High latency / Packet loss

Blizz a response would be really nice seem as we are all paying you for something we cannot access or play…

1 Like

TalkTalk, Midlands/North West Border, UK - England.

Insane lag started today, otherwise it has been quite slow compared to usual. ISP did some checks on my connection and I get 0 packet loss to other sites such as Netflix etc.

TRACEROUTE:
traceroute to 2.98.84.108 (2.98.84.108), 15 hops max, 60 byte packets
1 Blizzard Blizzard 0.242 ms 0.241 ms 0.243 ms
2 37.244.24.131 (37.244.24.131) 0.970 ms 1.021 ms 2.319 ms
3 Blizzard Blizzard 1.297 ms 1.351 ms 1.378 ms
4 137.221.66.46 (137.221.66.46) 0.826 ms 0.830 ms 0.827 ms
5 * * *
6 137.221.65.90 (137.221.65.90) 27.196 ms 25.247 ms 25.224 ms
7 137.221.79.32 (137.221.79.32) 7.069 ms 7.073 ms 7.473 ms
8 * ae1-scr010.hex.as13285. net (195.66.225.17) 38.132 ms 38.156 ms
9 host-78-144-14-174.as13285. net (78.144.14.174) 38.529 ms 38.639 ms 38.651 ms
10 host-78-144-9-14.as13285. net (78.144.9.14) 56.220 ms 56.199 ms 56.303 ms
11 ae50-ner001.msp.as13285. net (78.144.1.33) 52.009 ms 43.769 ms *
12 * host-2-97-80-1.as13285. net (2.97.80.1) 44.357 ms 44.353 ms
13 * * *
14 * * *
15 * * *

29/04/2020 15:30:17 UTC

TRACEROUTE:
traceroute to 2.98.84.108 (2.98.84.108), 15 hops max, 60 byte packets
1 Blizzard Blizzard 0.322 ms 0.329 ms 0.321 ms
2 37.244.24.131 (37.244.24.131) 0.568 ms 0.667 ms 0.785 ms
3 Blizzard Blizzard 1.104 ms 1.110 ms 1.184 ms
4 137.221.66.46 (137.221.66.46) 1.059 ms 1.075 ms 1.066 ms
5 * * *
6 137.221.65.90 (137.221.65.90) 6.802 ms 6.830 ms 6.815 ms
7 137.221.79.32 (137.221.79.32) 53.636 ms 53.152 ms 53.135 ms
8 * ae1-scr010.hex.as13285. net (195.66.225.17) 38.226 ms 38.241 ms
9 host-78-144-14-174.as13285. net (78.144.14.174) 38.543 ms 38.469 ms *
10 host-78-144-9-14.as13285. net (78.144.9.14) 43.598 ms 43.332 ms *
11 ae50-ner001.msp.as13285. net (78.144.1.33) 43.318 ms 44.902 ms *
12 host-2-97-80-1.as13285. net (2.97.80.1) 44.288 ms 44.247 ms 44.264 ms
13 * * *
14 * * *
15 * * *

29/04/2020 15:30:17 UTC

TRACEROUTE:
traceroute to 2.98.84.108 (2.98.84.108), 15 hops max, 60 byte packets
1 Blizzard Blizzard 0.316 ms 0.319 ms 0.324 ms
2 37.244.24.131 (37.244.24.131) 0.974 ms 0.981 ms 0.984 ms
3 Blizzard Blizzard 1.089 ms 1.108 ms 1.111 ms
4 137.221.66.46 (137.221.66.46) 0.913 ms 0.940 ms 0.946 ms
5 * * *
6 137.221.65.90 (137.221.65.90) 6.793 ms 6.985 ms 6.998 ms
7 137.221.79.32 (137.221.79.32) 7.194 ms 7.215 ms 7.219 ms
8 ae1-scr010.hex.as13285. net (195.66.225.17) 7.740 ms 7.744 ms 7.738 ms
9 host-78-144-14-174.as13285. net (78.144.14.174) 8.859 ms 8.918 ms 9.010 ms
10 host-78-144-9-14.as13285. net (78.144.9.14) 13.166 ms 12.677 ms 12.776 ms
11 ae50-ner001.msp.as13285. net (78.144.1.33) 13.066 ms 12.989 ms 12.976 ms
12 host-2-97-80-1.as13285. net (2.97.80.1) 13.624 ms 14.353 ms 14.367 ms
13 * * *
14 * * *
15 * * *

29/04/2020 15:30:19 UTC

PING:
PING 2.98.84.108 (2.98.84.108) 56(84) bytes of data.

— 2.98.84.108 ping statistics —
4 packets transmitted, 0 received, 100% packet loss, time 2999ms

29/04/2020 15:30:17 UTC

PING:
PING 2.98.84.108 (2.98.84.108) 56(84) bytes of data.

— 2.98.84.108 ping statistics —
4 packets transmitted, 0 received, 100% packet loss, time 3007ms

29/04/2020 15:30:17 UTC

TRACEROUTE:
traceroute to 2.98.84.108 (2.98.84.108), 15 hops max, 60 byte packets
1 Blizzard Blizzard 0.426 ms 0.410 ms 0.408 ms
2 37.244.25.2 (37.244.25.2) 1.469 ms 1.503 ms 1.507 ms
3 Blizzard Blizzard 1.227 ms 1.329 ms 1.333 ms
4 137.221.66.34 (137.221.66.34) 1.173 ms 1.287 ms 1.340 ms
5 137.221.77.70 (137.221.77.70) 42.299 ms 42.327 ms 42.333 ms
6 137.221.65.19 (137.221.65.19) 10.560 ms 11.020 ms 10.999 ms
7 137.221.79.34 (137.221.79.34) 7.707 ms 7.749 ms 7.759 ms
8 ae1-scr011.thw.as13285. net (195.66.237.17) 8.165 ms 8.205 ms 8.212 ms
9 host-78-144-9-2.as13285. net (78.144.9.2) 13.413 ms 13.634 ms 13.640 ms
10 ae50-ner001.msp.as13285. net (78.144.1.33) 13.547 ms 13.367 ms 13.595 ms
11 host-2-97-80-1.as13285. net (2.97.80.1) 17.749 ms 17.766 ms 17.385 ms
12 * * *
13 * * *
14 * * *
15 * * *

29/04/2020 15:30:22 UTC

PING:
PING 2.98.84.108 (2.98.84.108) 56(84) bytes of data.

