Stuck in loading screens

Tracing route to 185.60.112.157 over a maximum of 30 hops

  1    <1 ms    <1 ms    <1 ms  192.168.10.1
  2     2 ms     1 ms     1 ms  8.79-160-116.customer.lyse.net [79.160.116.8]
  3     1 ms     1 ms     1 ms  219.213-167-114.customer.lyse.net [213.167.114.219]
  4     1 ms     1 ms     1 ms  oso-b1-link.ip.twelve99.net [213.248.77.48]
  5     *       13 ms     *     hbg-bb3-link.ip.twelve99.net [62.115.112.84]
  6    19 ms    19 ms    19 ms  adm-bb1-link.ip.twelve99.net [80.91.252.42]
  7    19 ms    19 ms    19 ms  adm-b10-link.ip.twelve99.net [62.115.120.227]
  8    19 ms    20 ms    20 ms  blizzard-ic-348623.ip.twelve99-cust.net [62.115.178.203]
  9   117 ms   219 ms   219 ms  ae1-br02-eqam1.as57976.net [137.221.78.35]
 10    19 ms    19 ms    19 ms  et-0-0-5-br01-eqam3.blizzardonline.net [137.221.65.159]
 11    19 ms    19 ms    20 ms  137.221.78.53
 12    19 ms    19 ms    19 ms  137.221.66.47
 13    19 ms    19 ms    20 ms  185.60.112.157

Trace complete.

Tracing route to 185.60.112.157 over a maximum of 30 hops
1 <1 ms <1 ms <1 ms 192.168.1.1
2 2 ms 2 ms 1 ms 3-16-191-90.dyn.estpak. ee [90.191.16.3]
3 13 ms 23 ms 2 ms kjj-bb3-ae-2-0.ee.estpak. ee [194.126.123.0]
4 17 ms 18 ms 18 ms 62.115.179.208
5 31 ms 39 ms 30 ms hbg-bb3-link.ip.twelve99. net [62.115.112.58]
6 41 ms 38 ms 38 ms adm-bb1-link.ip.twelve99. net [80.91.252.42]
7 38 ms 38 ms 38 ms adm-b10-link.ip.twelve99. net [62.115.120.227]
8 39 ms 38 ms 91 ms blizzard-ic-348623.ip.twelve99-cust. net [62.115.178.203]
9 38 ms 38 ms 38 ms ae1-br01-eqam1.as57976. net [137.221.78.33]
10 * * * Request timed out.
11 37 ms 39 ms 38 ms bond0-vs01-eqam1.as57976. net [137.221.78.57]
12 38 ms 37 ms 38 ms 137.221.66.43
13 38 ms 37 ms 38 ms 185.60.112.157
Trace complete.

Says that I can’t post links so I added space at the end of each address. Idk how others posted.

I got altibox Norway too… Please fix!

Its easy to assume that its solely on blizzards end, given that it started right after the patch. But a friend and I (both altibox) have also been getting weird latency while playing PUBG. We wont be disconnected, but will in many of the rounds have 200 ping, and in other rounds have 30-50. Seemingly random, as if a coin is tossed at the start of every round. Our other norwegian friends who dont have altibox have no problems in PUBG.

It’s not just altibox, alot of replies on this thread with Norwegians on othere ISP’s.

1 Like

Still no improvements. Horrible.

