I find it quite unprofessional how you have marked my support request as Resolved and just sent me some links to the forum. The ticket is not resolved at all, you have simply ignored it because you have so much to do? And I have no way to report it as not being unresolved, you just want me to fill out the survey?
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With what did you need help with, without including personal details?
Hello Thaindon,
If you believe that your issue was not resolved, you can simply reopen a new ticket. Please be aware that game masters cannot resolve every issue reported, and that the “Resolved” status simply means that your ticket received an answer.
No, there was no way to re-open the ticket. That’s partly the issue: No possibility to reopen.
Ticket number: EU86836088
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Indeed.
Where’s the “reopen ticket” option?
This is becoming kafkesque, isn’t managment interested in fixing problems in what they are selling?
Is an “automated response” acceptable when we need fixes like quests/items that didn’t give their due rewards?
If resubmitting our requests is the way to go, how many times do we have to do it until it’s taken seriously?
Just sad.
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It’s because many people make tickets either for stuff that GMs can’t fix, to report bugs which isn’t done by ticket or for something they could do themselves. That’s why the initial reply is sent.
If this is something that a GM needs to deal with, either reopen your first ticket or, if the option isn’t there, make a new one quoting the number of your first ticket at the beginning. Make sure you explain exactly what you’ve already tried.
I opened a second ticket for the same issue, and a GM was able to solve the issue for me.
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That is a garbage response. How long do you think he/she was waiting for ticket reply only to start the whole fiasco over again. - Look up what Customer Service is.
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You’re not alone, sounds like the ticket system hasn’t changed. There’s times I’ve put a ticket in and had it closed after many days wait without any reason, then had to re-submit another with another many days wait.
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I wanted to give feedback to Blizzard in TBC one time about the now normalised yet serious botting problem, and I was told it wasn’t within the scope of customer service to take feedback…my jaw is still on the floor about it.
You are welcome to submit feedback to Customer Support, about CS issues, via the surveys you fill in after receiving a reply to a ticket, however CS doesn’t take (or forward) feedback about our different games.
That would be like calling the customer support of your favourite smartphone, expecting them to have the power to change you phone, or the future phones that their company may make.
That being said, I think this topic has run its course, and I’ll be closing it.
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