Radiant Echo disappeared. Dear support, please help me

A few weeks ago I collected 36 rediant echoes to get an achievement for bosses (in hard mode, where you need to spend 5 echoes to enter the event).

I went to the event 3 times and everything was fine, but on the 4th I was immediately kicked out of it and there was not a single echo left in the inventory. I spent only 15 and 21 just disappeared.

I wrote to support, but they told me to write a bug report. I was very upset and hoped that it was just one bug and it would not happen again, but today i had 10 echoes and I tried to do it again. I entered the event, spent 5 echoes, everything was fine, but when I left, the 5 remaining echoes disappeared from the bag again.

Has anyone else had this happen?

Dear support, if possible, please check and return my echoes to me. I spent a lot of time farming them and I don’t understand what’s going on…

Honestly never heard such a thing.

Just a question: when you enter to the event, you click to enter, or clickclickclick to enter?

I found a similar topic, but in the fall. This should have been fixed, but the bug probably still remains.
I only clicked it once.
all my friends also said that this did not happen to them :woman_shrugging:
maybe something wrong with my character idk