Tracing route to 185.60.112.157 over a maximum of 30 hops

1 1 ms 1 ms 1 ms 192.168.0.1
2 16 ms 13 ms 12 ms 100.67.64.1
3 12 ms 9 ms 9 ms 100.71.50.10
4 16 ms 16 ms 15 ms 0x3ec61601.aal.customer.dk.telia.net [62.198.22.1]
5 * * * Request timed out.
6 16 ms 15 ms 16 ms kbn-b4-link.ip.twelve99.net [213.248.66.145]
7 * * * Request timed out.
8 * 22 ms * hbg-bb3-link.ip.twelve99.net [62.115.134.77]
9 27 ms 29 ms 28 ms adm-bb1-link.ip.twelve99.net [80.91.252.42]
10 31 ms 28 ms 27 ms adm-b10-link.ip.twelve99.net [62.115.120.227]
11 28 ms 29 ms 27 ms blizzard-ic-348623.ip.twelve99-cust.net [62.115.178.203]
12 28 ms 29 ms 28 ms ae1-br01-eqam1.as57976.net [137.221.78.33]
13 * * * Request timed out.
14 28 ms 27 ms 29 ms et-0-0-31-pe02-eqam1.as57976.net [137.221.78.69]
15 30 ms 28 ms 28 ms 137.221.66.47
16 29 ms 28 ms 30 ms 185.60.112.157

Trace complete.

Tracing route to 185.60.112.157 over a maximum of 30 hops

1 <1 ms <1 ms <1 ms router [192.168.10.1]
2 1 ms 1 ms 1 ms 184.79-160-116.customer.lyse. net [79.160.116.184]
3 2 ms 2 ms 2 ms 15.213-167-114.customer.lyse. net [213.167.114.15]
4 14 ms 13 ms 13 ms ae71.edge7.London1.Level3. net [217.163.134.165]
5 26 ms 23 ms 20 ms ae2.3204.edge7.Amsterdam1.level3. net [4.69.162.181]
6 20 ms 20 ms 20 ms BLIZZARD-EN.edge7.Amsterdam1.Level3. net [212.72.41.90]
7 23 ms 23 ms 23 ms 137.221.78.27
8 30 ms 101 ms 218 ms 137.221.65.75
9 24 ms 23 ms 23 ms 137.221.78.51
10 23 ms 23 ms 23 ms 185.60.112.157

Trace complete.

Tracing route to 185.60.112.158 over a maximum of 30 hops

1 <1 ms <1 ms <1 ms router [192.168.10.1]
2 1 ms 1 ms 1 ms 184.79-160-116.customer.lyse. net [79.160.116.184]
3 2 ms 1 ms 1 ms 15.213-167-114.customer.lyse. net [213.167.114.15]
4 15 ms 24 ms 18 ms ae71.edge7.London1.Level3. net [217.163.134.165]
5 20 ms 20 ms 20 ms ae2.3204.edge7.Amsterdam1.level3. net [4.69.162.181]
6 20 ms 20 ms 20 ms BLIZZARD-EN.edge7.Amsterdam1.Level3. net [212.72.41.90]
7 38 ms 219 ms 219 ms 137.221.78.29
8 24 ms 24 ms 24 ms et-0-0-5-br01-eqam3.blizzardonline. net [137.221.65.159]
9 24 ms 23 ms 23 ms 137.221.78.51
10 23 ms 23 ms 23 ms 137.221.66.45
11 23 ms 23 ms 23 ms 185.60.112.158

Trace complete.

Tracing route to 185.60.114.159 over a maximum of 30 hops

1 <1 ms <1 ms <1 ms router [192.168.10.1]
2 1 ms 1 ms 1 ms 184.79-160-116.customer.lyse. net [79.160.116.184]
3 2 ms 2 ms 2 ms 15.213-167-114.customer.lyse. net [213.167.114.15]
4 * 13 ms 15 ms ae71.edge7.London1.Level3. net [217.163.134.165]
5 20 ms 20 ms 20 ms ae2.3204.edge7.Amsterdam1.level3. net [4.69.162.181]
6 20 ms 20 ms 20 ms BLIZZARD-EN.edge7.Amsterdam1.Level3. net [212.72.41.90]
7 267 ms 220 ms 219 ms 137.221.78.29
8 25 ms 25 ms 25 ms et-0-0-3-br02-eqpa4.as57976. net [137.221.65.92]
9 24 ms 24 ms 25 ms et-0-0-1-pe04-eqpa4.as57976. net [137.221.77.53]
10 25 ms 25 ms 25 ms 137.221.66.39
11 25 ms 25 ms 25 ms 185.60.114.159

Trace complete.

