If goods you bought anywhere in the EU turn out to be faulty or do not look or work as advertised, the seller must repair or replace them free of charge or give you a price reduction or a full refund .
Did he give them time to try to repair it?
Usually a āreasonableā time.
- This means that your customer must firstly request that you repair the product, or replace it if repair is not a viable option (e.g. too expensive). You must do this within a reasonable time and without significant inconvenience for your customer.
Seeing as the release date was promised mid 2019, they already for-fitted that in any legal case. Still the grounds of being falsely advertised warrant an immediate refund.
To repair what was already published as a content? 
Oh god Blizzard fan boy in here huh? Did you see the difference between what they published and what was the reality in the game? The content is not about repairing, itās about scamming, not delivering what was promised. Content isnāt broken, itās just non existing.
Just to add to this bonfire. A few months back I was playing Hearthstone and they just added dual class arena for a month. I play Hearthstone on my phone when Iām not at home and I did love playing Arena in Hearthstone especially dual class as it spices things up a bit and makes the game more interesting and dynamic.
Well I decided to pay the entrance fee of Ā£1.99 to play some and I paid for a few and the game kept crashing and disconnecting me which meant I lost most of my runs but I figured maybe it was my phone playing up or my network. I got home and went on the tech support forums to find A LOT of people having the same problem. After learning that it was actually a fault on Blizzards side I rightfully asked to be refunded for the arena runs I had paid for as I didnāt get the service I paid for.
Posted on the forums asking for a refund, ignored. I emailed them also and I got no response. I gave up in the end as I couldnāt be bothered chasing them for Ā£20 but it also was the last straw, quit hearthstone and they lost a customer that would regularly buy packs and pay arena entrance fees.
I know itās only Ā£20 but itās the principle of it. Seems games companies can get away with releasing bugged games and updates and still get to keep all monetary gains.
So if Iām honest Iām not surprised they are doing this because Activision is a slimy f@#king company. They are a disgrace and if it wasnāt for the fact that I love Classic then Iād avoid the company altogether, they only get my sub money now and thatās all I will give them.
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Unfortunately itās not up to the customer alone to decide if it was falsely advertised. You may win if you take Activision blizzard to court, but until you have a court ruling you should never try to refund the payment for agreement on your own through a third party. If the other part of the agreement is a serious business, that will always cause you more trouble.
The promised release date has no relevance here. Iām sure he would have recieved his refund if he had tried getting it before actually downloading the game.
Patching games is pretty much the standard these days. I doubt youāll get far in court with arguing that you gave blizzard 3 working days to fix the issues.
No, I have no interest in buying warcraft 3 reforged. I have yet to see any remake of a game that has been worth buying, so if I want to play WC3 Iāll play WC3. I also donāt pre-purchase games with the horrible state the gaming industry is in, and our severe lack of customer rights.
For someone who havenāt bought the game, what is missing that was actually promised? Words like āremodeledā, āreforgedā, āremasteredā and āupdatedā doesnāt promise high quality or new content, only changes. And even if something is missing, it does under no circumstance make going to paypal or your cc company to refund it a wise decision if you ever want to do any business with blizzard again.
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Ok now go to YouTube and search for a videos about WC3 Reforged what was advertised Vs Reality in game. Then apply this
If goods you bought anywhere in the EU turn out to be faulty or do not look or work as advertised, the seller must repair or replace them free of charge or give you a price reduction or a full refund .
I already did. Itās pretty much āblizzard made no effort hereā, āincompetenceā and promotional cinematics not being the same as the ingame cinematics, the latter again being pretty much standard within the gaming industry. Thatās pretty much all about customer expectations being higher than the actual promises, and nothing that strictly requires any fix. Blizzard not really caring about anything but our money shouldnāt be news to anyone, itās why bfa is trash and classic in a much worse state than it could have been if blizzard made it out of love for their games instead of money.
