so i recently bought a new sim as my phone supports dual sim . so i went ahead removed the previous number and added new number .it said it sent the message to my new number but there was no sms . so i said to myself okay no problem .i will just add the previous one .but that one also says that sms sent but no sms received on my end .
the problem has not been rectified even after one week .
opened support ticket and it has been 4 days but no response from the team . i have also tried to use my mom dad and my brother who have their own sims and different phones .none of them seem to have gotten the sms .
Edit : day 14 , support ticket is sitting with no response from support team .neither any acknowledgement that they are looking into it .
already gone through all these articles. my 10 other friends have been facing this problem too .so its not just me .
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The issue is because you’ve purchased a new phone and/or new number, Blizzard and the system thinks this is a security risk on your account. Please make sure that you’ve added the the new number to your account and deleted the old number. Also, if your phone is a temp or burner phone, this may not work with Blizzard’s system as they are looking for players to add more secure cell numbers to their system. Also, If your phone is associated to an email (gmail) you will need to access the gmail account settings just to see if the security settings are set to high as to NOT allow for text messages. Even at one point if you replied with “stop” these message, you will have to reset the system as to allow for the text to follow through.
wrong info that dosent help at all
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That’s completely wrong.
A common cause for not receiving such texts is down to the network provider blocking them. I’ve experinced this myself on the Three network (UK) where Blizzard text’s would very often not get through as well as other companies authentication code messages.
If the network is blocking them there isn’t much you can do about it, contacting them won’t help. I ended up switching to a new network in the end.
Of course that doesn’t rule out it being a problem on Blizzards end and that they are just not sending them out.
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just report him for posting totally wrong and useless info and he have done this is several threads.
he is basicly just posting in every thread he can just to get a higher post count because he think he will be the next MVP.
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so it is indeed a problem .hopefully it gets sorted out as i am also facing this problem .i got this answer from gm yesterday .
"Thank you for reaching out to the Blizzard family.
Game Master Sisajobeto reporting for duty and ready to take a look at your query.
Firstly, I would like to thank you for your patience with waiting to hear back from us.
I understand that you are facing an issue adding your phone number to your account as you are not getting SMS codes. Rest assured that I have completely understood your issue and I will be working on a resolution that meets your expectations.
Since you tried the steps listed in the link you sent, and still the issue remains.
I can inform you that this is a known issue that we are already looking into it and we promise to provide a resolution as soon as possible.
I totally understand how frustrated it is to be waiting for a resolution, I will make sure this ticket is opened in case you wanted to let us know something regarding the issue, and also to make sure that we will be keeping our eyes on your account till the issue is resolved, Please accept our sincerest apologies for the inconvenience you’ve been through and all of this hassle, I completely understand your situation from a gamer to another.
Feel free to reach us whenever you need assistance.
Always glad to help 
I hope you have a good day,
GM Sisajobeto"
im facing same issue . hope it gets sorted soon
Please do not bump old threads.