Still having issues

**Tracing route to 185.60.112.158 over a maximum of 30 hops**

  1    <1 ms    <1 ms    <1 ms  192.168.1.1
  2     2 ms     1 ms     1 ms  224.79-160-116.customer.lyse.net [79.160.116.224]
  3     4 ms     2 ms     2 ms  15.213-167-114.customer.lyse.net [213.167.114.15]
  4    14 ms    14 ms    14 ms  ae71.edge7.London1.Level3.net [217.163.134.165]
  5     *       29 ms    22 ms  ae2.3204.edge7.Amsterdam1.level3.net [4.69.162.181]
  6    38 ms    21 ms    22 ms  BLIZZARD-EN.edge7.Amsterdam1.Level3.net [212.72.41.90]
  7  2468 ms  3046 ms  2418 ms  137.221.78.29
  8     *        *        *     Request timed out.
  9    24 ms    24 ms    29 ms  137.221.78.47
 10    24 ms    27 ms    24 ms  137.221.66.41
 11    28 ms    24 ms    23 ms  185.60.112.158

Trace complete.

**Tracing route to 185.60.112.157 over a maximum of 30 hops**

  1     4 ms    <1 ms    <1 ms  192.168.1.1
  2     1 ms     2 ms     1 ms  224.79-160-116.customer.lyse.net [79.160.116.224]
  3     2 ms     7 ms     2 ms  15.213-167-114.customer.lyse.net [213.167.114.15]
  4    20 ms    23 ms    16 ms  ae71.edge7.London1.Level3.net [217.163.134.165]
  5    27 ms    20 ms    20 ms  ae2.3204.edge7.Amsterdam1.level3.net [4.69.162.181]
  6    21 ms    21 ms    22 ms  BLIZZARD-EN.edge7.Amsterdam1.Level3.net [212.72.41.90]
  7   226 ms   210 ms   219 ms  137.221.78.29
  8  3473 ms  3155 ms  2818 ms  et-0-0-5-br01-eqam3.blizzardonline.net [137.221.65.159]
  9    23 ms    25 ms    23 ms  137.221.78.47
 10    24 ms    24 ms    26 ms  185.60.112.157

Trace complete.
**Tracing route to 185.60.114.159 over a maximum of 30 hops**

  1     1 ms    <1 ms    <1 ms  192.168.1.1
  2     2 ms     1 ms     4 ms  224.79-160-116.customer.lyse.net [79.160.116.224]
  3     2 ms     2 ms     2 ms  15.213-167-114.customer.lyse.net [213.167.114.15]
  4    25 ms    22 ms    14 ms  ae71.edge7.London1.Level3.net [217.163.134.165]
  5    20 ms    20 ms    29 ms  ae2.3204.edge7.Amsterdam1.level3.net [4.69.162.181]
  6    67 ms    21 ms    21 ms  BLIZZARD-EN.edge7.Amsterdam1.Level3.net [212.72.41.90]
  7   188 ms   218 ms   219 ms  137.221.78.29
  8    25 ms    37 ms    26 ms  et-0-0-3-br02-eqpa4.as57976.net [137.221.65.92]
  9    36 ms    30 ms    25 ms  et-0-0-1-pe01-eqpa4.as57976.net [137.221.77.79]
 10    25 ms    26 ms    26 ms  185.60.114.159

Trace complete.

Throwing in my own testing. VPN works perfect. But without its still an issue.
Here’s my result.

