Stuck in loading screens

Gunfun-draenor · November 13, 2023, 3:34pm

is this resolved now monday 16:00???

Qhira-the-venture-co · November 13, 2023, 3:38pm

I’m actually getting frozen every single screen now, Iogging in is hard too and I often get a black screen in the character select. Worst it’s ever been right now.

Albusmors-ravencrest · November 13, 2023, 3:59pm

Hello,

I started testing WoW Retail without VPN again about 16.40 (appr. 15 minutes ago). I started with logging off Bnet client, and exit completely. Then started Bnet and logon. Then start WoW.

At first I could log on a character and did about 12 portals (Valdrakken ↔ Stormwind) before loading screen freeze.

At that point I had to Alt-F4. I re-launched WoW immediately and tried entering with a character but could never get in. Alt-F4. I then exited Bnet, and restarted Bnet. Started WoW.

I then logged on to a different character, did 3 portals, back to character selection and selected a different character. Did about 6 portals (Valdrakken ↔ Stormwind) before loading screen freeze.

So to summarize: In the last 15 minutes during testing, 3 loading screen freeze.

Scandal-ravenholdt · November 13, 2023, 4:03pm

Login attempts start at 16:50. Reaching character screen consistently (not the case before):
Character 1 (Emerald Dream):
1st - Disconnect at abt 75%
2nd - Stuck at 100% (some in-game-sounds)
3rd - Successful after 45 sec

Char 2 (Valdrakken):
1st - Succesfull after 25 sec

Char 1 again (Emerald Dream)
1st - Successful after 30 sec

Char 3 (Orgrimmar)
1st - Successfull after 20 sec

Seems about fixed. Some hickup at the start, dunno if it needed a successfull login to go through or what caused it. Will report back if it reappears

Edit: 18:10

Char 1 - Loading into Emerald Dream, stuck at abt. 60%

Natsui-hydraxian-waterlords · November 13, 2023, 4:11pm

Still happening on my end, both getting stuck on loading screens, as well as getting disconnected when changing zones such as changing between Valdrakken ↔ Thaldraszus

Goggen-ravencrest · November 13, 2023, 4:12pm

No change in status. Still ongoing issues

Natsui-hydraxian-waterlords · November 13, 2023, 4:18pm

Easier way to reproduce these connection issues is flying between valdrakken and the open world, doing it a few times always gets you disconnected without actually disconnecting your account right away, you’ll notice youre no longer connected due to no NPCs respawning when you enter valdrakken again as well as vigor stops regenerating.

Skarokuffe · November 13, 2023, 4:23pm

Hi all, thanks for the updates on this we’re still monitoring this situation.

For those of you still affected can you please post a traceroute here for your connection without a VPN being used, so we can gather those for looking into this further.

Natsui-hydraxian-waterlords · November 13, 2023, 4:28pm

Issue also causes various hangs and other issues in D4, opening menus, map, etc flat out causes the game to lock up, either recovering or entering a “disconnected state where its stuck on reconnecting” after multiple minutes.

Non VPN Tracert:
Tracing route to 185.60.112.157 over a maximum of 30 hops

1 <1 ms <1 ms <1 ms 10.0.0.1
2 4 ms 4 ms 4 ms 126.79-160-116.customer.lyse.net [79.160.116.126]
3 5 ms 4 ms 4 ms 15.213-167-114.customer.lyse.net [213.167.114.15]
4 * 15 ms 15 ms ae71.edge7.London1.Level3.net [217.163.134.165]
5 23 ms 22 ms 22 ms ae2.3204.edge7.Amsterdam1.level3.net [4.69.162.181]
6 22 ms 22 ms 22 ms BLIZZARD-EN.edge7.Amsterdam1.Level3.net [212.72.41.90]
7 25 ms 25 ms 25 ms 137.221.78.27
8 25 ms 38 ms 25 ms 137.221.65.75
9 25 ms 25 ms 25 ms 137.221.78.47
10 25 ms 25 ms 25 ms 185.60.112.157

Euthanazia-sylvanas · November 13, 2023, 4:41pm

I have the same issue, each of my 11 lvl 70 chars has the same problem, deleted all addons without resolving the issue, renamed the wtf… and so on files.

Lumín-golemagg · November 13, 2023, 4:43pm

Tracing route to 185.60.112.157 over a maximum of 30 hops
1 <1 ms <1 ms <1 ms 192.168.10.1
2 5 ms 5 ms 4 ms 188.79-160-116.customer.lyse.net [79.160.116.188]
3 5 ms 4 ms 4 ms 15.213-167-114.customer.lyse.net [213.167.114.15]
4 16 ms 17 ms 16 ms ae71.edge7.London1.Level3.net [217.163.134.165]
5 23 ms 23 ms 25 ms ae2.3204.edge7.Amsterdam1.level3.net [4.69.162.181]
6 34 ms 23 ms 71 ms BLIZZARD-EN.edge7.Amsterdam1.Level3.net [212.72.41.90]
7 26 ms 26 ms 27 ms 137.221.78.27
8 26 ms 26 ms 234 ms 137.221.65.75
9 26 ms 26 ms 26 ms 137.221.78.49
10 26 ms 26 ms 26 ms 137.221.66.43
11 27 ms 27 ms 26 ms 185.60.112.157
Trace complete.

