Ruby Life Pools is bugged

After you defeat the first boss, the red drakes don’t show up to take you to the top level. We pay monthly to play this game on top of paying for the game itself, yet every patch now launches with a major bug. I just logged in and the first thing I try in the game is bugged. Now, we had to quit the dungeon which gave us the deserter buff so we can’t join another one for 30 minutes. That isn’t fair. It’s 30 minutes wasted. We couldn’t even join another dungeon as a party because the game doesn’t let us.