Tracing route to 185.60.112.157 over a maximum of 30 hops

1 <1 ms <1 ms <1 ms 192.168.0.1
2 2 ms 1 ms 1 ms cm-84.210.144.23.get.no [84.210.144.23]
3 * * * Request timed out.
4 3 ms 2 ms 2 ms 213.236.142.77
5 2 ms 2 ms 2 ms 213.236.142.76
6 3 ms 3 ms 2 ms oso-b2-link.ip.twelve99.net [62.115.175.162]
7 3 ms 2 ms 2 ms oso-b1-link.ip.twelve99.net [62.115.116.90]
8 * * 15 ms hbg-bb3-link.ip.twelve99.net [62.115.112.84]
9 22 ms 21 ms 21 ms adm-bb1-link.ip.twelve99.net [80.91.252.42]
10 21 ms 21 ms 21 ms adm-b10-link.ip.twelve99.net [62.115.120.227]
11 43 ms 21 ms 21 ms blizzard-ic-348623.ip.twelve99-cust.net [62.115.178.203]
12 21 ms 21 ms 21 ms ae1-br01-eqam1.as57976.net [137.221.78.33]
13 129 ms 99 ms 119 ms 137.221.65.75
14 21 ms 20 ms 37 ms 137.221.78.53
15 21 ms 21 ms 21 ms 137.221.66.47
16 22 ms 21 ms 21 ms 185.60.112.157

Tracing route to 185.60.112.158 over a maximum of 30 hops

1 <1 ms <1 ms <1 ms 192.168.0.1
2 1 ms 1 ms 1 ms cm-84.210.144.23.get.no [84.210.144.23]
3 * * * Request timed out.
4 3 ms 4 ms 2 ms 213.236.142.77
5 3 ms 3 ms 2 ms 213.236.142.76
6 3 ms 2 ms 3 ms oso-b2-link.ip.twelve99.net [62.115.175.162]
7 3 ms 3 ms 2 ms oso-b1-link.ip.twelve99.net [62.115.116.90]
8 14 ms 14 ms 15 ms hbg-bb3-link.ip.twelve99.net [62.115.112.84]
9 21 ms 22 ms 21 ms adm-bb1-link.ip.twelve99.net [80.91.252.42]
10 21 ms 21 ms 21 ms adm-b10-link.ip.twelve99.net [62.115.120.227]
11 22 ms 21 ms 21 ms blizzard-ic-348623.ip.twelve99-cust.net [62.115.178.203]
12 31 ms 37 ms 39 ms ae1-br01-eqam1.as57976.net [137.221.78.33]
13 21 ms 21 ms 21 ms 137.221.65.75
14 21 ms 21 ms 21 ms 137.221.78.51
15 21 ms 21 ms 21 ms 137.221.66.45
16 22 ms 22 ms 21 ms 185.60.112.158

The first two are fine, the last one though.

Tracing route to 185.60.112.159 over a maximum of 30 hops

1 <1 ms <1 ms <1 ms 192.168.0.1
2 2 ms 1 ms 1 ms cm-84.210.144.23.get.no [84.210.144.23]
3 * * * Request timed out.
4 2 ms 2 ms 2 ms 213.236.142.77
5 2 ms 2 ms 2 ms 213.236.142.76
6 3 ms 2 ms 2 ms oso-b2-link.ip.twelve99.net [62.115.175.162]
7 2 ms 2 ms 2 ms oso-b1-link.ip.twelve99.net [62.115.116.90]
8 * * 15 ms hbg-bb3-link.ip.twelve99.net [62.115.112.84]
9 21 ms 21 ms 21 ms adm-bb1-link.ip.twelve99.net [80.91.252.42]
10 21 ms 21 ms 66 ms adm-b10-link.ip.twelve99.net [62.115.120.227]
11 21 ms 21 ms 21 ms blizzard-ic-348623.ip.twelve99-cust.net [62.115.178.203]
12 520 ms 440 ms 217 ms ae1-br02-eqam1.as57976.net [137.221.78.35]
13 404 ms 439 ms 219 ms 137.221.65.77
14 20 ms 21 ms 21 ms bond0-vs01-eqam1.as57976.net [137.221.78.57]
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Looking over the data, the IP-adresses and the reponse.
Seems like the issue may be between

blizzard-ic-348623.ip.twelve99-cust.net [62.115.178.203]

And

12 520 ms 440 ms 217 ms ae1-br02-eqam1.as57976.net [137.221.78.35]

The one below works perfectly fine. The one above, not so much.

