My Inactive Character's Race Changed By Itself

Hi there,

I’m thinking of starting to play WOW again after almost 8 years. I downloaded the game to check my characters and i realised that my Troll Restoration Druid is shown as Tauren in character selection screen.

I’ve opened a ticket about this problem and the customer support specialist told me to purchase a new race change. Why should i repurchase a new racial change to solve this problem?

I’ve already purchased a race change years ago to change my character from a Tauren to a Troll. Somehow the character reverted to a Tauren while it’s inactive in these years.

If someone will check my account records, character logs etc. they’ll see that i’ve already purchased that and changed my race years ago.

I’ve an open ticket right now and i also shared my old screenshots of the character as a Troll.

Check your purchase history in your account at the top right of this page. See if your payment failed.

Mate I don’t think you read it properly.

I purchased and used this race change more than 9 years ago.

Somehow, the race of my character changed back to the old one while I was not playing WOW in these years.

could it be that the race change you purchased years ago in some way got canceled? :sunglasses:

I’ve played with that racial change for a long time and Troll Druids still exists :grinning:

I’ve screenshots of mine, while playing with it.

Hi there Hiccups,

We’re not aware of any bugs or issues that would cause your character to change race on their own and if this was happening we’d likely see similar reports from other players.

As mentioned already you may want to go back and review your transaction history, and if you already made a ticket and Game Masters couldn’t find anything out of order, then indeed purchasing a race change would be the only way forward if you’re still not happy with your current race.

Unfortunately, your system does not show my transaction history that far back. I can only see my transactions of another game from last year. The same goes for my old tickets.

I know you’re not aware, so i’m trying to make you aware of it. Does such an event have to happen more than once for it to be true for you? This attitude of yours makes me look like a liar.

The game master will see the relevant race change order if he/she searches through my old transaction history.

It is not necessary to look at my transaction history also. If someone looks at the logs of the character, he/she can see which race it was and what happened to it.

In the past, the game masters of this game were much more solution-oriented. It is sad to see that the situation has come to this.

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i can see my transaction back from 2009 so you are kinda wrong on that :sunglasses:

Then, as you confirmed, there is a similar problem in my transaction history records. If I can only see my Diablo 4 order from last year on my latest transactions, which is linked to my 17 years old WOW account, then there is a problem here too.

and with “linked” you mean under the same battle.net account?

Yes. They’re all under the same account and i can only see my Diablo 4 purchase last year. Other than that, no transactions in this 17-year account history are visible.

have you tried login out and back in to refresh it?

Of course I did. both on the website and in the game itself.

It shouldn’t be too difficult for a game master to review the account’s past records.

I thought I would come back to the game after 8 years, but these events almost make me change my decision.

well then there is 2 possibilities:

1: the transactions history is wrong and you therefor have to open a ticket about it so GM can look into since they are going to look at your personal info which they dont share on forum.

2: you bought it on another battle.net account.

according to armory you havent a char above lvl 40 and you got a few archievements from 3 days ago and other than that the account havent got any achievements since 2011.

I already have a ticket opened and although I explained the situation, the game master suggested to purchase a new race change :slight_smile: I’ve never really thought about this. Stupid me!

I did not use any account other than my own, nor did I buy or sell an account from anyone.

The character in question was already level 110 when I quit the game (March 2017). As you also know; after the expansions that have been released since I left the game, the entire level system has changed over time. So the character i left with 110 level is now 32 level.

I did not buy a game time right now so i just logged with one of my under 20 level characters. I didn’t do anything to get an achievement :slight_smile: Just walked around at Undercity.

armory dosent show any achiements from 2017 at all and other than the ones from 3 days ago it only shows some from 2011.

This character is not as old as my Druid character that I mentioned. When you look at this mage character, it is normal that you cannot see many achievement records.

The druid character I’m talking about is currently not available in Armory because it has been inactive for so many years. Since I still haven’t purchased game time and logged in with the character, it stays like that right now.

that dosent matter since the achievements show up for the entire account.

I see. Then someone or something really messed up my account.

I hope someone who cares will check it and find the source of the problem.

the only thing you can do is to write everything in the ticket you have open and then wait for a reply since GM’s can do something about :sunglasses:
hope you get it solved :sunglasses: