Video driver crash in World of Warcraft with AMD video cards (7900 XTX) on DirectX 12

Yesterday I went back to an older driver (23.11.1) and I didn’t have any black screens or freezes after that. Might be worth you trying that.

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Seems to be 7000 series in general? At least with my 7800 XT I experienced driver crashes at complete random intervals. Although so far since 24.2.1 drivers I have yet to see any crash (now I’ve said it it’ll probably happen lol). Unsure how it is with 7900 XT/XTX with current drivers, although reading above it doesn’t sound promising.

So the latest driver might have fixed the bug for the 7800xt ? Give us an update in a week or two, thanks :smiley:

I am with this driver version.
Problem is existing

7800 XT here with 24.2.1 installed. i still had crashes and lately i ve also noticed an additional problem. any app that uses the chromium engine to display content like google chrome browser, steam app store page etc would sometimes make my display freeze for several seconds. until i got the idea that i should disable gpu hardware acceleration in those apps and the issue was fixed. so far at least. i dont have crashes in wow every day but i also dont play the game as much lately. with new patch i ll prolly play it more to have a better opinion. i do remember though that in a single day i had like 3 crashes

I’m also using DX11 alongside the older driver and i’m only using a lowly 7700.
Maybe that’s not gonna help you but worth a try i s’pose.

New driver
https://www.amd.com/en/support/kb/release-notes/rn-rad-win-24-3-1

No fix just improvements
They should rename fixed section to improvements
I will check in a bit how long it takes to launch the game after installing 24.3.1
Cannot check if i still crash my sub expired, im not re subing just to check if its fixed.

edit: takes 5 seconds now instead of 10 minutes the first time, faster the 2e time

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i ll change to dx12 and play the following days to see if anything is different

I would recommend giving dx12 a chance they usually fix more then they mention in release notes they may even update the release notes in 1 or 2 days or even a week or 2 with new known issues.

I know they did fix more in Dying light 2 as well which i also play.
As soon you crash send bug report again via AMD bug report tool let them know you still have problems, also post here to let Blizzard know.

Nope. Did a clean install using the AMD Driver Cleanup Utility, just crashed in Valdrakken.

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Please use AMD Bug Report tool just use it about daily to report same bug as they clearly are ignoring issues

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New drivers out with this in the notes:

“Improvements to reduce initial loading times while playing World of Warcraft with DirectX 12 API on some AMD Graphics Products, such as the Radeon™ RX 6800.”

Let’s see if it fixes the crashes for me.

Oh I am using it, you can be sure of that. I won’t be using it for much longer though. Six months of constantly submitting bug reports should have been not just enough, but excessive. They should have already rushed to fix this issue. I’m getting rid of my card and switching to Nvidia and probably never buying AMD again. Their support was even worse than Blizzard’s.

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AMD fixed a rgb laser show bug i was experiencing in dying light 2 that also had huge issues with Radeon Boost that AMD implied only happens with RT on but also happened with RT off, now Radeon Boost freezes in dx11 but works fine in dx12 and the RGB laser show bug got fixed without mention.

Valheim had a main menu graphic glitch with Vulkan also got fixed.

Usually if an issue is not fixed after 1 or 2 drivers i start spamming bug report tool every time i am bored from every 5-60 minutes, call it controversial but it works.

But usually only when i can make other users reproduce issue and bug report issue they fix it.

Speaking of which there is a bug if resample quality is set to bilinear and scaling is set below or above 100% with MSAA enabled

In 1 area in shadowlands you would see pink screen that appears if you look from very specific angle that looks like as if the GPU is dying, this was reproduceable on any Radeon GPU.

I bet if AMD managed to reproduce this issue they probably find more issues in the proces and fix those as well like they did with Dying light 2 or Valheim.

Btw i once reported issue with Valheim crashing in vulkan and work around was to run it in directx it took them 1 and half year to list issue and one more driver to fix it, just says something about how fast AMD responds to bug reports.

NVIDIA will work with game devs to fix and optimize their games, they usually even fix it without help from devs by applying bandaids which what NVIDIA does with world of warcraft as well.
AMD does this as well but clearly not as much as NVIDIA, usually game devs mention in patch notes that they are working with AMD to improve stability so it might defiantly be AMD issue.

Intel recently did a video about drivers talking about what they usually do optimizing the graphics pipeline.

Wow probably has incompatible shaders, i know cos NVIDIA has had them as well even early on launch on dx12

And suddenly game has had long startup time generating probably shaders.