12 31 ms 37 ms 39 ms ae1-br01-eqam1.as57976.net [137.221.78.33]

Just wanted to point that out if it helps :slight_smile: :smile:

first gamma i do today and i get stuck on loading, still issues, also norway with altibox

First trace

Tracing route to 185.60.112.157 over a maximum of 30 hops

1 <1 ms <1 ms <1 ms home [192.168.10.1]
2 4 ms 4 ms 4 ms 156.79-160-116.customer.lyse.net [79.160.116.156]
3 4 ms 4 ms 4 ms 219.213-167-114.customer.lyse.net [213.167.114.219]
4 4 ms 4 ms 4 ms oso-b1-link.ip.twelve99.net [62.115.54.181]
5 16 ms * 16 ms hbg-bb3-link.ip.twelve99.net [62.115.112.84]
6 23 ms 23 ms 23 ms adm-bb1-link.ip.twelve99.net [80.91.252.42]
7 23 ms 22 ms 23 ms adm-b10-link.ip.twelve99.net [62.115.120.227]
8 23 ms 23 ms 23 ms blizzard-ic-348623.ip.twelve99-cust.net [62.115.178.203]
9 61 ms 58 ms 34 ms ae1-br01-eqam1.as57976.net [137.221.78.33]
10 * 2938 ms 2699 ms 137.221.65.75
11 34 ms 24 ms 23 ms 137.221.78.53
12 23 ms 23 ms 23 ms 137.221.66.47
13 23 ms 22 ms 25 ms 185.60.112.157

Trace complete.

2nd trace

Tracing route to 185.60.112.158 over a maximum of 30 hops

1 <1 ms <1 ms <1 ms home [192.168.10.1]
2 4 ms 4 ms 4 ms 156.79-160-116.customer.lyse.net [79.160.116.156]
3 4 ms 4 ms 5 ms 219.213-167-114.customer.lyse.net [213.167.114.219]
4 4 ms 4 ms 4 ms oso-b1-link.ip.twelve99.net [80.239.161.92]
5 16 ms 17 ms 16 ms hbg-bb3-link.ip.twelve99.net [62.115.112.84]
6 23 ms 23 ms 23 ms adm-bb1-link.ip.twelve99.net [80.91.252.42]
7 23 ms 22 ms 22 ms adm-b10-link.ip.twelve99.net [62.115.120.227]
8 23 ms 25 ms 23 ms blizzard-ic-348623.ip.twelve99-cust.net [62.115.178.203]
9 153 ms 219 ms 219 ms ae1-br02-eqam1.as57976.net [137.221.78.35]
10 23 ms 23 ms 23 ms 137.221.65.77
11 23 ms 23 ms 23 ms bond0-vs01-eqam1.as57976.net [137.221.78.57]
12 23 ms 23 ms 23 ms 185.60.112.158

Trace complete.

3rd trace

Tracing route to 185.60.114.159 over a maximum of 30 hops

1 <1 ms <1 ms <1 ms home [192.168.10.1]
2 4 ms 4 ms 4 ms 156.79-160-116.customer.lyse.net [79.160.116.156]
3 4 ms 4 ms 4 ms 219.213-167-114.customer.lyse.net [213.167.114.219]
4 4 ms 4 ms 4 ms oso-b1-link.ip.twelve99.net [62.115.186.110]
5 * 16 ms 16 ms hbg-bb3-link.ip.twelve99.net [62.115.112.84]
6 23 ms 23 ms * adm-bb1-link.ip.twelve99.net [80.91.252.42]
7 23 ms 22 ms 22 ms adm-b10-link.ip.twelve99.net [62.115.120.227]
8 23 ms 23 ms 23 ms blizzard-ic-348623.ip.twelve99-cust.net [62.115.178.203]
9 1166 ms 773 ms 326 ms ae1-br02-eqam1.as57976.net [137.221.78.35]
10 30 ms 31 ms 31 ms et-0-0-3-br02-eqpa4.as57976.net [137.221.65.92]
11 30 ms 30 ms 30 ms et-0-0-1-pe02-eqpa4.as57976.net [137.221.77.83]
12 31 ms 30 ms 30 ms 137.221.66.35
13 30 ms 30 ms 30 ms 185.60.114.159

Trace complete.

