Mailbox purge

I’m unable to transfer to another realm from Gehennas due to “Please clear the mail from this character’s mailbox”.

The issue is that I have no mail in any mailbox, on any character on Gehennas, at the moment. Yes, I’ve logged in very early this morning and checked.
The “Mail recovery” tool in support option shows that no sent, deleted or expired mail exists on this character.
Ticket created

I created a ticket, ID #86349414, yesterday, but haven’t got any reply to it yet (and probably won’t for at least a week).

I cannot spend 8-11 hours in queue only to play for 30 minutes before it’s time to log off. Some of us need to work and sleep.
Please assist as soon as possible.

Character name: Trokko

P.S.
I’ve sucessfully managed to transfer one of my other characters.

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There is also a troll that mails random items to people, avoiding them to migrate :clown_face:

Try disabling all addons - some of them hide mail … and some migth interfere with the mailing system making it think you have mail … just an idea

Thats some serious griefing lol

I should add that I’ve cleared deleted WTF-, Cache- and Interface- folders, while logged out of the game and restarted before trying to buy the character migration.

TLDR: No addons and cache is cleared but issue still remain.

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Sounds bad!

I have the same problem, but i play at firemaw, I reading at us forum and only resulution is clear mail by support unfortunely.

i cant reply to us forums i have same issue cant free transfer from gehennas name Acimassiz 78 Paladin

You can, look at my post. But I guess just complaining is easier that reading a thread.

Posting here WILL NOT HELP.

i did read and that forum us need an open 10 lvl char cant reply there i dont have char there yeah im just complaining cause they are right why the hell they dont care about eu forum and we need to go us and we cant reply and need an open char very good ofcourse they are right who are we you right good

A blue did start fixing it here on the EU forums but got stopped by their US boss.

It will take an hour, or you can just open a ticket and wait a week. Your choice of course, even though the step by step instructions are in the link.

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or, listen me out, cancel subscription and stop giving this indie company money. they dont deserve.

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You can. Make a US starter account (Retail only available), suffer through 10 levels Island expedition, log out and in again and post. I did for the RP realms. You can too.

Blizz’s How2: https://us.battle.net/support/en/article/7847

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