You also met the mysterious multi box druid? 
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Use the /who g-guildName command format to see all chars online for a guild.
For checking a specfic char, such as a guild applicant or even low level chars below lvl 10, use the /who x-playerName command format, it works!
This avoids the /who bugs of getting half-of-the-guild-only results or often getting “0 players total” results!
See the detailed posts I made on the US Bugs Report forum:
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