How is this not false advertising? fraud? service sold in SoD shop unuseable

Whilst playing Season of Discovery, i opened the ingame shop and was greeted by ‘realm transfer’ as a service i could buy.
I proceeded to purchase.
At the character select screen i can see the realm transfer i purchased, but i when i clicked it and select a character, i’m told you cannot realm transfer on SoD realms…
Why do you advertise this service to me, inside SoD, allow me to buy it, and then tell me i can’t use it?
is this not false advertising or fraudulent under UK law?
I tried asking a GM ticket for a refund or to at least transfer so i could use it in Wotlk classic, but the GM says no refunds, and it only works in classic??? So not SoD classic and not wotlk, just classic classic classic?
Someone help me please!
i’ve been playing various Warcraft since original TBC but honestly this has really made me feel unwanted and simply a $$ bag to this company, pretty sad.

7 Likes

While the in-game shop is available in the WoW Classic client, Blizzard does not have the ability to disable it for specific servers (such as SoD realms).

Although you raise an interesting point, the ingame tab did say certain restrictions apply before you buy it with the option to peruse the details. If you think you’ve been defrauded due false advertisment you could peruse consumer organisations.

SOD transfers are not available and I already recommended they put a warning inside the game about that. It’s on the site or BNET shop though that you can’t transfer.

If you’ve recently bought the transfer token you can request a refund, either through the automated self refund panel or manual ticket. If it has been too long ago or partially used they may refuse it.

There are also 3 different purchaseable transfers:

Classic Transfer (Excludes Seasonal)
Wrath Transfers soon will become Cataclysm.
Retail Transfers.

The above act independently in their own game versions and cannot be swapped or used in another version. The reason why there are multiple versions is so when they choose to give promotions they can specifically target a version group I think.

You’ve done your part in asking for a refund which was refused so the next step is contact your bank and request a chargeback.
Do a quick Google search if you are unsure about chargebacks - but UK Citizens advice is a great start.
Blizzard really need to clearly state on their store what services cover what version of WoW - it really isn’t that difficult!

4 Likes

How is that an excuse? Blizzard advertises a thing, then the customer buys it, then they say “sorry we cannot”. How the hell is that a customer problem?

2 Likes

The didnt advertise with it. The option is present on the launcher, just as you have other options anywhere you go which makes no sense. The wise thing is to check before you buy - like always. And ofc Blizzard should add a short note: Does not apply to SOD.

OP can get a refund - several people did that already - so if Blizzard refused a refund, then OP must have done something beside what he wrote, like used charges on a multi transfer or bought for a different game.

1 Like

Man quit crying like a little baby geez grow up. U wanna sue blizzard for a measly 20 bucks lolz?!

As Xenera said, Blizzard never advertised paid character transfers are enabled for SOD. Even free ones aren’t available at the moment.

You assumed they were available without reading the further terms of the transfer option. Which is a somewhat common problem I suggested them to fix.

You can call it whatever. De-facto they offer to buy a server transfer inside the in-game shop while you are on an SoD realm. It is very misleading and if they do not refund afterwards it is just very bad customer’s treatment, no matter whether the laws of your country find this to be false advertisement or not

4 Likes

If you feel you’re wronged you can contact legal consumer organisations about it.

I have not bought any transfers, the author of the post did, and, according to him, he was refused a refund

What a joke as an excuse for multibillionaire company as part of another multibillionaire company.
I can help you:

if(!realm->isSeasonOfDiscovery(){
showRealmTransferButton();
}

Do you need more money for that?

8 Likes

If you think that is all what is needed please apply at the Careers page if there’s an opening.

You have no idea what is going on behind the scenes, as do I but I assume it would be a lot more difficult than that.

Better just for Blizzard to add a line of text, but then again, people won’t read it.

The self refund page should allow the OP to refund the transfer tokens.

Do not do a chargeback, that is counted as fraud and Blizzard could disable your Warcraft account.

1 Like

I would like to do so, sadly, my stack is different.
Let’s go into the problem little deeper:
You have a “Shop” button right now. You can press in being in the character list of realm you playing. The realm is definitely has a property defines it like SoD-realm. All you need to do is to hide the button in SoD-realms because there’s only character transfers right now.

You telling me Blizzard has no access to that part of the code? You telling me the WoW client gets realm list with parameters like:

{
"name": "Chaos Bolt"
"type": "PvP"
"population" : "High"
}

…and it’s completely impossible to have it like this

{
"name": "Chaos Bolt"
"type": "PvP"
"population" : "High"
"type2" : "SeasonOfDiscovery"
}

… and after you just put the new condition “around” the “Shop” button just not to show it? or disable it.

Like for example in the shop you can’t press “Buy now” button before you select the product. So it means your button (obviously) could has a conditions to press.

Yeah, I absolutely have an idea they get the realm list from a server and they have conditions on buttons to be active or not.

We are speaking not just about some interface old-school bug everyone get used to. People could pay money for nothing and require refund later. It’s not a good UX/UI for both sides.

5 Likes

Most likely the object programming behind the client is more complex than what you have presented but it is still not an excuse

If they need to introduce a new store mount, they always will find a way to do it, suddenly all the technical limitations will disappear

Ofc i’m simplifying because there’s no point on guessing how exactly they did it, it’s not my job, I just model it.

They have a limitation for PvP realms to disallow to create an opposite faction character. And they removed that limitation later on. This limitation was based on same data: realm data.

But they DO offer refunds:

If you purchased a Character transfer and are unable to use it, you can request a refund from the website directly:

https://battle.net/support/help/product/services/334/1997/solution

I see no reason for a person to blatantly lie on the forum about something like that

Neither do I, which is why I suggest OP did something else: returned a used transfer or transfer for another expansion.

Or maybe they actually refused to refund
Anyway, cannot get to the truth here, can only speculate. But if the OP hasn’t lied then what has happened is sad. Also if he lied it is still mind-boggling how a multi-billion company is incapable of handling their own in-game store