Startup crash with PTR Client - macOS

macOS version - 15.1.1 (24B91)
M3 Pro
Classic PTR version - 4.4.2.58723

  1. Opening game
  2. Photosensitivity info opens
  3. Game crash
  4. Battle.net client updates PTR without downloading and installing any content

Error code - DB307EDA-7609-4EEF-AF13-6010334063B6

2 Likes

same here… M4 Pro

Error Code - A8F28498-70F1-42D3-9713-FF7374D9935D

Same here…

Mac m1 code DE19D231-ECD6-4FF5-8B72-F73B97F86F05

i found a fix:

  • i did copy a fresh config.wtf from a windows ptr client folder into my wtf ordner

its working flawless now.

1 Like

from a fresh ptr install?

yes, fresh ptr install, 1 time started and closed

worked, thanks a lot! for all doing the same, don’t copy your files from org. data for interface stuff, it will break again!

Can you please share the file. I don’t have a windows machine available.

1 Like

You can uninstall PTR build and re-install it again. If that doesn’t work, then click gear icon on next to play button and chooose “Scan and repair”, that should scan the PTR client files and download original files.

Worked like magic. My ptr folder was missing the WTF folder, so I had to add it, but other than that, as soon as I added the config.wtf shared by guildie, it worked fine.

Having the same issue, and ofc I have uninstalled, repaired etc it still doesn’t work and I don’t have access to a windows PTR wtf file