Blizzard really needs to address this issue. Until they address this issue, please keep this post at the top!
I am a guildmaster of one of the guilds in a low populated server (once med population). Over the course of past 2 months, about 8-9 guilds from the horde side has departed, either quit completely or transferred out of the server. Even at the server rush hour, it is taking about an hour or two to find a full group to do any dungeons. It is also impossible to find people to do quests with, as well as low level dungeons. Server bot population is more than actual people population.
It is just sad to see the game I love suffer in this way. Of course, Blizzard doesn’t have to do anything about this, since servers are playable and that’s pretty much their only promise. However this is false advertisement since the game is no longer MMORPG, it’s MORPG, nothing massive about it.
If Blizzard wants to milk people off their server transfer moneys, this is a very shortsighted financial move. More people are going to end up quitting the game and a few quarters later, you won’t be able to answer why the game is in such a bad position financially. Do the right thing, give players what they want. If you actually keep players happy and not make them spend money for fun that they should be getting from the game anyways, people will be resubbing anyways. However if you intend to actually salvage the game, then you will need to take it more seriously.
Put real GMs in game. There are countless bots that are messing up the server economy. Ask any player and they will be able to point out who those bots are.
Merge servers and/or make transfers free to the low pop servers. As one of the few guilds left clearing in the server, it is getting increasingly impossible to actually find any groups for quests/dungeons (which is literally 75% of the game).
Do actual rebalancing. Just because it’s a 15 year old game doesn’t mean that it was balanced 15 years ago. Any developer in their right minds should not be leaving a game that was imbalanced and buggy as is.
Guildbanks have arrived and as a guildmaster, first time testing guildbank, I found at least 3 bugs. Literally, do developers not test their changes before they publish? In a properly run company, these people would’ve been either reprimanded or fired. Don’t do a half-assed job which cause people to quit the game.
The current way customer service runs, it’s useless. It is impossible to navigate through the automated system to get what you want. You get no feedback for whatever comment you make, and you hit a wall. Customer service requires direct line to the development team, as with every other company in the entire planet. Some things that they deal with, they wouldn’t have to deal with if there was someone notified to actually fix it. Transparency is definitely required in the management of this game. I need to be able to know if any feedback I have given have been seen by anyone who has a power to change it.
Open the communication. Don’t hide behind things. Make the game as good as people 15 years ago intended it to be. Listen to your players. You are straying so far off the values of original Blizzard that made amazing games like Warcraft 3, Diablo 2, WoW Vanilla, 15 years ago that you only have nostalgia keeping people playing instead of the actual fun of the game.
Please heed my words. Don’t make this game mediocre. Do something.
Best
Luiviton
Skullflame - EU
