World of Warcraft was unable to start up 3d acceleration

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1

Hello,

as mentioned in the title I’m getting this error since the pre-patch update when using Directx12.
When I am at the character selection screen, sometimes the game will freeze for a few seconds, and then continue working for a while, then freeze again for a few seconds… until eventually it crashes and give me that error.
The same happens if I play with any character anywhere in the world.

I would like to mention that before the patch, everything was working fine on patch 8.3 but it was crashing the same way when I was playing on the PTR server (which already had the pre-patch update).

Regardless I’ve been trying multiple things to try to fix the issue in case that is on my side:

  1. Cleaning graphics drivers with Display Driver Uninstaller in Safe Mode and reinstalling from fresh.
  2. Disabling every overlay.
  3. Closing any other program running in the background.
  4. Reinstalling the game and playing without any addons.
  5. Checking temperatures (I’m always monitoring this, they are fine).
  6. Disabling any overclock.
  7. Ensuring that Windows and all drivers are up to date.
  8. Set up Nvidia Control Panel to “Prefer maximum performance” mode.
  9. Disable G-SYNC.
  10. Disabling Vsync
  11. Disabling MSAA

PC Specs:
CPU - i7 8700k
GPU - RTX 2080
RAM - 16GB
MOBO - Asus Maximus X Hero

Extra information that might help:
Main monitor - 1440p@144hz connected to the RTX 2080 (wow running on this one)
Secondary monitor - 4k@60hz connected to the iGPU (intel HD 630).

Launching the game using Directx11 Legacy allows me to play wtihout any issues and is rock solid stable, but comes with a big performance hit.

I’ve been trying to troubleshoot the issue and try solutions from previous post about this that I found searching on google, but no luck so far.

I wonder if there is something else that I could try and didn’t game to my mind or is just a game issue and I should wait for an update (I’m aware there have been changes to the engine with the shadowlands pre-patch).

I tried to link here a pastebin with the content of my gx.log after crashing but the forums doesn’t allow me to post links so here it goes:

10/17 16:42:47.039 LogOpen
10/17 16:42:47.039 World of Warcraft Retail x86_64 9.0.1.36272
10/17 16:42:47.039 Windows 10 (10.0.19041) x86_64
10/17 16:42:47.039 Intel(R) Core™ i7-8700K CPU @ 3.70GHz | Sockets:1 Cores:6 Threads:12
10/17 16:42:47.039 15.9 GB System Memory
10/17 16:42:47.039 On AC Power - Battery Not Present
10/17 16:42:47.169 Adapter 0: “NVIDIA GeForce RTX 2080” family:Turing vendor:0x10de device:0x1e87 driver(0x1b0015000e1627) location:1 dx11:true dx12:true
10/17 16:42:47.169 Monitor 0 “Generic PnP Monitor” Size(2560x1440) Pos(0x0)
10/17 16:42:47.233 Adapter 1: “Intel(R) UHD Graphics 630” family:Gen9_5 vendor:0x8086 device:0x3e92 driver(0x1b00140064224f) location:0 dx11:true dx12:true
10/17 16:42:47.233 Monitor 0 “Generic PnP Monitor” Size(3840x2160) Pos(2560x0)
10/17 16:42:47.233 Nvidia driver version: r456_61
10/17 16:42:47.233 Choosing gpu with monitor attached: “NVIDIA GeForce RTX 2080”
10/17 16:42:47.233 D3d12 Device Create
10/17 16:42:47.314 DXGI_FORMAT_B8G8R8A8_UNORM UAV support: true
10/17 16:42:47.314 Ray Tracing Support: DXR 1.1
10/17 16:42:47.314 Variable Rate Shading Supported: true
10/17 16:42:48.496 NotifyOnDeviceCreate
10/17 16:42:48.496 D3d12 Device Create Successful
10/17 16:42:48.496 No
10/17 16:42:48.496 Detected Graphics Defaults: 7 (CPU = 7, GPU = 7, MEM = 7)
10/17 16:42:48.570 Render Settings Changed. New Render Size: 2560x1440
10/17 16:42:49.439 Render Settings Changed
10/17 16:44:14.620 Error WaitForSingleObjectEx Timeout: The wait operation timed out. (0x80070102).
10/17 16:44:14.644 Device context was lost. Attempting recovery. Occurrence: 1
10/17 16:44:14.653 GxRestart
10/17 16:44:14.653 D3d12 Device Destroy
10/17 16:44:17.653 Error WaitForSingleObjectEx Timeout: The wait operation timed out. (0x80070102).
10/17 16:44:18.927 NotifyOnDeviceDestroy
10/17 16:44:18.990 Choosing gpu with monitor attached: “NVIDIA GeForce RTX 2080”
10/17 16:44:18.990 D3d12 Device Create
10/17 16:44:19.148 Error D3D12 Create Device failed: The GPU will not respond to more commands, most likely because of an invalid command passed by the calling application. (0x887A0006).
10/17 16:44:19.148 D3d12 Device Create Failed
10/17 16:44:19.148 D3d12 Device Destroy
10/17 16:44:19.148 NotifyOnDeviceDestroy
10/17 16:44:19.148 Trying DX11
10/17 16:44:19.171 Choosing gpu with monitor attached: “NVIDIA GeForce RTX 2080”
10/17 16:44:19.556 NotifyOnDeviceCreate
10/17 16:44:19.790 Dx11 Device Create Successful
10/17 16:44:19.790 No
10/17 16:44:19.790 Render Settings Changed
10/17 16:44:23.780 Render Settings Changed

2

Have you moved any of the leads recently? are you sure the monitor cable is plugged into the RTX graphics card (lower down on the back of the case) and not into the intel graphics ( up near the USB and network sockets)

3

Yeah, nothing has changed physically compared to before pre-patch, performance on the iGPU would be abyssmal and easily noticeable. Performance is good while running, is just crashing after 5 mins or so. You can even see the proper GPU being detected in the logs:

10/17 16:42:47.233 Choosing gpu with monitor attached: “NVIDIA GeForce RTX 2080”

4

do you have corsair ICUE or razer synapse installed? i have this exact problem on a 5700XT and it looks like those are the culprits

5

I do have Razer Synapse since I have a Viper Ultimate, I’m gonna try out.
Thanks for the idea!

PD: Unfortunately I crashed again after 10 mins or so, but it was a good idea, maybe it helps someone else.

6

also out of interest have you tried disabling the secondary monitor? ive done that with mine and it seems a hell of a lot more stable. give it a go?

7

Just tried that, completely unplugged the 2nd monitor. At first it seemed good and I was able to do the halloween dungeon and stay in orgrimmar for around 20 mins. But in the end it crashed too.

I think at this point I will give up and wait for a fix or driver update, this issue only occurs after the Shadowlands engine update with the exact same hardware and software as before.

Actually, when it was on the PTR I was able to play BFA for hours on DX12 but I was crashing the same way I do now when I was on the PTR (testing the pre-patch). So hopefully a future patch or driver update will fix it.

Regardless, thank you for the help, those were good ideas worth giving a shot.

8

3 posts were split to a new topic: Unable to Start up 3D acceleration