Random lag, followed by disconnects

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1

Hello there,

I’ve been having issues with DCs and lag in both TBC and retail. I’ve returned to the game 2 days or so ago, so the install is fresh, and DCs occur without any addons too. Played a lot of WoW until 2017 or so, same connection, same ISP, not a single issue in the past. The game runs great at about 40 latency, but maybe 2 times/hr it lags (can’t cast) and then DC.

I’ve ran WinMTR. I see some issues along the connection path, if I am not mistaken? Please let me know what else I can do. Router is reset, no website/game has any issues, this is a optical fiber 1Gbps FTTH connection, rock solid.

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| WinMTR statistics |

Host - % Sent Recv Best Avrg Wrst Last
router.asus.com - 0 1172 1172 0 0 8 0
StamAcasa.rdsnet.ro - 0 1171 1171 0 1 14 1
TotulVaFiBine.rdsnet.ro - 0 1171 1171 0 2 44 1
10.220.187.236 - 0 1172 1172 42 45 92 43
80.249.208.83 - 0 1172 1172 30 35 112 52
ae1-br01-eqam1.as57976.net - 2 1068 1048 30 127 4467 45
137.221.65.75 - 2 1059 1040 30 151 4099 32
137.221.78.49 - 0 1171 1171 30 31 67 31
137.221.66.43 - 0 1172 1172 43 44 52 44
185.60.112.157 - 0 1171 1171 30 31 46 34
________________________________________________ ______ ______ ______ ______ ______ ______

|------------------------------------------------------------------------------------------|
| WinMTR statistics |

Host - % Sent Recv Best Avrg Wrst Last
router.asus.com - 0 667 667 0 0 2 0
StamAcasa.rdsnet.ro - 0 667 667 0 1 11 1
TotulVaFiBine.rdsnet.ro - 0 666 666 1 2 46 1
10.220.187.246 - 0 667 667 43 45 103 46
195.66.226.234 - 0 667 667 44 48 112 44
ae1-br01-eqld5.as57976.net - 3 602 587 33 82 4399 96
No response from host - 100 135 0 0 0 0 0
137.221.65.77 - 6 541 513 45 155 3595 46
et-0-0-31-pe02-eqam1.as57976.net - 0 667 667 48 48 83 49
185.60.112.158 - 0 667 667 47 48 55 49
________________________________________________ ______ ______ ______ ______ ______ ______

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| WinMTR statistics |

Host - % Sent Recv Best Avrg Wrst Last
router.asus.com - 0 2383 2383 0 0 14 0
StamAcasa.rdsnet.ro - 0 2383 2383 0 1 15 1
TotulVaFiBine.rdsnet.ro - 0 2383 2383 0 2 42 2
10.220.187.227 - 0 2383 2383 21 24 101 25
pr01.eqfr5.blizzardonline.net - 0 2383 2383 31 36 129 34
137.221.80.35 - 0 2384 2384 35 38 140 36
et-0-0-2-br01-eqpa4.as57976.net - 2 2213 2179 41 100 4399 81
et-0-0-0-pe03-eqpa4.as57976.net - 0 2384 2384 35 36 72 36
185.60.114.159 - 0 2383 2383 35 36 46 36
________________________________________________ ______ ______ ______ ______ ______ ______
2

Hello and welcome back to the game Retvrn!

The WinMTR results are actually looking perfectly fine. I’m assuming you may have had some concerns about the as57976.net node, but that one happens to be a firewall that delays/throttles specific type of data packets (among them those used for such tests, as the same packets are also used for DDoS/flood-style attacks). Gaming data traffic passes unhindered there, so whatever is going wrong with the connection unfortunately did not leave any traces in the captured log results.

It’d be worth a try to use a VPN, and see if the disconnections still occur. If they do not, that’d be rather strong evidence towards a routing/stability problem somewhere along your “regular” connection path, and your ISP would likely be able to help with this. :slight_smile:

1 Like
3

You might be correct.
Tried with a VPN and also remembered I have a second ISP that came free with the TV cable, so I gave both a shot, and the game seems stable.
Meanwhile on my main connection without the VPN, it DCs. Tried connecting both wirelessly and wired to the router and it still DCs, but it’s random and somewhat rare, so unsure if it’s a coincidence.
Will contact the ISP later today. Very weird, peculiar stuff, never had issues like this before, and WoW on this ISP was 100% stable for me, minus the rare occurrences of server issues and so on. Wonder what’s going on and what changed in these 4-5 years.
I’ll return with another reply if I fix it or the ISP has something to say. This is the largest ISP in my country and I assume a very large proportion of the people from here connect through it, might be of help to somebody else too.
It’s also worth noting that even on the main connection it’s basically running at below 40ms, can be stable for 2 hrs, and then it just lags out of nowhere/DCs. If I Alt-F4 during the lag and restart the game, all is fine yet again. I assume some node on the path to Blizz servers is just not functioning well for me.