Hey all,
This issue is once again being investigated.
As always, please make sure that:
- You have attached your Twitch account, from the Battle.net website (and not the other way around). If you haven’t done so, you should have up to 7 days to do so after claiming a reward.
- You have claimed the Drop on Twitch’s side.
- You have waited 24 to 48 hours after claiming the Drop: it is not uncommon for Drops to be delivered after a day or two depending on the number of claims happening at the time.
You can post the following information if the issue persists:
- Check and confirm that your Twitch account is linked on your Battle.net account management page
- Check and confirm that you have claimed the Drop on Twitch
- Confirm that you have waited 48 hours
You can also find more information if you haven’t receive the Drop on Twitch (i.e. there’s nothing to claim in your inventory).
Finally, please note that Game masters cannot grant Twitch Drops via tickets. Our developers are however investigating the issue, and should be fixing broken claims / rewards on their end.