Uh no, there’s no AI involved in this.
They just have a select few people in teams, with each team in charge of their own language’d forum (for lack of better term).
This is why you see so much being mirrored from the US forum, because that’s where they’ve still got a direct line to the people in charge who have the authority to make such decisions.
The branches in other regions just follows what HQ dictates these days, in operations manuals. Basically like when you call a customer support and all they can do is tell you the official steps as outlined in the manual.
It’s funny, but this horrible communication with customers is pretty similar to when you let babies self-soothe. They tell you to raise a fuss on the forum so you can hopefully get noticed with a large enough movement, but in actuality most complaints dies down on their own until people either “forget it”, or speak with their wallets instead.
It’s all calculated though. They expect you to quit. Because they’re the ones “in charge”, which has been their stance on it for quite a long time now. Holinka made that very clear in WoD, when he said we just pay for the privilege to play but that they’re the ones who owns the game.
It’s also based on things like the shock principle, that instead of dealing with each upset, you present new upsets which makes people en masse forget about the last upset (for the most part).
An example is the retail players. How many of you retail players, if there’s any here, remember every “Oh my god this is gamebreaking!!!” complaint you had ever since cataclysm, and how much of it got solved properly?
This is more of a rhetorical question, but feel free to answer if you can actually say you remember everything and bring up examples. I don’t mean only good examples though, because there are inevitably those with selective memory who can only remember the good things. But if you can remember the times it didn’t got solved properly too, then feel free to speak up.
(It’s fine even if you only know you don’t remember everything.)