, Kaleidagraph, Endnote, BBedit, iTunes and a bunch of molecular modelling apps. I have a MacBook Air at home which is similarly rock solid.

Blizzard are washing their hands of this matter, rightly or wrongly (- wrongly in my opinion), and I don’t see this as a priority for Apple(/Intel) to patch because a) who cares about a bunch of nerds who can’t play WoW? and b) 10.14.6 is very, very stable. Why bother (or risk) patching it?

My point m8! Read the many posts in this threat more carefully. I AM using that setup and do have plenty of issues, MBP 15" Catalina and discrete Radeon. Second to that, the forums are full of posts of people with various setups NOT intel GPU’s or Catalina and still the same issues. This is what Blizzard wants us to believe!
Divide and conquer strategy…

Now we can debate whatever you want - fact remains that these issues ONLY occur when playing Blizzard related games (in this instance Wow). Other games or programs don’t have these issues.

Better discussed in their respected threads, are you perhaps a Blizzard rep in disguise here?

The whole reason we post these things and point to other threats is to share similar issues for the slim hope that some day someone in Blizzard will actually wake-up and start doing something for their customer base. (But that hope i fear is in vain)

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So after the change with the Particle Density being able to put to disabled the game is again playable but it ofc has it cost to it.

As people said in previous posts, some mechanics are just “invisible”, and you gotta almost “guess” whenever you can walk through / click on. One example is the fire wall in the stairs to the third boss inside Atal’Dazar, another example are the Turtle WQs where u gotta run in that glittering lines, they are 100% invisible.

On the crashing / stuttering part, maybe 1-2 times per day now the game can freeze for about the regular 20-30 seconds and the WoW screen turns black meanwhile. Happens on random locations. Had similar stuttering in previous patches BUT - those freezes only last 3-4 seconds.

So an improvement sure, but as this gigantic issue still ended being Blizzard part they must figure the rest out so we can return to normal game play.

I have that setup and exactly zero issues. That’s the point of discussing different issues in different threads: to make sure your complaint get the specific attention it needs, be it from Blizzard or other players.

If you have the issue and I don’t, there is something specific in your setup causing it. This is different from the Intel drivers issue which is a completely different setup causing the problem which from the point of view of Blizzard (right or wrong) doesn’t need further action until Apple/Intel fix the drivers.

I still suggest you to make a separate thread specific for your setup. Of course you can keep posting here if you wish, but my guess is that from Blizzard’s PoV this thread is about the Intel issues which are basically “done”, so your specific issue risk being lost in the bandwagon and never getting the attention it needs.

I had been having few problems on my Mac, until I went Int AD yesterday, then had exactly these issues. Very annoying.

for me it is playable by turning off particle density - however it is a gamble with some game mechanics as you literally cant see them…

i play with particle density because the game is very ugly without particle density… So, after 3 hours gaming my macbook shuts down completly… 3 hours gaming and 4x freezing in mythic… its still unplayable… lol

Such a disappointment.

This is to be expected, unfortunately. Blizzard’s fix (i.e. disabling particles) is simply a workaround. If the fix has to come via a macOS update be prepared to wait for a very long time.

i am thinking about Shadowlands… if i can play or not… lol

this is reply from blizzard to my post in technical support. stomer Support

20m

I hate to be the harbinger of bad news, but if a computer fully shuts down while playing that cannot be caused by the game on its own - issues of that scale are almost always based on serious conflicts in either hardware or operating system.

Since you mentioned this happening on a MacBook you will want to reach out to Apple support, and have the cooling and power supply components of the laptop checked out - they’d be the usual suspects in such cases, and need expert handling.

when i am playng my pc shuts completly down and they say it is my problem ?:smiley:

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