How difficult does it have to be to get help?

Support Technical Support
1

Hi Blizzard.

I just ran into a quest with a wrong quest description.

I thought I would inform you of the error, but then the real problems arose….

When I try to use the ingame support feature to report a bug, it just gives me a guide to go to the forums.

I follow the link and this sends me to the US forums – I am playing on an EU server?!?! (Draenor)

So after logging ind and then getting the error message that I need a lvl 10 toon, I got frustrated only to notice it was the US forums it had redirected me to.

I then logged in on the EU support forum and wanted to create a reply to the Dragonflight bug thread.

But alas, it just loaded for a bit and then nothing happened other than the thread was now pinned and I was following it… No way to actually write any text?

I then found a guide that told me how to do it ingame - https://eu.battle.net/support/en/article/000015043

But in the end, this just opens up the same screen, with a link redirecting me to the forums… Which has a pinned guide showing how to do bugreporting, this guide shows the abovementioned guide on how to do it ingame which in turn links to this forum…
You see the problem???

After going through some guides I finally decided that I couldn’t be bothered to do all this work, simply to help you guys out with bug handling…

But then I thought, maybe some day I need help with something so I might as well figure out HOW to actually get in touch with you – finally, some how through the vast option of support menus and functions on the website… I found this place and was able to make a post. It probably isnt the right forum section, but honestly I cant be asked to keep going through more hoops…

Also the guide telling me how to contact a GM ingame, just clicking the “contact GM” button – also doesn’t exist.

I have NOT made any modifications to my GUI just FIY.

So to sum up:

  • Quest: “Hands-Off Operation” has wrong text, it says “Save 12 Endangered Whelps while eliminating 8 Searclaw Phoenixes and Ashbinder Tornecha.”.
    But the actual quest requires you to save 8 Endangered Whelps and eliminating 12 Searclaw Phoenixes.

  • PLEASE make it easier to get in touch with support/bug reporting… We are doing it to help YOU. Please don’t me it unnecessarily difficult to do this…

  • Please bring back a simple way of getting in touch with a GM from the support menu

  • Please don’t redirect to a US forum, when playing on a EU realm (Draenor)

Happy New Year!

2

Posted it from one of my alts on the forum… Dont know why but I guess it doesnt matter :slight_smile:

3

Magical In-Game Bug Report

CS doesn’t handle nor forward bug reports: We submit bug reports through the In-Game Bug Report in the Europe Region.
Reports submitted in this fashion will not receive a response. Instead, they’ll be directed to the teams responsible for addressing them.

To report a bug in-game:

  1. Press Esc or click the ? button to open the menu.
  2. Click Support.
    2.5 Note: Do NOT use search bar or click “Contact Support” links.
  3. Click Submit feedback or bug report, the middle button in the row with the Anub’Arak bug/insect icon.
  4. Enter the details of the bug into the Submit a bug description box, making sure to follow the guidelines outlined on the submission form.
  5. Click Submit.
    If prompted to go to US Bug Report forum, go back to step 2.5

You can submit a bug report ingame if you follow the instructions to this big Anub’Arak icon.

[Album] WoW EU Bug report & US Bug report guide
4

they do not care

2 Likes
5

If you bothered to read my post, this is exatcly the part that doesnt work and just sends me into a “loop”.

6

And the imgur guide also points which button you have to click at that point.

7

I followed those steps correctly, still didn’t send me to a place where I could actually report the bug.

8

We have a lot of people come to the forums who insist they do not find the button that after some discussion have clicked the wrong buttons ingame, what are you seeing at this moment?

Upload the screenshot at imgur and paste it here with backticks ``.

Edit2: I added the first 2 steps to my screenshot guide and you should then be able to see the middle button it’s only 2 clicks at this point before clicking on Anub’Arak.

Edit3: For example in this post above mines there was a poster who said he just clicked 1 other button but was 4 other buttons before he got stuck in a loop.

9

I literally saw a blue poster the other day telling people in a thread they have forwarded an in-game bug issue for “escalation”. Someone is not being consistent.

10

You meant this post?

The caveat is, for major/critical or gamebreaking bugs they can be asked by the developers to gather information.

The problem is that posters come here and declare a cosmetic colour or shoulders ‘floating’ as being ‘gamebreaking’ and want it to be escalated in a Priority 1 Bugfix as an example.

Generally however most bugs should be reported through the ingame button as that also attaches a lot of internal info besides the box you fill in or on the US bug report forums as advised by our resident Blizzardian here:

11

There is some great information provided by Saneko here, and as the “resident Blizzardian” (I might get myself a t-shirt with that printed on…) I can only confirm pretty much all that was said.

I’d like to underline one specific detail here, when it comes to how bug reports work and which role Gamemasters can have in that. By and large, both GMs and forum crew are not involved in the process, but there are a small amount of exceptions to this. Sometimes an already known bug has a work-around/solution that can be applied from our end without having to wait for a developer to actually change the code, and if a bug cannot be reproduced by our QA/development teams we may indeed reach out to players who have encountered the issue first-hand and gather information from them.

For the ~99% of time where none of the above applies, using the embedded bug-reporting system within the game is the best way forward. Said reports gather a wealth of environmental data from the game client, in addition to the information provided by whoever submits the report, which in sum puts our QA-team into a much better position when it comes to reproducing the circumstances that lead to the issue - and once those are known, a solution is typically a lot more quickly found. :slight_smile:

1 Like
12

It’s very weird that you need to put an image for people to know where to click.
Bug reporting and ticket submission are, at the moment, exhausting processes.
This just gives all the wrong messages, because I’m pretty sure that a company like Blizzard can certainly do much better than me in the bug report/ticket submission area - in fact, me and many others know this from what we’ve seen in the past.

13

It happens quite often on the forum that the forum regulars had to resort to creating a screenshot, and even then players seem to miss the button.

To reach the bug report you only need 3 clicks after logging into the game which is quite simple.

From several other posts I’ve seen players claim this button doesn’t exist (but don’t provide a screenshot), not follow instructions, focus on entirely different buttons not relevant to bug reporting etc etc.

14

how can I read something what doesn’t exist? :woman_facepalming: :person_facepalming: :man_facepalming: There is no answer.

If you bothered to check my post, you would know there is no answer -_-

15

it is not a bug -_-

Edit - as you can’t post more than 3 replies o.O - here:

thank you all who managed to help me … which is nobody. I managed to fix it by myself and done -_-

16

How about just letting us post on the US forums? The EU forums is like screaming in to the void anyway. :slight_smile:

17

They also mysteriously vanish, almost as if they suddenly found the button.

1 Like
18

You can post on the US bug report forums if you follow my guide, but beware that their forums very rarely receive a blue post only to request for more information in certain bugs.

19

I was just thinking more broadly. There is no reason the forums couldnt be one and the same.

20

I think they are kept geographically separate because the games are also geographically separate. Which makes a kind of sense.