I came to the conclusion that the problem is directly related to Intel graphics cards. Those whom I know and who use a different graphic card on a MacBook (for example Nvidia) did not encounter our problem. Probably, at a high speed of processing the operation, the video cache of the Intel graphic card is clogged, and the freezing is probably due to the fact that the graphic card doesn’t have time to process the video stream … I’m not sure, guys, but the problem is serious. In theory, there are many of us have this issue…and Blizzard simply must help …
1 Like
This is not True, I can switch between the Intel Iris card or the AMD Radeon R9 M370X and still have the same issues.
Issue ID: #69685577
Your ticket has received the following response:
Hello Gruthless,
Unfortunately this is a matter outside of Customer Supports control. The World of Warcraft Development team are aware of an issue impacting an extremely small number of MAC users and currently working to resolve this matter as soon as possible.
At this time, Customer Support can only recommend you reduce your clients resolution and reduce the graphics settings which we have seen can reduce the frequency of issue for the impacted players.
We sincerely apologise for the inconvenience to cause but there is sadly nothing Customer Support can do to resolve the issue itself for you.
Kind regards,
Zorgarium
Senior Customer Service
In other words, bugger off
oh, really?
u got freeze and have crashes with radeon?
btw, which Mac u use?
Scroll up m8…
just thank that just intel get freeze…lol…
btw answer to me:
Hello Daria!
My name is Game Master Alderwint. I am glad to welcome you.
Daria, I apologize for the inconvenience. Information submitted to developers for review. I’m afraid that at the moment the support service does not know at what stage this issue is. In the topic by link, players discuss the situation, and it would be nice if you unsubscribed in this topic too (this is the American section of the forum, if you need help with English, then Google Translate will do fine):
Daria, thanks for your understanding. I wish you a great day and a good start to the week.
With respect,
Blizzard Support
Same issue for me too. Can play any old content but the moment I try any Visions, or current dungeons I’m getting the pinwheel of death and 10-15 sec freezes, then my MacBook either switches off altogether or I go back to normal for a few secs, only for it to happen again. Its so frustrating!
MacBook Pro 2018 Touch Bar, running OS Catalina
Zorgarium wrote:
Hello Gruthless,
Our Quality Assurance and Development team are indeed investigating this issue, unfortunately matters are not always easy and quick to fix.
Unfortunately we simply cannot offer any compensation in this case, with the complexity of online games it’s simply not possible for us to guarantee a problem free experience for 100% of players and this is very clearly covered in our End User Licence Agreement.
Zorgarium
Customer Service
After this message there is no longer an option anymore to reopen the ticket.
In other words, this is it, proof they simply do not WANT to offer any form of compensation whatsoever as it is marked unimportant enough.
** Unbelievable Blizzard - So disappointed **
2 Likes
Hi, same issue here.
I was getting the beachball of death in HFC last night…can’t run any 8.3 content and can’t do transmog runs either. Good times.
Hi,
I have been having this problem after the newest content patch.
My bfs computer totally freezes after gaming for a short while. (I would say 5 to 30min max).
My game and chat window freezes, but I can hear the voices that come from other group members being in combat or mobs that are nearby, hitting me or other players.
I get this “beach ball” rolling and then it freezes.
Only thing that helps for it is force closing game and restarting it.
But then again, minute or 5 the same thing appears.
It REALLY does bother and I really can’t play the game 
His computer is MacbookPro, Mojave OS from 2018. 2.3ghz i5, 8GB memory.
Could updating OS help somehow?
I do not run any addons on this computer.
I tried the scan and repair.
I deleted the interface and such folders and relogged.
You lazy useless devs.
You stupid trash tier comunity managers.
2 weeks, not a single information.
Not a single evolution.
Go to hell.
We are outside patience. TWO WEEKS.
You are stealing our money.
Money you don’t deserve how bad you are.
2 Likes
iMac crashed 5 times today, just really wanted to keep playing, had to stop, game is just so unplayable.
cancelled also after 12 days of piece of sh!t 
i know blizzard simply does not care with it… it will not be refunded…
" reduce graph and etc.? " are you kidding me? its still a piece of sh…still freezing, thanks for nothing… and not even fun to see the pixels and can not even see my char just a blur…
3 Likes
just change my graphic to pixels, that I don’t see anything XD…and…game still freezing so hard
1 Like
There’s little you can do other than wait for a patch from Blizzard.
If you’ve got the space, you can run WoW from a bootcamp Windows partition your MacBook, but that’s a sucky solution.
And Blizz, if you’re reading this, please hire more macOS developers. Or perhaps, better macOS developers. And thoroughly test your stuff before releasing it into the wild?
1 Like
cancelled sub
1 Like
Hey you sh%tty retarded blizzzard commu assist why are you not doing your job ?
And say to your trashy dev they sucks.
If you had a little self esteem you would quit your job. Being so bad should be forbiden.
First i was tilted against the big hats who decided to release the patch whith those bug.
But they can’t anticipate how bad you are. 2 week and the problem is still here.
2 week and one modification you removed cause it was worst ???
Srly blizzard should all fire you.
You are a shame for the world of the video game.
2 Likes
i think if u wanna play WOW on a mac without any lag on ultra setting u gonna need to spend $40K Euro and get the Mac Pro 
2 Likes
Do anyone know if i have to make an official ticket to blizz if they plan to refund or is it enough to post complaint here?