— 2.98.84.108 ping statistics —
4 packets transmitted, 0 received, 100% packet loss, time 2999ms

29/04/2020 15:30:22 UTC

PING:
PING 2.98.84.108 (2.98.84.108) 56(84) bytes of data.

— 2.98.84.108 ping statistics —
4 packets transmitted, 0 received, 100% packet loss, time 2998ms

29/04/2020 15:30:25 UTC

TRACEROUTE:
traceroute to 2.98.84.108 (2.98.84.108), 15 hops max, 60 byte packets
1 Blizzard Blizzard 0.333 ms 0.330 ms 0.336 ms
2 37.244.25.2 (37.244.25.2) 0.597 ms 0.629 ms 0.712 ms
3 Blizzard Blizzard 1.719 ms 1.721 ms 1.724 ms
4 137.221.66.34 (137.221.66.34) 1.633 ms 1.667 ms 1.686 ms
5 137.221.77.70 (137.221.77.70) 7.585 ms 7.614 ms 7.828 ms
6 137.221.65.19 (137.221.65.19) 7.543 ms 7.823 ms 7.820 ms
7 137.221.79.34 (137.221.79.34) 8.040 ms 7.783 ms 7.766 ms
8 ae1-scr011.thw.as13285. net (195.66.237.17) 15.247 ms 15.284 ms 15.289 ms
9 host-78-144-9-2.as13285. net (78.144.9.2) 13.492 ms 13.441 ms 13.432 ms
10 ae50-ner001.msp.as13285. net (78.144.1.33) 13.630 ms 13.623 ms 13.757 ms
11 host-2-97-80-1.as13285. net (2.97.80.1) 15.767 ms 14.898 ms 16.107 ms
12 * * *
13 * * *
14 * * *
15 * * *

29/04/2020 15:30:30 UTC

MTR:
Start: Wed Apr 29 15:30:17 2020 Blizzard 1.|-- Blizzard 0.0% 10 0.3 0.3 0.2 0.4 0.0
2.|-- 37.244.24.131 0.0% 10 0.5 0.5 0.5 0.6 0.0
3.|-- Blizzard 0.0% 10 1.2 1.2 1.0 1.4 0.0
4.|-- 137.221.66.46 0.0% 10 0.7 0.7 0.6 0.9 0.0
5.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0
6.|-- 137.221.65.90 0.0% 10 37.5 9.9 6.7 37.5 9.7
7.|-- 137.221.79.32 0.0% 10 7.1 7.7 6.9 14.2 2.1
8.|-- ae1-scr010.hex.as13285. net 0.0% 10 7.7 10.8 7.4 38.2 9.6
9.|-- host-78-144-14-174.as13285. net 0.0% 10 9.1 11.1 7.6 38.7 9.7
10.|-- host-78-144-9-14.as13285. net 0.0% 10 13.1 15.9 12.7 43.5 9.6
11.|-- ae50-ner001.msp.as13285. net 0.0% 10 12.9 15.7 12.9 39.8 8.4
12.|-- host-2-97-80-1.as13285. net 0.0% 10 14.6 15.5 13.7 30.2 5.1
13.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0

29/04/2020 15:30:17 UTC

MTR:
Start: Wed Apr 29 15:30:17 2020 Blizzard 1.|-- Blizzard 0.0% 10 0.2 0.5 0.2 2.5 0.6
2.|-- 37.244.24.131 0.0% 10 0.5 0.7 0.4 1.6 0.0
3.|-- Blizzard 0.0% 10 1.0 1.1 1.0 1.3 0.0
4.|-- 137.221.66.46 0.0% 10 0.6 0.7 0.5 0.8 0.0
5.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0
6.|-- 137.221.65.90 0.0% 10 6.8 7.4 6.7 9.5 1.0
7.|-- 137.221.79.32 0.0% 10 7.1 15.0 6.8 66.5 19.3
8.|-- ae1-scr010.hex.as13285. net 0.0% 10 7.5 9.6 7.4 26.9 6.0
9.|-- host-78-144-14-174.as13285. net 0.0% 10 9.5 12.8 7.9 27.2 5.7
10.|-- host-78-144-9-14.as13285. net 0.0% 10 13.0 13.0 12.8 13.5 0.0
11.|-- ae50-ner001.msp.as13285. net 0.0% 10 13.0 13.1 12.9 13.7 0.0
12.|-- host-2-97-80-1.as13285. net 0.0% 10 13.7 13.8 13.7 14.1 0.0
13.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0

29/04/2020 15:30:17 UTC

MTR:
Start: Wed Apr 29 15:30:19 2020 Blizzard 1.|-- Blizzard 0.0% 10 0.2 0.3 0.2 0.3 0.0
2.|-- 37.244.24.131 0.0% 10 0.6 0.6 0.4 1.1 0.0
3.|-- Blizzard 0.0% 10 1.1 1.1 0.9 1.3 0.0
4.|-- 137.221.66.46 0.0% 10 1.1 1.6 0.5 9.7 2.8
5.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0
6.|-- 137.221.65.90 0.0% 10 6.8 9.5 6.8 32.6 8.1
7.|-- 137.221.79.32 0.0% 10 7.0 8.6 6.9 23.1 5.1
8.|-- ae1-scr010.hex.as13285. net 10.0% 10 40.5 11.2 7.4 40.5 11.0
9.|-- host-78-144-14-174.as13285. net 10.0% 10 38.4 11.3 7.8 38.4 10.2
10.|-- host-78-144-9-14.as13285. net 0.0% 10 43.5 21.2 12.8 43.5 12.8
11.|-- ae50-ner001.msp.as13285. net 0.0% 10 43.5 19.1 12.9 43.7 12.9
12.|-- host-2-97-80-1.as13285. net 0.0% 10 44.3 20.8 13.7 44.5 12.5
13.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0

