this morning i did the night fae quest return lost souls. i did not hand it in. i then changed to venthyr and i am unable to hand in the night fae quest or even abandon it.
as i went through the venthyr quests i got the same quest return lost souls. how ever it gains no credit when i find a lost soul and now locked and unable to progress any further.
is there any chance you can just force remove the night fae version of return lost souls. so i can carry on with venthyr renown and not be locked out.
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i have the same problem, with a different lead up
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Same issue, however from Venthyr to Night Fae in my case as reported here: Stuck on Renown 4 after Covenant Switch earlier today.
I didnât notice this was the same issue as mine before making a separate thread (there were many issues with this quest not appearing last week and forums are swamped with them), so Iâll just keep to yours from now on, but this is clearly something that needs to be looked into urgently as itâs preventing multiple people from progressing their campaign.
I got a responsive from a GM, i asked him to remove it from my quest journal but they couldnt do it this was their answer:
Great question there and thanks for the ticket. Iâm bummed to hear about the other Lost Souls quest⊠Even more so because this is one of those quests that not even a Game Master can remove!
Fortunately, we are aware of this and are working on a solution. There is currently no workaround.
Note: this is caused by having the quest for the old covenant completed, but not handed in. If the quest is not completed, it will abandon properly. If swpaping covenants, make sure these sort of quests are turned in before moving, or not completed, at least until changes can be made.
Tbh if they donât fix this before wednesday i really donât know what to do it feels like my character is just ripped nowâŠ
same! At least Zuljerath got a decent response. Mine didnt help! Glad to hear they are aware of the bug
I feel exactly the same.
Iâve put so much time into this character over the years, 1239 days 23 hours to be precise and I actually feel so lost and hopeless in this game right now due to a simple quest bug and a once great Customer Service experience turned into a nightmare.
Is it maybe one that GMâs can flag as complete rather than looking to abandon the broken one or do GMâs not have any power to solve any in game issue these days?
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The power a normal GM to âcompleteâ quests for players was removed a couple of expansions ago, when a GM crashed an entire server doing so.
Now its restricted to senior GMâs and developers, or at least thats what I am told.
Hey folks,
We have an article up for this quest and Replenish the Reservoir which are very similar issues right now. Dev team are already working on it. Hotfix hopefully soon.
https://support.blizzard.com/article/000279268
Will it be resolved before Wednesday and if not will it be compesated or should i just start making a new druid since this is just ripped?
Ye⊠Iâm wondering if I should keep playing or uninstall the game. I mean I pay for this and if the issue wonât be resolved by reset and I wonât be able to complete this quest I really donât feel like paying more.
So 5 days, no fix and still no response in game to tickets. Great!
This issues has been occurring since the start of the week, no doubt others are falling into this trap which Blizzard are aware of and seem to be leaving in place until, what? Maintenance this week?
I am actually going out of my mind here. I am so stressed out and frustrated about this issue that itâs affecting my ability to sleep or think about anything else! Iâm constantly checking forums, logging into the game praying I have a response and I can get on with playing and be able to catch up before raiding starts next week.
Thanks for letting us know youâre at least aware of the issue, however itâs now time to tell us what is being done about it and when we can expect this to be resolved.
I donât believe anything is being done about this until maintenance as we surely would have seen a fix before now considering there were hotfixes applies last week for very similar issues with souls being unobtainable by people switching covenants and theyâve known about this for some time now.
We are unable to gain our redeemed souls! Our campaigns have ground to a halt for a WEEK! I donât see how this can be any less important than the people encountering issues on week 1.
Please direct your efforts towards paying customers unable to play the game, because reading about some dude getting a direct ticket response after 4 hours, being able to log in and play without an active subscription just infuriates me even more.
Just to note my ticket response time after having a ticket open for 4 days is now 12 days 8 hours. It started on 11 days.
Yeah it is ridiculous Since we are now jsut going to be behind on Renown and Those redeemed souls there is no way we can catch up now, i hope they will compesate for it but knowing blizzard that wonât happen anyway ;/
Guys! Itâs Fixed!!!
At least for me. I did my habitual 30min quest glance and noticed the completed version was gone from my tracker, gone from my log also and the hand in was no longer showing in my old sanctum. I rushed to the Maw and was able to collect the 5 souls and able to hand in the quest with my new covenant gaining renown 5 and my 5 souls allowing me to progress my campaign.
I canât report past this atm, The Jailer is not a happy boy with me today, so might have to wait until tomorrow to carry on as I believe the next part involves the Maw.
Strange thing is, I got a ticket response at the same time saying there was no ETA on a fix. Fantastic communication and again another automated response when I had actually opened another ticket with the view of looking for a refund if this issue persisted.
Good luck folks. I hope you all manage to get this completed in time.