Tbh some silences are legit cause some people just go crazy in chat hiding behind the joke banner.
I have received two warnings in my whole time playing this game and were both this expansion (back to back).
I donāt know if people before just didnāt bother to report stuff, cause in the past I have been more naughty in chat than I am nowadays.
I think there are cases in which people are getting reported by players with multiple accounts - which shouldnāt even be possible to start with - but also some players use the report system in a way that is plain wrong, like reporting a post here or reporting you in-game just for saying something someone didnāt like without attempting to be offensive, without someone being harmful, nothing.
I think there must be a system that blizz applies to weight the level of offense in someoneās message in order to get someone banned but we, players, have different sensitivity so the way we judge messages could be different from the āmeasureā Blizz grades these things.
Thereās also the argument that something that is clearly an non-serious message for you might not be for the other as comes down to interpretation and for some players might be hard to codify these type of messages due to the acceptance of facial expressions and things like that (though, probably Iām overthinking and overcomplitacing stuff).