29/04/2020 15:30:19 UTC

TRACEROUTE:
traceroute to 2.98.84.108 (2.98.84.108), 15 hops max, 60 byte packets
1 Blizzard Blizzard 0.439 ms 0.437 ms 0.437 ms
2 37.244.25.2 (37.244.25.2) 0.636 ms 0.790 ms 0.810 ms
3 Blizzard Blizzard 1.549 ms 1.579 ms 1.647 ms
4 137.221.66.34 (137.221.66.34) 1.158 ms 1.191 ms 1.270 ms
5 137.221.77.70 (137.221.77.70) 7.660 ms 7.695 ms 7.701 ms
6 137.221.65.19 (137.221.65.19) 7.867 ms 7.582 ms 7.592 ms
7 137.221.79.34 (137.221.79.34) 7.585 ms 7.649 ms 8.032 ms
8 ae1-scr011.thw.as13285. net (195.66.237.17) 49.633 ms 49.670 ms 49.676 ms
9 host-78-144-9-2.as13285. net (78.144.9.2) 13.590 ms 13.421 ms 13.404 ms
10 ae50-ner001.msp.as13285. net (78.144.1.33) 13.330 ms 13.671 ms 13.683 ms
11 host-2-97-80-1.as13285. net (2.97.80.1) 14.256 ms 14.344 ms 14.359 ms
12 * * *
13 * * *
14 * * *
15 * * *

29/04/2020 15:30:33 UTC

PING:
PING 2.98.84.108 (2.98.84.108) 56(84) bytes of data.

— 2.98.84.108 ping statistics —
4 packets transmitted, 0 received, 100% packet loss, time 3013ms

29/04/2020 15:30:33 UTC

MTR:
Start: Wed Apr 29 15:30:22 2020 Blizzard 1.|-- Blizzard 0.0% 10 0.4 0.3 0.3 0.5 0.0
2.|-- 37.244.25.2 0.0% 10 1.4 0.7 0.5 1.4 0.0
3.|-- Blizzard 0.0% 10 1.3 1.3 1.2 1.5 0.0
4.|-- 137.221.66.34 0.0% 10 1.3 1.1 1.0 1.3 0.0
5.|-- 137.221.77.70 0.0% 10 8.0 13.0 7.4 54.6 14.8
6.|-- 137.221.65.19 0.0% 10 7.5 8.0 7.3 12.4 1.4
7.|-- 137.221.79.34 0.0% 10 7.7 10.1 7.6 29.5 6.8
8.|-- ae1-scr011.thw.as13285. net 0.0% 10 14.6 14.5 8.1 34.2 7.5
9.|-- host-78-144-9-2.as13285. net 0.0% 10 13.4 14.5 13.3 24.8 3.6
10.|-- ae50-ner001.msp.as13285. net 0.0% 10 13.5 13.7 13.3 14.2 0.0
11.|-- host-2-97-80-1.as13285. net 0.0% 10 14.4 14.4 14.2 14.6 0.0
12.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0

29/04/2020 15:30:22 UTC

PING:
PING 2.98.84.108 (2.98.84.108) 56(84) bytes of data.

— 2.98.84.108 ping statistics —
4 packets transmitted, 0 received, 100% packet loss, time 3008ms

29/04/2020 15:30:35 UTC

MTR:
Start: Wed Apr 29 15:30:29 2020 Blizzard 1.|-- Blizzard 0.0% 10 0.4 0.4 0.3 0.5 0.0
2.|-- 37.244.25.2 0.0% 10 0.6 0.7 0.6 0.9 0.0
3.|-- Blizzard 0.0% 10 1.5 1.3 1.1 1.6 0.0
4.|-- 137.221.66.34 0.0% 10 1.6 1.3 1.0 1.6 0.0
5.|-- 137.221.77.70 0.0% 10 7.5 20.4 7.4 79.7 27.2
6.|-- 137.221.65.19 0.0% 10 7.7 8.0 7.4 11.6 1.1
7.|-- 137.221.79.34 0.0% 10 7.6 9.5 7.6 25.0 5.4
8.|-- ae1-scr011.thw.as13285. net 0.0% 10 8.2 8.3 8.1 8.8 0.0
9.|-- host-78-144-9-2.as13285. net 0.0% 10 15.2 13.8 13.3 15.2 0.6
10.|-- ae50-ner001.msp.as13285. net 0.0% 10 16.2 13.8 13.4 16.2 0.7
11.|-- host-2-97-80-1.as13285. net 0.0% 10 17.1 17.0 14.3 36.0 6.7
12.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0

29/04/2020 15:30:27 UTC

MTR:
Start: Wed Apr 29 15:30:33 2020 Blizzard 1.|-- Blizzard 0.0% 10 0.4 0.4 0.3 0.4 0.0
2.|-- 37.244.25.2 0.0% 10 0.6 0.7 0.6 0.9 0.0
3.|-- Blizzard 0.0% 10 1.5 1.7 1.1 4.3 0.8
4.|-- 137.221.66.34 0.0% 10 1.0 1.2 1.0 2.2 0.3
5.|-- 137.221.77.70 0.0% 10 7.5 17.6 7.5 107.2 31.4
6.|-- 137.221.65.19 0.0% 10 7.5 12.4 7.5 54.5 14.8
7.|-- 137.221.79.34 0.0% 10 7.6 9.0 7.6 16.2 2.7
8.|-- ae1-scr011.thw.as13285. net 0.0% 10 8.1 8.2 8.1 8.7 0.0
9.|-- host-78-144-9-2.as13285. net 0.0% 10 13.3 14.7 13.3 23.9 3.2
10.|-- ae50-ner001.msp.as13285. net 0.0% 10 50.2 17.4 13.3 50.2 11.5
11.|-- host-2-97-80-1.as13285. net 0.0% 10 14.4 14.5 14.3 15.3 0.0
12.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0

29/04/2020 15:30:33 UTC

Blizzard plz say something here to fix this problem and satisfy paying customers ffs

1 Like

Not expecting miraculous stuff just to know if they’re aware of the problems and maybe an estimated time for fix, since most of us are raiding on a Wednesday.

