Your country: Sweden
Your ISP: Bahnhof
The name of your server : Retail : Twisting Nether, Sod : Living Flame.
This issue usually occurs after 19.00 CET. Chat in game works, Discord is not disconnecting, spotify is running and Twitch is running. Happens only when I play WoW.
This issue started eight days ago for meâŠ
UK
Youfibre Gigabit connection
EU Draenor
Version retail (DF)
When and how : Loading between zones usually by hearthing.
After around 15-20 mins playing, If I hearth or join a dungeon or raid, the loading screen takes over 2-3 minutes, before it was usually less than 3-5 seconds, if it doesnât send me to login screen with an error message, (WOW51900319) I am left in what is best described as a non populated sandbox, when this occurs I have over 16k latency, but its obviously in error, as everything shows fine on websites, tracerts, ping tests, speed tests etc.
I can summon a mount, but canât fly, I am not mounted, but mount model is attached to head, so Iâm walking around with a dragon attached to my head, canât fly, canât dismount.
Originally when this occured, npcâs would not react to me any in way, I could literally go anywhere, and it was like god mode, zero damage taken, but couldnât do anything, no attack abilities etc.
Now, there are no npcâs anywhere, itâs a ghost town, and nothing accessible.
What I have trierd to fix this:
Contacted ISP, they say no issues, checked router logs, no down times, no latency showing in logs or app.
Disabled all addons, no difference.
updated and re-installed all add-ons (just in case) - no difference.
Tried Repairing install - no errors found - no difference.
uninstalled game, re-installed to another SSD - no difference.
This is the only online game I have any issues like this, all others are fine.
EDIT:
Just had a small update of around 277mb, it seems to have fixed the issue for me, I could trigger the bug to happen by hearthing or zoning, now I cannot trigger it at all!
Here is hoping it is fixed because eight days of this was depressing.
Quick update: I logged in just now, 1 AM server time and the latency is way much better, i have 299 home and 293 world from over 4k-5k
Lets see how much this will stay for.
Second update: 2 AM server time and latency skyrocket to 6711 WORLD MS !!!
Third update : 4 AM server time and MS is 9294 World
There was a small update this morning after which things have slightly improved. The World MS is not as high as before and more important itâs stable. Itâs still between 400 and 700ms but at least the game is somewhat playable right now.
Yes, it worked for about 30 minutes being on a ping between 300 and 400 (still playable), then it went 500+ up to 1400+, and now itâs unplayable again.
Yeah, back to 1500 world ms
1 Like
Now Iâm stuck on Connecting on the loading screen, I canât even get into the game. 
Update: the game is still unplayable. I just installed the small update and logged in to 2k MS World.
Hi,
Country: Singapore
ISP: Myrepublic
Server: Crusader Strike (EU)
Version: SOD
When and how: Since last Friday. MS was ranging from 500 to 20k.
@Blizzard, @Yryadorne,
Can we expect a solution or a sign from you before the release of S4 in few hours ? I need to keep my team updated whether I will be able to fulfill my role or no.
Thanks
1 Like
I think what Mude said about the underwater cables might be true. I tried using a VPN and I can get stable 320ms to both Home and World. Probably the route being used is different. A bit higher that my usual 230 but at least the game is playable.
I am not very knowledgeable on the matter. But most games / software would also fail if it was an underwater cables issue ? Here the issue is very specific to World of Warcraft. All my other games / software works perfectly fine. And I play on EU servers on those games also.
Hey all,
Thank you for posting the requested information so far. 
From what weâre seeing, this seems to mainly affect some players in a specific region since Friday, and weâve let our engineers know about this.
Could you please post a traceroute (on your normal connection / without VPN, when youâre experiencing this issue) now please?
Please do also contact your ISPs as well to let them know about this issue so that they may investigate on their end.
Your connection to a specific point (i.e. our games) will take different routes, and if some nodes on a route are having issues, you could experience higher latency (and be fine when playing on another game / server because the route will be different).
This is usually something that is outside of our scope of support since weâre only in charge of our servers (and have no control on the routes used by your ISP). A VPN can change the route used by your connection and avoid the problematic route.
You can test your connection and these routes with a Pathping or using PingPlotter, for example.
These are the EXACT issues Iâve been having too, and Iâm also in the UK and with YouFibre. Started 8 days ago for me as well. I was told there were no specific issues on their end but they did update something to do with their IP addresses last Monday, so that could potentially be the cause of the issues. I was asked to contact Blizzard support to inform them about this but I, of course, just got the default response from them and to âask the forumsâ⊠
Fingers crossed when I log in after work tonight that the issues are resolved for me too, because Iâm at my wits end now.
