I think it is a horrible misperception to believe that WOW simply sustains itself, just because there is no better alternative on the market. A synergy between developers and players is the bread and butter for any successful game that plans to exist many years from now. Those who fail to maintain and foster this synergy, won’t survive in the long run.
Just to give you an example.
People are spending countless hours and efforts testing the WOW Beta and reporting bugs to the development deam. As much as it looks like a premium gift from Blizzard to be allowed to test it before the actual release, it much more helps Blizzard to improve and develop their product. On top of this they even cash in on monthly subscriptions of those testing.
Its a synergy of game developer and player, in which one cannot exist without the other, thus both parties have to be treated with equal respect.
In my opinion, this synergy got a little bit out of balance. Shadowlands was postponed as inofficially predicted and the development team turned into silence mode about a burning topic (Server Merges) that might not be important for them, but for us.
And this imbalance is what causes people to be upset or disappointed, and as someone who is playing WOW on a dead realm pool I am telling you in all honesty that we have lost many players to the game entirely because they couldn’t participate in end game content, but couldnt afford to pay a server transfer.
It is just ridiculous and just pure incompetence.
It wont make me stop playing the game, but it makes me entirely disagreeing with their mindset vision and this might impact me in the long run, as soon I get a better alternative or loose interest in the game itself.
The cherry on top is that they even give a cash discount on server transfers instead of just admitting that they failed and need a second attempt later this year or the next one.
this thread has 24,4k views at this point of writing and its evident that they intentionally ignore what the community has to say.