Just tried another mythic +11, was getting 1400ms world latency, just not playable at all.

Appauld with how blizz are handling this we are paying for a service which they are not able to provide to us and cannot even issue a statement acknowledging this is happening. They should refund us all our monthly subs as we cannot actually play the game we are paying for.

2 Likes

Dont even bother doing any m+ Bg or raid its impossible. Game is broke and blizz dont seem to give a toss

2 Likes

Date and time of problem: It started saturday 25 and has been going on up untill now, the 29th.
ISP Name: HomeNet.
Connection type: Wired and its fiber.
Looking glass report:
TRACEROUTE:
traceroute to 193.71.142.53 (193.71.142.53), 15 hops max, 60 byte packets
1 Blizzard Blizzard 0.531 ms 0.507 ms 0.518 ms
2 37.244.24.3 (37.244.24.3) 0.732 ms 0.909 ms 0.956 ms
3 Blizzard Blizzard 1.675 ms 1.709 ms 1.723 ms
4 137.221.66.46 (137.221.66.46) 12.073 ms 12.112 ms 12.145 ms
5 * * *
6 137.221.78.34 (137.221.78.34) 1.335 ms 1.172 ms 1.570 ms
7 adm-b2-link.telia. net (62.115.178.202) 0.985 ms 1.160 ms 1.172 ms
8 adm-bb4-link.telia. net (62.115.133.246) 19.819 ms 20.299 ms 19.844 ms
9 hbg-bb4-link.telia. net (80.91.246.201) 20.263 ms 20.252 ms 20.258 ms
10 213.155.135.121 (213.155.135.121) 11.999 ms 12.031 ms 12.237 ms
11 oso-b2-link.telia .net (62.115.116.116) 19.121 ms 19.213 ms 19.215 ms
12 broadnet-ic-335689-oso-b4.c.telia. net (62.115.162.249) 19.423 ms 19.406 ms 19.442 ms
13 ae4.cr3.san110.as2116. net (195.0.240.150) 26.379 ms 26.009 ms 26.169 ms
14 he7-1-0.cr1.san110.as2116. net (193.75.1.68) 26.046 ms 26.066 ms 25.958 ms
15 ae6.cr1.prinsg39.as2116. net (193.90.113.17) 33.916 ms 34.534 ms 34.493 ms

29/04/2020 15:38:15 UTC

TRACEROUTE:
traceroute to 193.71.142.53 (193.71.142.53), 15 hops max, 60 byte packets
1 Blizzard Blizzard 0.204 ms 0.475 ms 0.501 ms
2 37.244.24.3 (37.244.24.3) 0.513 ms 0.886 ms 0.912 ms
3 Blizzard Blizzard 1.895 ms 1.956 ms 1.973 ms
4 137.221.66.46 (137.221.66.46) 0.768 ms 0.814 ms 0.843 ms
5 * * *
6 137.221.78.34 (137.221.78.34) 1.168 ms 1.214 ms 2.090 ms
7 adm-b2-link.telia. net (62.115.178.202) 0.856 ms 1.204 ms 1.243 ms
8 adm-bb4-link.telia. net (62.115.133.246) 19.854 ms 20.101 ms 20.134 ms
9 hbg-bb4-link.telia. net (80.91.246.201) 20.104 ms 20.423 ms 21.374 ms
10 213.155.135.121 (213.155.135.121) 12.500 ms 12.062 ms 12.444 ms
11 oso-b2-link.telia. net (62.115.116.116) 19.222 ms 19.256 ms 19.540 ms
12 broadnet-ic-335689-oso-b4.c.telia. net (62.115.162.249) 20.210 ms 19.303 ms 19.350 ms
13 ae4.cr3.san110.as2116. net (195.0.240.150) 25.858 ms 25.861 ms 25.969 ms
14 he7-1-0.cr1.san110.as2116. net (193.75.1.68) 26.120 ms 26.495 ms 27.381 ms
15 ae6.cr1.prinsg39.as2116. net (193.90.113.17) 37.703 ms 37.879 ms 37.717 ms

29/04/2020 15:38:16 UTC

TRACEROUTE:
traceroute to 193.71.142.53 (193.71.142.53), 15 hops max, 60 byte packets
1 Blizzard Blizzard 0.216 ms 0.242 ms 0.253 ms
2 37.244.24.3 (37.244.24.3) 6.892 ms 6.928 ms 7.018 ms
3 Blizzard Blizzard 1.502 ms 1.523 ms 1.551 ms
4 137.221.66.46 (137.221.66.46) 0.800 ms 0.836 ms 0.848 ms
5 * * *
6 137.221.78.34 (137.221.78.34) 1.376 ms 1.434 ms 1.667 ms
7 adm-b2-link.telia. net (62.115.178.202) 0.870 ms 0.940 ms 1.120 ms
8 adm-bb4-link.telia. net (62.115.133.246) 20.981 ms 21.006 ms 21.013 ms
9 hbg-bb4-link.telia. net (80.91.246.201) 19.902 ms 20.083 ms 19.772 ms
10 213.155.135.121 (213.155.135.121) 11.999 ms 12.160 ms 12.248 ms
11 oso-b2-link.telia. net (62.115.116.116) 19.517 ms 19.353 ms 19.361 ms
12 broadnet-ic-335689-oso-b4.c.telia. net (62.115.162.249) 19.371 ms 19.435 ms 19.379 ms
13 ae4.cr3.san110.as2116. net (195.0.240.150) 39.747 ms 33.777 ms 33.632 ms
14 he7-1-0.cr1.san110.as2116. net (193.75.1.68) 45.430 ms 45.455 ms 45.783 ms
15 ae6.cr1.prinsg39.as2116. net (193.90.113.17) 33.699 ms 33.953 ms 33.439 ms

29/04/2020 15:38:18 UTC

PING:
PING 193.71.142.53 (193.71.142.53) 56(84) bytes of data.

— 193.71.142.53 ping statistics —
4 packets transmitted, 0 received, 100% packet loss, time 3004ms

29/04/2020 15:38:16 UTC

PING:
PING 193.71.142.53 (193.71.142.53) 56(84) bytes of data.