I had a glorious session after that update, no lag, no dropping sync, no DCâs, everything was as it should be, zone swap load times back to around 5 seconds, no ghost town hearths.
Iâm hoping it continues, because eight days was far too long, and too many people were having the issue for blizzard not to know there was a problem.
I am using a VPN now. Tested various servers and it can get better ping sometimes but itâs still unplayable. I donât believe the issue is related to this since I have anormal high ping on any route using VPN and I never had before. Something happened and the probability is extremely high that it is on Blizzard side. Could it be related to the launch of TWW alpha ?
Itâs also worth mentioning again that Battle.net is very slow, way slower than usual.
1 Like
Tracing route to 185.60.112.157 over a maximum of 30 hops
1 <1 ms <1 ms <1 ms 192.168.0.1
2 1 ms 1 ms 1 ms 192.168.1.1
3 4 ms 3 ms 3 ms 113.22.0.178
4 6 ms 4 ms 4 ms 42.116.133.73
5 14 ms 22 ms 7 ms 42.112.2.192
6 5 ms 6 ms * 42.112.2.193
7 5 ms 5 ms 4 ms 1.53.123.85
8 27 ms 27 ms 24 ms 118.69.253.73
9 35 ms 28 ms 23 ms 118.69.184.73
10 23 ms 23 ms 23 ms hnk-b1-link.ip.twelve99.net [62.115.35.126]
11 424 ms * 422 ms 62.115.116.146
12 * * * Request timed out.
13 426 ms 425 ms 425 ms mei-b5-link.ip.twelve99.net [62.115.116.204]
14 376 ms 329 ms 346 ms prs-bb1-link.ip.twelve99.net [62.115.124.54]
15 434 ms 427 ms 433 ms prs-b1-link.ip.twelve99.net [62.115.125.171]
16 324 ms 314 ms 314 ms blizzard-ic-348624.ip.twelve99-cust.net [62.115.178.205]
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 410 ms 396 ms 400 ms 137.221.78.47
21 380 ms 378 ms 379 ms 185.60.112.157
Trace complete.
Tracing route to 185.60.112.158 over a maximum of 30 hops
1 1 ms <1 ms 1 ms 192.168.0.1
2 1 ms 1 ms 3 ms 192.168.1.1
3 3 ms 4 ms 3 ms 113.22.0.178
4 5 ms * 8 ms 42.116.133.75
5 4 ms 3 ms 43 ms 42.112.2.250
6 5 ms 7 ms * 42.112.2.251
7 25 ms 24 ms 23 ms 118.69.253.73
8 26 ms 27 ms 23 ms 118.69.184.73
9 23 ms 25 ms 22 ms hnk-b1-link.ip.twelve99.net [62.115.35.126]
10 422 ms 418 ms 413 ms 62.115.116.146
11 * * * Request timed out.
12 234 ms 234 ms 244 ms mei-b5-link.ip.twelve99.net [62.115.116.196]
13 365 ms * * prs-bb2-link.ip.twelve99.net [62.115.124.56]
14 357 ms 352 ms 360 ms prs-b1-link.ip.twelve99.net [62.115.125.167]
15 285 ms 300 ms 276 ms blizzard-ic-348624.ip.twelve99-cust.net [62.115.178.205]
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 401 ms 365 ms 363 ms 137.221.78.49
20 367 ms 364 ms 362 ms 185.60.112.158
Trace complete.
Tracing route to 185.60.114.159 over a maximum of 30 hops
1 1 ms <1 ms <1 ms 192.168.0.1
2 1 ms 1 ms 1 ms 192.168.1.1
3 4 ms 5 ms 4 ms 113.22.0.178
4 4 ms 5 ms * 42.116.133.73
5 * 3 ms 3 ms 42.112.2.192
6 5 ms 4 ms * 42.112.2.193
7 24 ms 31 ms 23 ms 118.69.249.26
8 50 ms 29 ms 25 ms 42.112.0.255
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.
Trace complete.
I thought I was free and then I got stuck in a loading screen for a dungeon So tired of this.
I have around 1k ms atm. It was fine 2 hours ago. now i cant even play game. playing on EU server from Turkey.
Also tried other rpg games they are fine. Both website launcher and game has lag. Battlenet launcher opening very slow .
Your country: Turkey
Your ISP: Superonline
The name of your server: EU twilight neither
Latency issue started today now i cant even log battlenet time to time also battlenet launcher way slower than before. Please fix it asap new season coming and we cant play.