Renown Catch up system fails in Shadowlands

Hello, I’m going to write here as after 5 days I still didn’t recieve a reply from a game master in game if not via an automated message that clearly doesnt address my problem to the right solution as there is no solution yet apparently.
I switched covenant 5 days ago from venthry to kyrian, I was renown level 18 venthyr and now i’m stuck at level 4 with kyrian since that day. I completed everything possible with them, plus as blizzards states, I did end content as dungeons, callings every day, pvp all day and nothing will award me a renown to make me go on with the story. So nothin, i’m stuck and behind and nothing to do about it. I’m pretty sure it’s a bug as with new charcters you can reach the current cap without waiting at all, and also blizzard words are: Do end content as dungeons, callings battleground in order to gain renown and catch up with the current cap. I hope in a reply soon and most importantly in a fix of this mess as the game revolves around covenants, and for me it’s unacceptable that there is this kind of problem to be honest. When they released the expansion didn’t they think that a person maybe might want to change covenant at some point? just because they didn’t like it or for whatever reason? So why didn’t they test this yet before releasing it? I’m really speechless. It’s not a small bug, it’s the main thing of the game and has a huge problem like this… im super disappointed.

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