— 193.71.142.53 ping statistics —
4 packets transmitted, 0 received, 100% packet loss, time 3007ms

29/04/2020 15:38:15 UTC

TRACEROUTE:
traceroute to 193.71.142.53 (193.71.142.53), 15 hops max, 60 byte packets
1 Blizzard Blizzard 0.327 ms 0.322 ms 0.325 ms
2 37.244.25.2 (37.244.25.2) 0.550 ms 0.655 ms 0.779 ms
3 Blizzard Blizzard 1.228 ms 1.552 ms 1.585 ms
4 137.221.66.34 (137.221.66.34) 1.824 ms 1.853 ms 1.860 ms
5 137.221.77.70 (137.221.77.70) 0.891 ms 0.922 ms 0.928 ms
6 137.221.77.34 (137.221.77.34) 1.004 ms 1.419 ms 1.496 ms
7 et-4-0-14.edge7.Paris1.Level3. net (213.19.199.109) 1.323 ms 1.324 ms 1.298 ms
8 ae-2-2.bar1.Oslo2.Level3. net (4.69.137.53) 42.283 ms 42.306 ms 42.309 ms
9 BROADNET-NO.bar1.Oslo2.Level3. net (62.140.27.82) 35.901 ms 35.942 ms 35.825 ms
10 ae4.cr3.san110.as2116. net (195.0.240.150) 43.379 ms 43.720 ms 43.069 ms
11 he7-1-0.cr1.san110.as2116. net (193.75.1.68) 43.494 ms 43.374 ms 43.621 ms
12 ae6.cr1.prinsg39.as2116. net (193.90.113.17) 50.958 ms 50.976 ms 51.093 ms
13 he8-0-0.cr1.fjell33.as2116. net (193.90.113.9) 61.811 ms 61.578 ms 61.698 ms
14 te2-0-1.ar1.frylu.as2116. net (193.90.113.114) 60.814 ms 61.388 ms 61.377 ms
15 * * *

29/04/2020 15:38:21 UTC

PING:
PING 193.71.142.53 (193.71.142.53) 56(84) bytes of data.

— 193.71.142.53 ping statistics —
4 packets transmitted, 0 received, 100% packet loss, time 3005ms

29/04/2020 15:38:20 UTC

PING:
PING 193.71.142.53 (193.71.142.53) 56(84) bytes of data.

— 193.71.142.53 ping statistics —
4 packets transmitted, 0 received, 100% packet loss, time 3006ms

29/04/2020 15:38:23 UTC

TRACEROUTE:
traceroute to 193.71.142.53 (193.71.142.53), 15 hops max, 60 byte packets
1 Blizzard Blizzard 0.281 ms 0.295 ms 0.308 ms
2 37.244.25.2 (37.244.25.2) 0.581 ms 0.616 ms 0.807 ms
3 Blizzard Blizzard 1.350 ms 1.377 ms 1.555 ms
4 137.221.66.34 (137.221.66.34) 1.018 ms 1.059 ms 1.319 ms
5 137.221.77.70 (137.221.77.70) 1.049 ms 1.067 ms 1.079 ms
6 137.221.77.34 (137.221.77.34) 1.011 ms 1.172 ms 1.160 ms
7 et-4-0-14.edge7.Paris1.Level3. net (213.19.199.109) 1.094 ms 1.173 ms 1.166 ms
8 ae-2-2.bar1.Oslo2.Level3. net (4.69.137.53) 45.581 ms 45.656 ms 45.663 ms
9 BROADNET-NO.bar1.Oslo2.Level3. net (62.140.27.82) 36.015 ms 36.062 ms 36.069 ms
10 ae4.cr3.san110.as2116. net (195.0.240.150) 45.777 ms * 46.562 ms
11 he7-1-0.cr1.san110.as2116. net (193.75.1.68) 43.177 ms 43.068 ms 43.609 ms
12 ae6.cr1.prinsg39.as2116. net (193.90.113.17) 50.810 ms * *
13 * * *
14 * te2-0-1.ar1.frylu.as2116. net (193.90.113.114) 61.159 ms 62.340 ms
15 * * *

29/04/2020 15:38:28 UTC

MTR:
Start: Wed Apr 29 15:38:15 2020 Blizzard 1.|-- Blizzard 0.0% 10 0.3 0.4 0.2 0.7 0.0
2.|-- 37.244.24.3 0.0% 10 0.5 0.6 0.5 0.9 0.0
3.|-- Blizzard 0.0% 10 1.2 1.1 1.0 1.4 0.0
4.|-- 137.221.66.46 0.0% 10 0.7 6.2 0.6 51.8 16.1
5.|-- 137.221.78.88 30.0% 10 8232. 7741. 6885. 8378. 492.1
6.|-- 137.221.78.34 0.0% 10 9.7 10.4 1.2 56.8 18.4
7.|-- adm-b2-link.telia. net 0.0% 10 0.9 2.7 0.9 16.8 5.0
8.|-- adm-bb4-link.telia. net 0.0% 10 20.3 20.1 19.8 20.6 0.0
9.|-- hbg-bb4-link.telia. net 0.0% 10 19.8 20.0 19.8 20.4 0.0
10.|-- 213.155.135.121 0.0% 10 11.9 12.1 11.9 12.2 0.0
11.|-- oso-b2-link.telia. net 0.0% 10 19.4 19.3 19.2 19.5 0.0
12.|-- broadnet-ic-335689-oso-b4.c.telia. net 0.0% 10 19.4 19.6 19.4 20.8 0.3
13.|-- ae4.cr3.san110.as2116. net 0.0% 10 26.2 26.2 26.0 27.1 0.0
14.|-- he7-1-0.cr1.san110.as2116. net 0.0% 10 26.1 26.1 25.9 26.6 0.0
15.|-- ae6.cr1.prinsg39.as2116. net 0.0% 10 34.0 34.5 33.7 38.5 1.4
16.|-- he8-0-0.cr1.fjell33.as2116. net 0.0% 10 44.4 45.4 44.4 50.1 1.6
17.|-- te2-0-1.ar1.frylu.as2116. net 0.0% 10 43.8 43.9 43.8 44.1 0.0
18.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0