Something I’ve noticed is that every time I have to restart the game due to a frozen loading screen, my quest log is no longer tracking anything.

This better be fixed before tomorrow’s reset.

Regardless a week comped is the least we can expect.

Tracing route to 185.60.112.157 over a maximum of 30 hops

1 <1 ms <1 ms <1 ms RT-AX88U-D9B8 [192.168.50.1]
2 5 ms 5 ms 5 ms 190.79-160-116.customer.lyse.net [79.160.116.190]
3 5 ms 5 ms 5 ms 15.213-167-114.customer.lyse.net [213.167.114.15]
4 20 ms 17 ms 18 ms ae71.edge7.London1.Level3.net [217.163.134.165]
5 38 ms 44 ms 24 ms ae2.3204.edge7.Amsterdam1.level3.net [4.69.162.181]
6 24 ms 24 ms 24 ms BLIZZARD-EN.edge7.Amsterdam1.Level3.net [212.72.41.90]
7 * * * Request timed out.
8 * * * Request timed out.
9 27 ms 27 ms 27 ms 137.221.78.47
10 27 ms 27 ms 27 ms 185.60.112.157

Trace complete.

Tracing route to 185.60.112.158 over a maximum of 30 hops

1 <1 ms <1 ms <1 ms RT-AX88U-D9B8 [192.168.50.1]
2 5 ms 5 ms 5 ms 190.79-160-116.customer.lyse.net [79.160.116.190]
3 6 ms 6 ms 6 ms 15.213-167-114.customer.lyse.net [213.167.114.15]
4 18 ms 18 ms 17 ms ae71.edge7.London1.Level3.net [217.163.134.165]
5 33 ms 42 ms 34 ms ae2.3204.edge7.Amsterdam1.level3.net [4.69.162.181]
6 24 ms 24 ms 24 ms BLIZZARD-EN.edge7.Amsterdam1.Level3.net [212.72.41.90]
7 83 ms 218 ms 120 ms 137.221.78.27
8 * * * Request timed out.
9 27 ms 27 ms 27 ms et-0-0-31-pe01-eqam1.as57976.net [137.221.78.67]
10 28 ms 28 ms 28 ms 137.221.66.45
11 27 ms 27 ms 27 ms 185.60.112.158

Trace complete.

Tracing route to 185.60.112.159 over a maximum of 30 hops

1 <1 ms <1 ms <1 ms RT-AX88U-D9B8 [192.168.50.1]
2 5 ms 5 ms 5 ms 190.79-160-116.customer.lyse.net [79.160.116.190]
3 6 ms 6 ms 6 ms 15.213-167-114.customer.lyse.net [213.167.114.15]
4 18 ms 18 ms 17 ms ae71.edge7.London1.Level3.net [217.163.134.165]
5 25 ms 25 ms 25 ms ae2.3204.edge7.Amsterdam1.level3.net [4.69.162.181]
6 25 ms 25 ms 25 ms BLIZZARD-EN.edge7.Amsterdam1.Level3.net [212.72.41.90]
7 192 ms 219 ms 219 ms 137.221.78.27
8 * * * Request timed out.
9 28 ms 31 ms 28 ms bond0-vs01-eqam1.as57976.net [137.221.78.57]
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.

Any more updates on this? This issue is makeing the game unplayable. I just logged in and in the past 15 minutes I have gotten stuck in loading screens 5 times. I have sent the traceroute, and several more of us has sent tracerutes after you asked us to. Please give us some update on the status :slight_smile:

1 Like

I’ve been having issues all week but as of yesterday I’ve stopped having any so far

No more updates as of yet, crossing my fingers a fix is incoming

Went ok for two days then issues started again today. Sweden using Telia

Been a nightmare since last tuesday. Lost so many arena games because of loading screen get stuck… Several people in my raid got the same issue, mostly norwegians.

1 Like