So after returning to wow classic era from a 15 year break, I can only be left with a bitter taste after being subscribed for 2 months (2 billing cycles) I have throughly enjoyed my time playing over the Christmas period. Having levelled a character to 60 joined a well established guild and completed Naxx with them.
It was to my horror to wake up on Monday this week after completing AQ40 on Sunday night to find a my account had been permanently closed.
I’m 34 years old, I’ve been friendly throughout my time played, levelled everything myself and reached ATT of 42% with lots of stuff still planned to complete but according to blizzard I have exploited the game with hacks.
Having invested 28 days of game play in 2 months of subscription only to have my account closed without warning is absolutely appalling and to add further insult is not being able to speak with customer support at all, only being sent messages which are quite clearly scripted/automated that don’t address concerns raised and auto resolve a ticket.
I remember Blizzard having some of the best in game support when I used to play before with friendly GM’s you could speak to and even see walking around in the game.
I have open tickets which are now approaching 3 days and the average wait time is showing 4 days and rises by a few hours periodically throughout the day.
What has happened to this game! I’m close to walking away from it now for a second time.
Only thing you can do is either give up and walk away, or keep appealing the decision and clicking “i still have a problem” when they close your appeal until either a human sees your appeal, or they ban you from customer support which just results in the option 1.
Blizzard is a shell of it’s former self, the customer support is non existatnt and they ban people seemingly at random as their automated AI system flags them for whatever faulty reason. That is the game we are stuck with. It won’t get better. You can keep paying for this or go private server with all that entails.
It’s such a shame, as I’ve made so many good friends on the server I picked and was enjoying the weekly consumable grinds for Naxx and playing as team in 40 man raids.
I’ve not had a single “human response” and the average ticket wait time is now 3 days at 23 hours and only seems to go up!
I made a bet with guilds I could level a new char on a new subscription to 60 before I was likely to get a reply.
Any human that looked at my account would see i’m not a “hacker” I must have run over 200 dungeons farming for pre-raid BIS and levelling professions including alch with 3/5 flask recipes and first aid / fishing all maxed out including the STV fishing comp wins.
Its honestly so disheartening and makes me not want to recommend the game to friends.
You did not mention for what reason, generally you receive a reason in the email. Depending on the type, they don’t give light penalties at all like botting, cheating etc.
The appeal process at Blizzard is that if you think it is in error you may open an appeal, where a new GM will review the proof that led to your penalty. They will not discuss it with you and generally use a template across many similar tickets to answer.
Since you still have a ticket open another GM will review it again.
Im not looking to discuss my individual case here on the forum, i’m merely pointing out the high support times for a ticket to be even looked at properly, i’m at 5 days now without any interaction with a human being. I just wanted to find out if it was the new norm or if others were experiencing the same sorry state of affairs.
I fully understand that and once a human looks at my account they will realise this, I levelled in 4 weeks and have been raiding for a further 5 weeks. I have no need to even attempt to cheat the game as I was already completing end game content before my games been interrupted without any discourse other than being called a “hacker” by an automated system.