That is probably also why it freezes, cos i remember Sons of the forest had an incompatible water shader that crashed gpu drivers as well but did not in linux or when using dxvk because dxvk uses its own shader cache

while if it runs in just dx11 or dx12 the shader cache gets redirected to AMD folder where it probably is lacking insuficient writing rights or errors out which might be contributing to the issues the game has, reason AMD probably does this is cos game shaders probably very unoptimized or cause issues

Anyway i would honestly if you are bored send a bug report every time does not matter if its copy paste, just keep sending it, there have been issues for least 440+ days even before RX7000 launch
but there defiantly more issues with 7900 XTX currently then with rx6000 gpu’s for example

Anyway i would first have ton driver time outs about more then a year ago eventually it gave me full system freezes with sound that keeps going, and no response to keyboard input, but plugging in something simple as an usb stick gave me an audio response.

normally if you press win+ctrl+shift+b to reset gpu driver you can recover from a system freeze in such case, i dont know if its something that AMD changed or Windows changed.

Issues that been ignored for many months to even a year or more annoy me the most, the least AMD could do is acknowledge issue exist so i can give up playing for a while until they fix the issue.

I guess they do not respect that, so i guess i wont have to respect them either.

Me still posting feedback here just proofs that i still care even after 440+ days, such a shame Blizzard does not care and that AMD only responds to spam

New drivers
Time played with Dx12 3 crashes in 3 Hours.
Time played with Dx11 1 crash 15 Hours.
No difference for me.
7900xt.

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I decided to just use my gold for 30 days playtime so i can test no crashes so far, does not mean there no issue my crashes have mostly always been partial system freezes unless i play on linux.

Really curious if Elderkain tryit the new 24.3.1 drivers yet.
Most users so far report problems.
Stability is also random from my experience i can go days without issues but after playing for a week i crash about daily and frequency of crashes increase atleast that was my past experience.

If anyone wonders my configuration.

Asus x570-E
5950x watercooled
liquid devil 7900 XTX with overkill custom aio dual mo-ra3 radiator setup
4x8gb ddr4 cl16 flat ddr4 3600 samsung b die

If tested memory for weeks and its stable cpu as well swapped back to old psu tested another memory kit switched gpus in past, if always had issues.
only thing if not tryit is new motherboard, which i doubt has any impact.

If also gone from no riser to riser, if had issues with and without riser most games are stable assuming devs like playing those games.

I really recommend using AMD Bug Report tool as frequently as you get crashes least, they will keep ignoring it unless they get a huge wave of reports.

This somewhat helped for dying light 2 issue regarding rdna3 gpus as well, they miss understood they issue but still managed to fix the issues.

Describe the area you crash as well in the game if it freezes take picture and launch bug report tool manually and include this.

Even ignoring the fact there been issues even before rdna since before dragonflight the long launch time issue took 4 months to fix which is absolutely unacceptable, game obvious has incompatible shaders that cause crashes lowering max clocks may help but should not be needed in first place, it probably does not help, does not hurt to try lowering max clocks however to see if it effects stability.

In-game configuration btw
All maxed out except these settings below are different from default.
Resample quality Bicubic so not FSR 1.0
scaling 100%
no Multisample Alpha-test checked and just CMAA2
Also vsync off and no triple buffering
RT maxed out

Playtime so far will update daily and mention when i get first crash.

The fewer open applications that use 3D acceleration while playing wow, the less likely you are to posibility a crash

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i dont play the game as much lately or for long sessions but yesterday i had complete system shutdown that could be related to my gpu. immediatelly i touched my pc case to check how hot it feels and it wasnt so i dont think it was a temperature issue. i had dx12 active on retail with the latest driver. so i think the issues are far from over. i ll keep playing with dx12 to try and gauge the frequency of the crashes and then try dx11 to see if its any different

Shutdown can be temp related, power supply tripping aka to high power like peek transient can trigger this as well
i cant think of any other reasons, i would run occt PSU test but it may not expose the problem always worth a try.

If been meanwhile pretty much just idled in game explorer not much else not really playing atm 6 hours in zero crashes zero freezes on dx12
24.3.1 was mentioned to fix shader caching issues, their goal of fixing all these shader caching issues is probably cos they will in long run optimize all the broken shaders that trigger crashes i suspect that developers refuse to fix on their end, Intel does this as well i believe or well tries to do this.

Anyway these are my boost clocks if anyone wonders

Im glad i run a 1200w tier A power supply from Be quiet! i bet my card has some insane peek transient loads.

Well, many hours of playing, multiple raid nights and M+ runs done, zero crashes on DX12 since the new drivers arrived. Problem seems to be fixed for me.

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