29/04/2020 15:38:15 UTC

MTR:
Start: Wed Apr 29 15:38:16 2020 Blizzard 1.|-- Blizzard 0.0% 10 0.4 0.3 0.2 0.4 0.0
2.|-- 37.244.24.3 0.0% 10 0.5 0.6 0.5 0.8 0.0
3.|-- Blizzard 0.0% 10 0.9 1.1 0.9 1.3 0.0
4.|-- 137.221.66.46 0.0% 10 0.8 2.7 0.6 19.6 5.9
5.|-- 137.221.78.88 30.0% 10 8323. 7800. 6940. 8468. 508.1
6.|-- 137.221.78.34 0.0% 10 1.4 9.8 1.2 48.1 16.3
7.|-- adm-b2-link.telia. net 0.0% 10 1.4 1.1 0.8 1.4 0.0
8.|-- adm-bb4-link.telia. net 0.0% 10 20.1 20.0 19.8 20.2 0.0
9.|-- hbg-bb4-link.telia. net 0.0% 10 19.9 19.9 19.8 20.1 0.0
10.|-- 213.155.135.121 0.0% 10 12.2 12.3 11.9 13.5 0.0
11.|-- oso-b2-link.telia. net 0.0% 10 19.4 19.3 19.2 19.5 0.0
12.|-- broadnet-ic-335689-oso-b4.c.telia. net 0.0% 10 19.6 19.4 19.4 19.6 0.0
13.|-- ae4.cr3.san110.as2116. net 0.0% 10 26.1 26.1 26.0 26.2 0.0
14.|-- he7-1-0.cr1.san110.as2116. net 0.0% 10 26.9 26.7 25.9 29.4 1.0
15.|-- ae6.cr1.prinsg39.as2116. net 0.0% 10 33.8 34.5 33.5 42.3 2.7
16.|-- he8-0-0.cr1.fjell33.as2116. net 0.0% 10 44.6 45.1 44.5 48.7 1.1
17.|-- te2-0-1.ar1.frylu.as2116. net 0.0% 10 44.1 44.6 43.8 50.8 2.1
18.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0

29/04/2020 15:38:16 UTC

MTR:
Start: Wed Apr 29 15:38:18 2020 Blizzard 1.|-- Blizzard 0.0% 10 0.2 0.3 0.2 0.4 0.0
2.|-- 37.244.24.3 0.0% 10 0.5 0.5 0.5 0.6 0.0
3.|-- Blizzard 0.0% 10 1.2 1.4 0.9 2.7 0.5
4.|-- 137.221.66.46 0.0% 10 0.6 3.0 0.5 23.5 7.2
5.|-- 137.221.78.88 30.0% 10 8215. 8068. 7535. 8381. 321.4
6.|-- 137.221.78.34 0.0% 10 1.2 4.5 1.2 20.2 6.9
7.|-- adm-b2-link.telia. net 0.0% 10 1.1 1.0 0.8 1.2 0.0
8.|-- adm-bb4-link.telia. net 0.0% 10 19.7 20.1 19.7 21.3 0.3
9.|-- hbg-bb4-link.telia. net 0.0% 10 19.9 20.2 19.8 21.6 0.3
10.|-- 213.155.135.121 0.0% 10 12.8 12.2 11.9 13.1 0.0
11.|-- oso-b2-link.telia. net 0.0% 10 19.2 19.7 19.1 23.5 1.2
12.|-- broadnet-ic-335689-oso-b4.c.telia. net 0.0% 10 19.5 20.2 19.4 27.0 2.2
13.|-- ae4.cr3.san110.as2116. net 0.0% 10 26.1 26.4 26.0 28.5 0.5
14.|-- he7-1-0.cr1.san110.as2116. net 0.0% 10 26.3 26.1 25.9 26.3 0.0
15.|-- ae6.cr1.prinsg39.as2116 .net 0.0% 10 33.7 34.8 33.5 42.0 2.5
16.|-- he8-0-0.cr1.fjell33.as2116. net 0.0% 10 44.8 44.6 44.4 44.8 0.0
17.|-- te2-0-1.ar1.frylu.as2116. net 0.0% 10 43.8 43.9 43.7 44.1 0.0
18.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0

29/04/2020 15:38:18 UTC

TRACEROUTE:
traceroute to 193.71.142.53 (193.71.142.53), 15 hops max, 60 byte packets
1 Blizzard Blizzard 0.397 ms 0.425 ms 0.441 ms
2 37.244.25.2 (37.244.25.2) 2.036 ms 2.090 ms 2.110 ms
3 Blizzard Blizzard 2.139 ms 2.150 ms 2.174 ms
4 137.221.66.34 (137.221.66.34) 0.978 ms 1.057 ms 1.219 ms
5 137.221.77.70 (137.221.77.70) 2.168 ms 2.179 ms 2.188 ms
6 137.221.77.34 (137.221.77.34) 2.072 ms 1.097 ms 1.098 ms
7 et-4-0-14.edge7.Paris1.Level3. net (213.19.199.109) 7.154 ms 7.031 ms 7.179 ms
8 ae-2-2.bar1.Oslo2.Level3. net (4.69.137.53) 42.159 ms 42.529 ms 42.571 ms
9 BROADNET-NO.bar1.Oslo2.Level3 .net (62.140.27.82) 35.746 ms 35.842 ms 35.694 ms
10 ae4.cr3.san110.as2116. net (195.0.240.150) 43.202 ms 43.093 ms 43.037 ms
11 he7-1-0.cr1.san110.as2116. net (193.75.1.68) 43.534 ms 43.150 ms 43.390 ms
12 ae6.cr1.prinsg39.as2116. net (193.90.113.17) 52.096 ms 50.711 ms 50.855 ms
13 he8-0-0.cr1.fjell33.as2116. net (193.90.113.9) 61.849 ms 61.936 ms 61.934 ms
14 te2-0-1.ar1.frylu.as2116. net (193.90.113.114) 60.928 ms 60.882 ms 61.013 ms
15 * * *

29/04/2020 15:38:32 UTC

PING:
PING 193.71.142.53 (193.71.142.53) 56(84) bytes of data.

