I think ZT has problems not because of poor job at p2 but because they released RP-PVP too soon. It was confirmed, that Blizzard monitors reddit/wowclassic and they did an AMA there. Many suggested relesing RP servers a few weeks later, guess why? Yes, to preserve that mature community and warm athmosphere and not let it infest with “pvpers”. So they did not listen, released at the very start, queue avoiders went there and you know the rest.
I think it was poor decision making way before p2.
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