I swapped my covenant from Venthyr to Kyrian. I chose the option to skip the introductory quests as I had already done them once. Problem is that I did not receive any Redeemed Souls so I cannot even get my operations going.
NOTE
If you have already completed the introductory quests once before changing your covenant there is an NPC you can talk to (Polemarch Adrestes for Kyrian) and choose to skip the quests, which should give you the Redeemed souls.
If you changed covenants before completing the introduction, it seems that only thing you can do for now is wait for a fix.
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Iām having the same issue after switching from Night Fae to Kyrian. None of the quests that give you Redeemed Souls are available.
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got the same problem. any news how to fix it ?
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Only thing I found googling around was a post on Reddit of others having the same problem.
Same issue here, went from NF -> Kyrian, progressed campaign and I now need to upgrade my covenant sanctum, which I canāt do as the currency (Redeemed Souls in my case) was never rewarded after doing the quests in the Maw.
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Same issue here. Canāt do anything. Pretty depressing to be locked out of Shadowlands on my main.
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Having the same issues and canāt seem to find a work around. I have made a ticket.
I really hope someone with any validity responds to this, because it is a major issue, especially for us who just main one toon
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My ticket has been in queue for 18 hours
hopefully iāll get an answer soon
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I suggest you also report it as a bug ingame.
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Have reported it. Has anyone actually been able to continue campaign after swapping covenant? Because my character is just stuck now
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Same issue here - I have raised a GM ticket to request assistance.
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I raised the ticket and got a response.
It was the auto-response, basically telling me Iām wrong and to check guides on WoWhead for an answer.
Iā¦replied 
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I just got standard reply as well.
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SAME issue⦠Night Fae to Kyrian
It seems to have been fixed. I just randomly gained 5 Redeemed souls. Ty blizzard!
How? Quest popup or what? I donāt have anything
If you didnāt get any, try going to your covenant quest giver, and choose the option to skip the introductory quests.