— 193.71.142.53 ping statistics —
4 packets transmitted, 0 received, 100% packet loss, time 2997ms

29/04/2020 15:38:30 UTC

MTR:
Start: Wed Apr 29 15:38:21 2020 Blizzard 1.|-- Blizzard 0.0% 10 0.5 0.4 0.3 0.6 0.0
2.|-- 37.244.25.2 0.0% 10 0.9 0.7 0.5 0.9 0.0
3.|-- Blizzard 0.0% 10 1.3 1.4 1.1 2.4 0.3
4.|-- 137.221.66.34 0.0% 10 1.4 1.1 1.0 1.4 0.0
5.|-- 137.221.77.70 0.0% 10 1.3 3.8 0.9 27.5 8.3
6.|-- 137.221.77.34 0.0% 10 1.1 7.6 1.0 42.4 13.2
7.|-- et-4-0-14.edge7.Paris1.Level3. net 0.0% 10 2.3 5.4 1.3 28.4 8.3
8.|-- ae-2-2.bar1.Oslo2.Level3. net 10.0% 10 42.5 44.3 42.5 54.4 3.8
9.|-- BROADNET-NO.bar1.Oslo2.Level3 .net 10.0% 10 35.8 35.8 35.7 36.0 0.0
10.|-- ae4.cr3.san110.as2116. net 20.0% 10 43.3 43.5 43.0 44.6 0.4
11.|-- he7-1-0.cr1.san110.as2116. net 30.0% 10 43.3 43.3 43.0 43.5 0.0
12.|-- ae6.cr1.prinsg39.as2116 .net 0.0% 10 50.8 51.8 50.8 56.8 1.9
13.|-- he8-0-0.cr1.fjell33.as2116. net 50.0% 10 61.9 62.1 61.7 63.2 0.5
14.|-- te2-0-1.ar1.frylu.as2116. net 20.0% 10 61.1 61.3 61.0 62.3 0.0
15.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0

29/04/2020 15:38:21 UTC

PING:
PING 193.71.142.53 (193.71.142.53) 56(84) bytes of data.

— 193.71.142.53 ping statistics —
4 packets transmitted, 0 received, 100% packet loss, time 2998ms

29/04/2020 15:38:34 UTC

MTR:
Start: Wed Apr 29 15:38:25 2020 Blizzard 1.|-- Blizzard 0.0% 10 0.7 0.5 0.4 0.8 0.0
2.|-- 37.244.25.2 0.0% 10 0.9 0.7 0.6 0.9 0.0
3.|-- Blizzard 0.0% 10 1.1 1.6 1.1 3.1 0.5
4.|-- 137.221.66.34 0.0% 10 1.1 1.3 1.0 2.4 0.0
5.|-- 137.221.77.70 0.0% 10 0.9 4.4 0.9 30.6 9.2
6.|-- 137.221.77.34 0.0% 10 4.2 1.9 1.2 4.2 0.9
7.|-- et-4-0-14.edge7.Paris1.Level3 .net 0.0% 10 1.8 2.5 1.3 9.3 2.4
8.|-- ae-2-2.bar1.Oslo2.Level3. net 10.0% 10 42.4 42.5 42.3 43.2 0.0
9.|-- BROADNET-NO.bar1.Oslo2.Level3. net 30.0% 10 36.0 36.9 35.9 39.7 1.4
10.|-- ae4.cr3.san110.as2116. net 0.0% 10 43.0 43.4 43.0 45.2 0.3
11.|-- he7-1-0.cr1.san110.as2116. net 10.0% 10 45.4 43.7 43.2 45.4 0.6
12.|-- ae6.cr1.prinsg39.as2116. net 0.0% 10 50.8 50.9 50.7 51.2 0.0
13.|-- he8-0-0.cr1.fjell33.as2116. net 10.0% 10 61.8 62.1 61.7 64.2 0.6
14.|-- te2-0-1.ar1.frylu.as2116. net 10.0% 10 61.0 61.1 60.9 61.3 0.0
15.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0

29/04/2020 15:38:25 UTC

MTR:
Start: Wed Apr 29 15:38:32 2020 Blizzard 1.|-- Blizzard 0.0% 10 0.6 0.4 0.3 0.6 0.0
2.|-- 37.244.25.2 0.0% 10 0.6 0.9 0.6 1.9 0.0
3.|-- Blizzard 0.0% 10 1.0 1.5 1.0 2.6 0.0
4.|-- 137.221.66.34 0.0% 10 1.0 1.2 1.0 1.6 0.0
5.|-- 137.221.77.70 0.0% 10 1.0 7.1 0.9 36.8 12.0
6.|-- 137.221.77.34 0.0% 10 1.0 9.9 1.0 67.2 21.2
7.|-- et-4-0-14.edge7.Paris1.Level3. net 40.0% 10 1.5 4.4 1.3 14.3 5.2
8.|-- ae-2-2.bar1.Oslo2.Level3. net 20.0% 10 42.1 45.7 42.1 67.8 8.9
9.|-- BROADNET-NO.bar1.Oslo2.Level3. net 0.0% 10 37.4 36.1 35.8 37.4 0.3
10.|-- ae4.cr3.san110.as2116. net 10.0% 10 43.7 45.4 43.2 60.1 5.5
11.|-- he7-1-0.cr1.san110.as2116. net 20.0% 10 48.3 44.1 43.0 48.3 1.7
12.|-- ae6.cr1.prinsg39.as2116. net 10.0% 10 51.1 51.0 50.6 51.6 0.0
13.|-- he8-0-0.cr1.fjell33.as2116. net 0.0% 10 61.7 61.9 61.7 63.2 0.0
14.|-- te2-0-1.ar1.frylu.as2116. net 10.0% 10 61.1 61.1 61.0 61.2 0.0
15.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0

