Technical Support

Topic	Replies	Views	Activity
Common connection and latency issues - PC/MAC/MOBILE Greetings all, We’ve been working to improve some of the available troubleshooting resources for our games. Since connectivity problems are a common problem in gaming, we wanted to provide some information on what cause…	7	18893	February 12, 2019
Common Issues & Fixes – Please Read Before Posting Hot Topics Please follow @BlizzardCSEU_EN for current service status. Here’s what you’re contacting us about right now: [MOBILE] Android – There is not enough space on your device There are multiple reasons for this …	2	17330	February 12, 2019
Welcome to the Technical Support Forum! Welcome to the Technical Support forum! This forum provides players with a place to discuss technical issues with each other and official Blizzard representatives. While this forum is NOT intended to replace our support…	4	11385	February 12, 2019
Still getting a lot of DC late game in BG battlegrounds	1	7	November 24, 2025
My HS Battlegrounds matches get progressive laggier in the later rounds battlegrounds	0	6	November 21, 2025
Bug with the last charge of a location that copies a minion on a full board	0	3	November 21, 2025
Wrong card interaction bug-report	0	6	November 21, 2025
Unplayable during peak times	0	9	November 18, 2025
I lost a wizard skin bug-report	0	9	November 18, 2025
Can’t log in to Hearthstone on mobile – stuck on “Redeem a code” page	3	37	November 16, 2025
Wrongful Account Closure – Looking for Clarification	0	18	November 13, 2025
Gelbin of Tomorrow in Underground Arena bug-report	0	6	November 9, 2025
Probius not working on Rickety end of turn bug-report	0	3	November 9, 2025
Battlegrounds Duo disconnect	0	18	November 9, 2025
When do blizzard fix the contineous DC in BG duos bug-report	0	18	November 7, 2025
Issues with The shop and cant buy nothing on android	0	5	November 7, 2025
BG Duos still disconnecting	0	49	November 6, 2025
Battleground Reconnecting bug-report	5	278	November 4, 2025
Constant disconnects in BG duo? HS crashes on startup? Transluscent bluescreen of death? Small indie game company literally crashing our PCs?	4	105	November 3, 2025
Battlegrounds bugged - not connecting or reconected	2	77	November 3, 2025
Battlegrounds back at it again bug-report , battlegrounds , feedback	1	137	November 3, 2025
Bg duo keeps having trouble	1	83	November 3, 2025
"you are currently offline" and can't connect to the games	0	36	October 31, 2025
Reward chest won't open and game freezes bug-report	3	49	October 30, 2025
Can't move Hearthstone window to a different screen	0	3	October 30, 2025
Black screen at start	0	5	October 26, 2025
Priest weapon NOT working bug-report	0	9	October 23, 2025
Can't log in on mobile android	39	34432	October 19, 2025
Updating/Initializing stuck	0	339	December 5, 2023
Dont get play because free trial pack window block my game i have chosen free pack and same window pop upp and cant play	9	210	October 18, 2025

Common connection and latency issues - PC/MAC/MOBILE

Greetings all, We’ve been working to improve some of the available troubleshooting resources for our games. Since connectivity problems are a common problem in gaming, we wanted to provide some information on what cause…

7

18893

February 12, 2019

Common Issues & Fixes – Please Read Before Posting

Hot Topics Please follow @BlizzardCSEU_EN for current service status. Here’s what you’re contacting us about right now: [MOBILE] Android – There is not enough space on your device There are multiple reasons for this …

2

17330

February 12, 2019

Welcome to the Technical Support Forum!

Welcome to the Technical Support forum! This forum provides players with a place to discuss technical issues with each other and official Blizzard representatives. While this forum is NOT intended to replace our support…

4

11385

February 12, 2019

Still getting a lot of DC late game in BG

battlegrounds

1

7

November 24, 2025

My HS Battlegrounds matches get progressive laggier in the later rounds

battlegrounds

0

6

November 21, 2025

Bug with the last charge of a location that copies a minion on a full board

0

3

November 21, 2025

Wrong card interaction

bug-report

0

6

November 21, 2025

Unplayable during peak times

0

9

November 18, 2025

I lost a wizard skin

bug-report

0

9

November 18, 2025

Can’t log in to Hearthstone on mobile – stuck on “Redeem a code” page

3

37

November 16, 2025

Wrongful Account Closure – Looking for Clarification

0

18

November 13, 2025

Gelbin of Tomorrow in Underground Arena

bug-report

0

6

November 9, 2025

Probius not working on Rickety end of turn

bug-report

0

3

November 9, 2025

Battlegrounds Duo disconnect

0

18

November 9, 2025

When do blizzard fix the contineous DC in BG duos

bug-report

0

18

November 7, 2025

Issues with The shop and cant buy nothing on android

0

5

November 7, 2025

BG Duos still disconnecting

0

49

November 6, 2025

Battleground Reconnecting

bug-report

5

278

November 4, 2025

Constant disconnects in BG duo? HS crashes on startup? Transluscent bluescreen of death? Small indie game company literally crashing our PCs?

4

105

November 3, 2025

Battlegrounds bugged - not connecting or reconected

2

77

November 3, 2025

Battlegrounds back at it again

bug-report , battlegrounds , feedback

1

137

November 3, 2025

Bg duo keeps having trouble

1

83

November 3, 2025

"you are currently offline" and can't connect to the games

0

36

October 31, 2025

Reward chest won't open and game freezes

bug-report

3

49

October 30, 2025

Can't move Hearthstone window to a different screen

0

3

October 30, 2025

Black screen at start

0

5

October 26, 2025

Priest weapon NOT working

bug-report

0

9

October 23, 2025

Can't log in on mobile android

39

34432

October 19, 2025

Updating/Initializing stuck

0

339

December 5, 2023

Dont get play because free trial pack window block my game i have chosen free pack and same window pop upp and cant play

9

210

October 18, 2025