The response is 100% correct: from a technical point of view an user application is never able to crash the operating system. If it happens there is either bug in the operating system or an underlying hardware problem causing the operating system to fail.
How about if a bug in an application exacerbates an underlying hardware problem? (i.e an error due to bad application code pegging CPU usage which leads to overheating and shutdown?).
And Blizzard, any response from Intel (and/or Apple) yet? Have they at least acknowledged the issue? Or crickets?
If the hardware cannot withstand high load itâs still ultimately an hardware problem, be the high load caused by a buggy application, a badly optimized one or simply a very demanding one.
That would be very interesting to know. It would also be interesting to know how Mac users should better report the issue to Apple, e.g. which kind of information they can provide so that Apple can efficiently track the issue and associate it to Blizzardâs report.
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Dude, I cant believe you are still supporting them this way⊠I am seriously thinking you are related to them, as their answers simply are bull.
Pointing our direction, or apples direction is such crap. I own a software company myself and DTAP is there for a very good reason. I simply refuse to believe it was tested well before it was released. No way these issues of this magnitude could exist with proper testing.
I will post a ticket response from them as well i got today, totally done with this crap it has become. no support, no solid answers, no compensation, nothing.
Ticket response from Game master Cruzzidax
I have investigated this for you, and I am sorry but we can not offer a refund due to you playing on it too much.
Rolled my eyes on that one⊠played to much, for real, i cant play sh*t! (But some solo content if I am lucky and even that sucks)
6 posts
120 Human Paladin16520
As iâve said before - There are NO problems what so ever when playing the PTR version of the game, and considering that the PTR has the exact same options of game play (not counting raids), then I donât see why it can be a localized hardware issue. So please move your focus on solving this matter NOW, so that you can try and salvage what little respect you have from your paying customers.
Sorry to be rude, but Iâm not interested in whatever you believe I am doing or why: ultimately either you have actual arguments or you donât and all other considerations are just noise.
If you claim that Blizzardâs statement is âbullâ, please explain how it should be possible for an user application to crash the operating system without an underlying hardware issue or a bug in the operating system itself or its drivers.
Since you âown a software companyâ you hopefully know very well that the answer is âit cannotâ. Feel free to ask one of your software engineers if you donât believe me though.
So, while I understand the frustration, letâs give credit where credit is due: Blizzard should definitely improve their QA which has been disgraceful since a good while now, but in this particular case the crappy Intel graphics drivers on Mac are the root cause, just like they are the root cause of issues in other games I mentioned above who simply refuse to support them to spare themselves the headache.
So I hope Blizzard is big enough to be able to put pressure on Apple to actually fix the crappy drivers, since if they donât itâs only a matter of time until something will explode again even if Blizzard finds some workaround now.
The alternative I guess is that Blizzard will just gives the whole issue the middle finger like the other game developers I mentioned above did and will remove Intel-only Macs from their supported hardware configurations.
Any news when you will fix the stuttering??? Itâs getting really annoying and cancerous nowâŠ
just out of curiousity - but why are you using my comment in this situation ? - other than it being a relatively obvious fix in my world 
Any update on when we are able to turn the particle density?
Also, did anyone tried to turn it on and check if its playable with it?
Since you are reflecting the situation well. PTR â No Issues where live has issues.
Albeit rolling back isnât always an option as they prove.
Since it is apparently hard for you to read, one more time: I am not using Intel but AMD, and the game doesnât crash the latency and freezes however causes the game to become almost unplayable. And this is why their answers are bull. Even with all graphic settings set to low, partial density to disabled, it is unplayable as soon as I want to do Visions, Raids or basically all larger population content other then solo activities.
I know how to fix that manâŠ!!
Just buy the 40K Euro Mac Pro and u ll be able to play on ultra setting without any issueâŠ!! 
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Should be an easy fix is all I am saying - they got a well working system for the PTR with the exact same options available, so copy the damn files to the live servers and issues should all be resolved is all i am saying.
The answer given into this threat was about the issue with Intel graphic cards. If you have an AMD discrete card, that answer is irrelevant to your case.
This is the reason why I suggested to make a separate thread: your problem needs to be addressed differently and is likely much more specific to something in your own machine or configuration given that other users have the same graphic card and zero issues.
But this is nothing new: feel free to keep posting here and letting your issue get lost in the much broader Intel one.
Just checked the US forum of this thread. So we had a blue reply yesterday. So what I got fromthe message he had, it came down to this:
Quote from US forum by the blue CS Drakuloth: âPlease be advised that we have done everything we can do to help work around at this time. Weâll let you know if a future build of Mac OS/Darwin fixes this, but beyond that there is little other insight we can provide as we in CS do not have direct insight into where driver bugfixes are for this problem.â
(Please let know if I understood the blue reply wrong!)
This is what I got from that reply:
Blizzard and their crew are not able to do anything further to fix this. The effect of having the Particle Density off make some areas, spells, raid / dungeon encounters very very hard, if not impossible to view / see.
OR!!! Did Drakuloth talk / meant the peoples NOT having this issue? Drakuloth said in a confused context (at least in my eyes) that he referred that reply to the people STILL having crashes despite turning the Particle Density off.
Who did he talk to? Who did he meant? Who was that reply directed at?
The âthisâ mentioned above is the specific issue with Intel graphic drivers on newer macOS versions. If you have an AMD graphic card or if you run High Sierra, itâs irrelevant.
What they mean is, that specific issue with Intel graphic cards will not be further addressed by them, since they believe their graphics engine is doing everything correctly and itâs the Intel driver which is misbehaving. They offer the disabled particle density as workaround, but will do nothing else and expect Apple/Intel to fix the drivers.
So, if your problem falls into that specific configuration and goes away with disabled particle density, donât expect anything else from Blizzard and hope that Apple/Intel fix the drivers. Otherwise, you are experiencing a separate issue which needs to be investigated on its own terms.
@Mukuro
Okay thanks for clearing that out for me. So the best we can expect from Blizzard atm is a statement that they actually investigate / working with / passing the ball to Intel / Apple?
After reading here that using High Sierra might solve the issue I decided to experiment a bit. I use mid-2017 MBPro (14,1) with Intel Iris 640 integrated chip. I have wiped my Catalina installation and installed a clean copy of High Sierra, reinstalled WoW andâŠhad zero issues since then.
WoW works better (smoother) than it did for me using Catalina, I now have completely zero issues (particle density is set to High) with all my addons running well. Machine is running a bit cooler as well. Tested this in solo and group content.
I understand that it might now be the perfect solution for everybody.
I think itâs also possible to install and boot High Sierra from an external hard drive for those unwilling to forfeit their current macOS installation.
As many others have already said, this aint just a Mac issue.
Since 8.3, WoW just sucks the life out of my pc. Everything seems ok when I first login, then it gradually deteriorates to the point where the stuttering, short-term freezes and eventual app shutdown by Windows occurs.
This is EVERY time I play the game.
OK 8 gigs of RAM is not ideal, but when ONE app hogs 6.86 gigs and starts paging to HD there is most certainly a major issue.
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There is no hope , cause they donât actually care , and me as a costumer i m not having this ⊠cancel sub and this time i did something final , delete all my main chars and moving on âŠ( since 2008). The game is no fun anymore , there is a constant feeling of punishment of playing this game, endless grind, rng, etcâŠ
Have fun all and blizzard be certain that i aint buying any of your stuff no moreâŠ