29/04/2020 15:38:32 UTC

Tracerout for 185.60.112.157
1 2 ms 1 ms <1 ms router.domain_not_set.invalid [192.168.1.254]
2 <1 ms <1 ms <1 ms eunet-gw.trw.no [193.71.136.1]
3 <1 ms <1 ms <1 ms 10.130.16.49
4 1 ms 1 ms 1 ms te1-0-11.cr1.fjell33.as2116. net [193.90.113.113]
5 12 ms 12 ms 12 ms he16-1-0.cr1.prinsg39.as2116. net [193.90.113.8]
6 23 ms 20 ms 19 ms ae9.cr1.san110.as2116. net [193.90.113.16]
7 19 ms 22 ms 20 ms ae12.br1.fn3.as2116. net [195.0.244.234]
8 20 ms 19 ms 19 ms 62.140.27.85
9 59 ms 50 ms 51 ms ae-2-3204.edge7.Amsterdam1.Level3. net [4.69.162.181]
10 58 ms 44 ms 44 ms BLIZZARD-EN.edge7.Amsterdam1.Level3. net [212.72.41.90]
11 835 ms 1100 ms 1094 ms ae1-br02-eqam1.as57976 .net [137.221.78.35]
12 44 ms 44 ms 44 ms 137.221.78.85
13 45 ms 45 ms 45 ms 137.221.66.43
14 44 ms 44 ms 44 ms 185.60.112.157

Tracerout for 185.60.112.158:
Tracing route to 185.60.112.158 over a maximum of 30 hops

1 <1 ms <1 ms 3 ms router.domain_not_set.invalid [192.168.1.254]
2 <1 ms <1 ms <1 ms eunet-gw.trw.no [193.71.136.1]
3 <1 ms <1 ms <1 ms 10.130.16.49
4 1 ms 1 ms 1 ms te1-0-11.cr1.fjell33.as2116. net [193.90.113.113]
5 13 ms 12 ms 12 ms he16-1-0.cr1.prinsg39.as2116. net [193.90.113.8]
6 19 ms 20 ms 23 ms ae9.cr1.san110.as2116. net [193.90.113.16]
7 29 ms 19 ms 19 ms ae12.br1.fn3.as2116. net [195.0.244.234]
8 20 ms 20 ms 19 ms 62.140.27.85
9 50 ms 50 ms 53 ms ae-2-3204.edge7.Amsterdam1.Level3. net [4.69.162.181]
10 45 ms 49 ms 44 ms BLIZZARD-EN.edge7.Amsterdam1.Level3. net [212.72.41.90]
11 44 ms 44 ms 49 ms ae1-br01-eqam1.as57976. net [137.221.78.33]
12 43 ms 44 ms 103 ms 137.221.78.81
13 45 ms 44 ms 44 ms 185.60.112.158

Tracerout for 185.60.114.159:
1 <1 ms <1 ms <1 ms router.domain_not_set.invalid [192.168.1.254]
2 1 ms <1 ms <1 ms eunet-gw.trw. no [193.71.136.1]
3 1 ms 1 ms 3 ms 10.130.16.49
4 1 ms 1 ms 1 ms te1-0-11.cr1.fjell33.as2116. net [193.90.113.113]
5 12 ms 12 ms 13 ms he16-1-0.cr1.prinsg39.as2116. net [193.90.113.8]
6 20 ms 22 ms 21 ms ae9.cr1.san110.as2116. net [193.90.113.16]
7 19 ms 21 ms 20 ms ae12.br1.fn3.as2116. net [195.0.244.234]
8 20 ms 20 ms 38 ms 62.140.27.85
9 51 ms 50 ms 50 ms ae-2-3204.edge7.Amsterdam1.Level3. net [4.69.162.181]
10 48 ms 45 ms 44 ms BLIZZARD-EN.edge7.Amsterdam1.Level3. net [212.72.41.90]
11 1129 ms 1317 ms 1099 ms ae1-br02-eqam1.as57976. net [137.221.78.35]
12 91 ms 110 ms 126 ms et-0-0-3-br02-eqpa4.as57976 .net [137.221.65.92]
13 61 ms 61 ms 61 ms be2-pe2-eqpa4.as57976. net [137.221.77.73]
14 65 ms 63 ms 63 ms 185.60.114.159

Issue is being caused by a Blizzard routing devices which have packet loss and latency issues at the moment. It is present from one of the core peering links between Blizzard and many ISPs. This is NOT caused by your own ISP, this is a problem with devices owned by Blizzard. Either they are at capacity or have an issue their networks team need to investigate.

ae1-br02-eqld5.as57976[DOT]net [137.221.79.35] - 11-12% packet loss
et-0-0-2-br02-eqpa4.as57976[DOT]net [137.221.65.18] - no packet loss, high latency spikes
be2-pe2-eqpa4.as57976[DOT]).net [137.221.77.73] - 11-12% packet loss
137.221.66.37 - 13-14% packet loss

*replaced the .net with [DOT] as blizzard thinks im posting a link. GG

All show packet loss and latency issues when performing continual trace route’s within the blizzard network.

If you want to test this for yourself, use MTR either WinMTR or a Linux variant and you do a continual ping to your connected server. Trace routes performed against Zandalar Tribe EU.

2 Likes

Blizzard needs to respond to this. This has been an ongoing issue for 3 days now, and is far, FAR worse after maintenance. Game is completely unplayable. Zero response from anyone other than generic cp/paste give us yet another tracert. SORT IT OUT BLIZZARD.

Checking in with the same issue as everyone else in this topic and in the UK. Abilities such as heroic leap are not working due to lag and just died on my warrior. Not a great experience.

Since reset eveything lags and higher ms than usual :frowning:

why should we provide traceroutes anymore? it is clear everyone is affected, servers need a restart

2 Likes

Agreed, Plenty of traceroutes have been provided from players from all over the world on many different ISP’s its obvious that the common denominator is Blizzard. You should be passing this on to the top and finding out what is going on with your servers.

1 Like

https //eu.forums.blizzard.com/en/wow/t/refund-for-my-monthly-sub-as-i-cannot-play/146837

things seem to look a bit better atm, hopefully u fixed it!

Yeah, seems like the problem is gone

last night under 40 ms and after reset 150 - 500 ms its unplayable…

not fixed here either

stil have big lat and many lags…