Regardless of all that, whatever is missing does not give you the right to refund the game through a 3rd party and still remain a blizzard customer. Doing that is just plain stupidity if you want to keep playing world of warcraft on the same account or with the same credit card.
How will you explain that some people getting refund, others donāt?
Whatās important to note here is that our player most likely got banned for issueing a paypal refund which is considered fraud by them. I doubt his posting on the forums made them ban his bnet account.
Then again I dont have definitive proof what he typed is real. Blizzard seems to be banning bnet accounts for bank/paypal chargebacks though. Thatās reddit and youtube sourcesā¦ also nothing 100% reliable but a trend is there
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Probably related to when they purchased the game, and whether or not they started downloading the game. It could also depend on where they live, or how they tried to refund it. If itās an automated system there may even be bugs in the code. Being declined by blizzard still wonāt make other refund solutions a good idea if you want to keep your account.
This! It will always get you a ban, whether itās blizzard or steam. Donāt do it if you want to keep your accounts.
Anyway he got falsely banned, because thereāre people who got refunded with no problems, others didnāt. Some are still fighting in the tickets, some getting refunded, some are getting banned for refunding through 3rd parties.
Unban our raider Blizzard.
If you chargeback through a 3rd party itās pretty much guaranteed you will end up banned from further purchases from that supplier, thatās a known entity. It happens on most games, have seen it happen on steam, blizzard, BDO, FFXIV etc etc. People get angry and they chargeback, itās understandable.
Iām not sticking up for blizzard because itās clear people are not happy and would like to refund and are having trouble doing so. Sketchy practices corporations do pās me off as much as anyone else, but your raider pretty much goaded blizzard into a ban.
Plus you didnāt prove us definitive proof that was the reason why, just a discord discussion and a fail login message. I would be interested to see the email your raider got from blizzard when he got banned. There may be more to the story than heās letting on.
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Thing is, weāre in the EU. Weāre protected by a 2 week return policy.
Quote:
"Under EU rules, a trader must repair, replace, reduce the price or give you a refund if goods you bought turn out to be faulty or do not look or work as advertised.
If you bought a product or a service online or outside of a shop (by telephone, mail order, from a door-to-door salesperson), you also have the right to cancel and return your order within 14 days, for any reason and without a justification."
Blizzard refuses refunds claiming theyāre a US based company which is just unlawful.
As Richdude pointed out, if your raider started downloading or opened the game, blizzard have the means to say he has voided his refund period.
Is it a slimy method? Yes. But this is why they will not refund.
If your raider did not download or open the game then Iām not sure.
Yeah the 2 week grace period is for an unopened product. The false advertisement still stands though.
Dude, how you gonna check the game without opening it? Blizzard isnāt telling - weāre not refunding you because weāre going to repair it.
What theyāre telling is āWeāre not refunding because USA laws are different from EUā
If goods you bought anywhere in the EU turn out to be faulty or do not look or work as advertised, the seller must repair or replace them free of charge or give you a price reduction or a full refund .
No. That does not apply to digital online purchases, such as software (including games).
Blizzard have the right to dispute claims that it is not working as advertised, or fix it if they agree that it doesnāt. Whatever you do, you should never charge back your money through a 3rd party if you want to remain a customer. That will get you a permaban (technically āonlyā a 1000 year suspension in this case) 100% of the time by any game store.
Iām not arguing with you, Iām just telling you the reason why they wonāt refund. Their easiest method is to claim that they have voided their return policy.
Also, digital products are completely different from physical.
Unfortunately false advertisement at least in digital media is subjective. Corporations have many lawyers and can skew situations like this into loopholes where they donāt need to refund.
Again, itās probably his chargeback that caused the ban, and whilst I agree that you should be able to refund a product especially a game if you are unhappy with it, the worst thing to do is chargeback through paypal.
But what theyāre telling is āWeāre not giving refund because USA laws are different from EUā