Tracing route to 185.60.112.158 over a maximum of 30 hops
1 <1 ms <1 ms <1 ms 192.168.10.1
2 4 ms 4 ms 6 ms 188.79-160-116.customer.lyse.net [79.160.116.188]
3 5 ms 5 ms 5 ms 15.213-167-114.customer.lyse.net [213.167.114.15]
4 21 ms 16 ms 21 ms ae71.edge7.London1.Level3.net [217.163.134.165]
5 47 ms * 30 ms ae2.3204.edge7.Amsterdam1.level3.net [4.69.162.181]
6 24 ms 23 ms 23 ms BLIZZARD-EN.edge7.Amsterdam1.Level3.net [212.72.41.90]
7 26 ms 26 ms 34 ms 137.221.78.27
8 * * * Request timed out.
9 26 ms 26 ms 26 ms et-0-0-31-pe02-eqam1.as57976.net [137.221.78.69]
10 26 ms 26 ms 26 ms 185.60.112.158
Trace complete.

Tracing route to 185.60.114.159 over a maximum of 30 hops
1 <1 ms <1 ms <1 ms 192.168.10.1
2 4 ms 4 ms 4 ms 188.79-160-116.customer.lyse.net [79.160.116.188]
3 5 ms 5 ms 5 ms 15.213-167-114.customer.lyse.net [213.167.114.15]
4 32 ms 23 ms 16 ms ae71.edge7.London1.Level3.net [217.163.134.165]
5 23 ms 23 ms 23 ms ae2.3204.edge7.Amsterdam1.level3.net [4.69.162.181]
6 23 ms 23 ms 23 ms BLIZZARD-EN.edge7.Amsterdam1.Level3.net [212.72.41.90]
7 * * * Request timed out.
8 28 ms 28 ms 27 ms et-0-0-3-br02-eqpa4.as57976.net [137.221.65.92]
9 28 ms 27 ms 27 ms et-0-0-1-pe04-eqpa4.as57976.net [137.221.77.53]
10 28 ms 28 ms 28 ms 137.221.66.39
11 28 ms 28 ms 27 ms 185.60.114.159
Trace complete.

Lorquo-draenor · November 13, 2023, 4:44pm

Tracing route to 185.60.114.159 over a maximum of 30 hops

1 1 ms 1 ms 1 ms router [192.168.10.1]
2 5 ms 5 ms 7 ms 238.79-160-116.customer.lyse.-net [79.160.116.238]
3 6 ms 5 ms 5 ms 219.213-167-114.customer.lyse.-net [213.167.114.219]
4 6 ms 5 ms 5 ms oso-b1-link.ip.twelve99.-net [62.115.12.214]
5 17 ms 17 ms 17 ms hbg-bb3-link.ip.twelve99.-net [62.115.112.84]
6 24 ms 23 ms 23 ms adm-bb1-link.ip.twelve99.-net [80.91.252.42]
7 24 ms 23 ms 23 ms adm-b10-link.ip.twelve99.-net [62.115.120.227]
8 24 ms 23 ms 24 ms blizzard-ic-348623.ip.twelve99-cust.-net [62.115.178.203]
9 1243 ms 659 ms 219 ms ae1-br02-eqam1.as57976.-net [137.221.78.35]
10 43 ms 38 ms 31 ms et-0-0-3-br02-eqpa4.as57976.-net [137.221.65.92]
11 31 ms 31 ms 31 ms et-0-0-1-pe04-eqpa4.as57976.-net [137.221.77.53]
12 32 ms 31 ms 31 ms 137.221.66.39
13 32 ms 32 ms 31 ms 185.60.114.159

Trace complete.

Tracing route to 185.60.112.158 over a maximum of 30 hops

1 1 ms 1 ms 1 ms router [192.168.10.1]
2 7 ms 5 ms 5 ms 238.79-160-116.customer.lyse.-net [79.160.116.238]
3 6 ms 5 ms 5 ms 219.213-167-114.customer.lyse.-net [213.167.114.219]
4 5 ms 5 ms 5 ms oso-b1-link.ip.twelve99.-net [62.115.54.185]
5 17 ms * 17 ms hbg-bb3-link.ip.twelve99.-net [62.115.112.84]
6 24 ms 24 ms 23 ms adm-bb1-link.ip.twelve99.-net [80.91.252.42]
7 24 ms 23 ms 23 ms adm-b10-link.ip.twelve99.-net [62.115.120.227]
8 24 ms 23 ms 24 ms blizzard-ic-348623.ip.twelve99-cust.-net [62.115.178.203]
9 57 ms 69 ms 24 ms ae1-br01-eqam1.as57976.-net [137.221.78.33]
10 * * * Request timed out.
11 24 ms 31 ms 23 ms 137.221.78.55
12 23 ms 23 ms 23 ms 137.221.66.41
13 24 ms 23 ms 24 ms 185.60.112.158

Trace complete.