in the US version of WoW forum you can see a lot of help and insightful information given by CS like Vrakthris or Orlyia.
then you come into the EU forum, and they autoclose everything related to bans. isnt the EU have stricter rules regarding these kind of legal things, and the US is the more lenient? or the EU team just doesnt care?
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Out of curiosity, which threads and/or responses do you believe to be insightful?
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I don’t think I have ever seen a Blue post in a thread about a ban without locking it.
Just like your last thread.
Also if you look at the code of conduct you cannot ask a Blue to directly answer you.
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just a few example from the first page
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All you can do about your ban is appeal in a ticket, posting here about it and quoting other posts about it will only get this locked.
Most of those posts just say it’s being looked into.
and that is something considering ticket appeal is being closed by bots in 3 min. at least in the US an actual person looks into them
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Thank you.
These seem to be regular tickets that would be (and have been) handled via tickets: the forum isn’t an alternative venue to appeal a suspension, there is nothing more that we will do here that couldn’t be done via a support ticket.
Do note that there are also privacy laws in Europe (GDPR), and that we will simply not be able to provide some information publicly.
The support and policies offered by Customer Support in EU and US are the same.
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Do note that there are also privacy laws in Europe (GDPR), and that we will simply not be able to provide some information publicly.
funny that the thing that should protect us is the thing that basically says get rekt 
Another exemple:
SOLVED - NA
CLOSED - EU
I’d like to add to that topic (since I can’t there anymore)- a good explanation from reddit user - Jackpkmn
“What’s happened here is that people are scrambling to get into a group as fast as possible. Put portal in the search and are repeatedly refreshing and applying as fast as they can to groups. If any group is not inviting but still listed they will report that group after a few seconds to remove it from their listing because this is the only way to remove a listing from your results screen in the base game.”
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After examining the two threads, both are advised by MVP’s or forum regulars to appeal to Blizzard using the ticket interface. They did not receive direct help at the forums.
If your friend thinks the penalty is in error, they should appeal.
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And yet 1 case was solved almost instantly, other is not.
If there’s bias we won’t get clear answer, but this explanation should be important since people just mass reporting players for their convenience. I’ll bet there were way more cases like that that day and it should be investigated in that in mind, not just case by case. Most people won’t write about it on forum.
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Which would be completely incorrect.
If your complaint is that mass reporting can be an issue, then you shouldn’t petition for appeals to be mass handled as well.
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[quote=“Yryadorne, post:12, topic:499541”]
What do you mean ? One wasn’t solved way faster than the other?
I’m here because I’m looking for help and justice, also because mass reporting, especially on such a big events seems to be a problem. I don’t know where to go with something like this and I was hoping that forums would be a good place to find some Blizzard’s workers that would understand the issue and possibly inform someone who investigate cases like this. And what I meant by my previous post was that someone should look at this case as an bigger picture, and not only take care of people that appelead individually (not saying that blizzard should ignore these tickets). There are probably way more victims of this behaviour than appeals, and someone should take a look at this, especially that being silenced makes way harder to participate in this event, which is only up for 5 more days at this point,and waiting time for ticket in EU as someone else told before is 13days.
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No, it wasn’t.
The role of Customer Support is to help our players, within the rules set by the developers. We will sometimes forward issues that the player base may be facing depending on the situation, however we’re not going to tell them how to make or manage their game.
That being said, you as a player, can always provide feedback on the game if you believe that something could be changed, or improved:
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My friend is still waiting for response even though he sent ticket even before my post in previous topic, and as for other person with this problem we can’t be sure because you did close that post prematurely. Would be nice to hear from that player how it went.
I hope you did push the mass reporting issue during the event to the right deparment and you’re not here just to close topics about it like this one
How many players will have to suffer because of this before you’ll do something about it ?
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“completely incorrect” is both polemic and inaccurate. The NA case has been solved. My (EU) case has actually gotten worse!
Two days ago GM Feuflet answered my ticket on my main account: "I understand that this situation has been frustrating, especially if you were trying to help other players during this event.
After reviewing the suspension of your account, I can confirm that I’ve found no evidence of wrongdoing: the suspension has therefore been overturned."
Yay! So far, so great! Or…?
Because here is where the nightmare continues: I cheered up that this is over, logged into the game and … nothing! Still banned from chatting, still unable to use LFG since I am such a menace to society even though I was clearly cleared of any wrongdoing. There are two options at this point:
- Either he forgot to click a GM backend flag or something to actually un-ban my main
- Or he is literally just trolling me, since this is simply cruel to promise someone you overturn a ban and then you don’t do it
(And yes, I have re-appealed of course, but probably because of the rule “creating duplicate tickets, or canceling and re-submitting tickets, will lengthen response time.” my second ticket hasn’t been looked at. Wait time: 9 days for my second appeal on a 7 day ban for helping people that was already overturned in writing - go figure)
As a result, I am still banned from chatting or using the LFG tool three days after setting up a group to help people. And I fully agree with Flowir that it’s disappointing how similar cases were fixed ASAP in NA. How you can not see what major frustration this is causing is beyond me.
So please @Yryadorne refrain from harsh statements such as “completely incorrect”, because it really is perfectly true and to me you are just adding insult to injury.
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My original response is and remains correct, Babacloantza. I’m sorry to hear that there is a different issue affecting your account.
Please do refer to your tickets for more information.
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Hi, happy I found this thread after mine has been closed.
My friend is still waiting for anyone to look into the appeal and help with this issue.
Apparently response time is about 8-9 days right now.
She’s upset and so am I because we want to play together but she can’t use LFG.
This means we cannot do mythic dungeons, cannot sign up for a world boss or a quest etc. Definitely not a great experience, since we just came back to the game after a break.
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I understand that this can be a frustrating situation, Rakiet, however I’m afraid that some wait time is normal when opening a ticket.
That being said, please keep the thread on topic.
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Bro, instead of constantly replying in those forums, i’d appreciate it, if the tickets get taken care of
I understand if the ticket service is slower, due to lack of staff, but when I see replies from blizzard employes whule waiting for over 12h to just get a simple reply for my first ticket, I do have to question why the ticket-system exists, when the only chance of a reply IS forums like this one.
I don’t want to be harsh, but this is outragous, especially considering how much money ends up being invested in the game and how much time is being wasted just babbling and trying to deny things that obviously are true.
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