Not sure what you’re saying is entirely accurate.
They have been addressing issues as soon as they come up and working on solutions. Nothing’s instant.
Restarts at 3am CEST btw which will solve DCs/Getting put to the back of the queue.
If a server’s full, a server’s full. What do you want them to do? Player feedback screamed they would prefer queues and strict layering a few months back. You also don’t want TOO many servers as they will have to merge them in the future once the population stabilises, and it will crash faction balance, economy and community.
Just wait it out, the strat Blizz played was risky short term (and didn’t pay off), but it’s the best long term strategy 