If you continue to submit tickets about the same issue you’ve received the same answer on they may decline to service your tickets after a warning. This goes for anything.
They did warn in advance for about a year that they would retire the WoW cloning and its consequences in this blogpost:
I believe they also repeated it on other social media. Could they have done it with email too? They should’ve perhaps. But it wasn’t done the next day atleast.
Your other subjects have been answered in detail in this thread, if you wish to leave feedback about it you could submit it through the feedback button or otherwise create a thread or post in the other threads about it like this one:
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